The Grotto Authentic Caribbean Cuisine

Review summary

1. S

   Shelly

   New York City

   11 reviews

   1.0

   11 reviews

   Dined on November 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Decided to come for Brunch since i heard so much soo much good reviews on this restaurant. Upon arrival we were told they are alittle behind but not to bad. So we chose to sit and enjoy our bottomless mimosa and convo. Ordered appetizers to only wait 1 hour and a half for them to tell me there was nomore bake for the ackee and saltfish. Mind you Other Tables that arrived after us got food and appetizer before us and they had a bigger party. They messed up my Boyfriend wings and gave him jerk and he didnt request jerk. I ordered Curry shrimp with rice and peas the shrimp had no flavor it was very bland. They give 4 pieces of shrimp for 25 😩 which was crazy to me. My Boyfriend jerk lamb chops was good. The presentation of the food was just not what ppl talk about and post all over social media platforms. Not sure if ill be returning to give them another chance they left a bad taste in my mouth.
   

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2. N

   Nelson

   New York City

   18 reviews

   1.0

   18 reviews

   Dined on November 10, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Terrible waited 2 hours to get call food especially the plantain. Terrible.
   

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3. b

   bertrand

   New York City

   1 review

   3.0

   1 review

   Dined on November 10, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The music was way too loud to enjoy the food. Reservation at 9pm....seated at the table at 9:40pm. We ordered 5 mn later and the food arrived at 10:30pm. Did I talk about the music?? yes music is important for the ambiance but it was too loud, borderline painful.
   

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4. P

   Patricia

   New York City

   11 reviews

   4.0

   11 reviews

   Dined on September 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food, Excellent service. Don't plan on having a conversation during Sunday brunch. You can't hear over the music.
   

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5. A

   Alicia

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on September 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The best oxtails in town!! Ackee & Saltfish tostones are delicious! Service is mediocre. Ambiance is pleasant with good music but the tables are small. Drinks are ok. Location convenient. This was my 2nd visit snd not my last.
   

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6. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined on September 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited 1 hour 30 min for our appetizers and another 45 min for entrees. The service was terrible and unorganized. The waiter spilled drinks all over me and my family. They still insisted on us paying almost the full bill for lack of service and low quality food. I will never come back here or ever recommend this place to anyone unfortunately. I regret i even chose to take my family here. very disappointed.
   

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7. s

   shirley

   Miami

   2 reviews

   3.0

   2 reviews

   Dined on September 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Need more people to work there! If you had people that could take orders and serve would it have to wait over 2 hours. Got in at 1:05 and out at 3:40 pm. Annoyed.
   

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8. N

   Nicholas

   New York City

   1 review

   5.0

   1 review

   Dined on August 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing. Service was great. Mac and cheese probably the best I’ve ever had
   

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9. G

   Genie

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on July 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Delicious food and drinks. Great music and staff!!
   

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10. OT

    OpenTable Diner

    New York City

    2 reviews

    1.0

    2 reviews

    Dined on July 20, 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 2

    They were short staffed as always. I read the reviews but I still went thinking things would be better. My guest and I had to go to the bar to get our drinks and our we had to constantly remind our waiter about our order.
    

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