The Grounds of the City

Review summary

1. S

   Scott

   Sydney

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great for taking a client to breakfast and coffee
   

   The Grounds of the CityResponded 1 day ago

   Dear Scott, Thank you for your kind words and ongoing support! We're thrilled to be your go-to spot for client breakfasts and coffee. Your encouragement means a lot to our team, and we look forward to welcoming you back soon. - Nagi (TGOTC)
   

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2. J

   Jason

   Sydney

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Potential to be a good restaurant however I would recommend not booking towards the end of the night. We arrived at 8.45pm and were put under a great deal of time pressure. 3 phone calls and an SMS which started before we were due to arrive. Told we had to order all 3 courses at once which is fine and we did promptly. They then served one entree and one main. 15-20 mins later they served the other main with both deserts. I felt disrespected as a customer. The food, which I had a brief opportunity to taste, seemed quite nice but certainly no chance to enjoy it with staff trying to repeatedly take away our plates before we were finished. To top it all off after finishing all our 3 courses in less than an hour they then let us wait around for 20-30 mins before bringing the bill. The manager did come up to us at the end of the night and listened to our concerns and tried to help.
   

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3. A

   Ana

   Sydney

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We had been waiting for nearly 40 minutes for pasta and a salad for lunch. Both my friend and I needed to go back to work, so it was dragged a long time, which is unusual. Other tables got food earlier than us even though we arrived and ordered early. We asked the staff where our food went, and the staff replied without checking that our food was coming. However, we waited for another at least 15 minutes. They did not have enough staff at all. The experience was terrible and the price was overpriced.
   

   The Grounds of the CityResponded 1 day ago

   Dear Ana, Thank you for taking the time to share your experience. We sincerely apologize for the long wait time and the lack of clear communication regarding your order. We understand how frustrating this must have been, especially with time constraints during your lunch break. Your feedback about the delay and staffing is taken seriously, and we will review our processes to ensure this does not happen again. We regret that we did not meet your expectations on this occasion. kindest regards, Nagi (TGOTC)
   

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4. B

   Belinda

   Sydney

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very Cute space ,staff recommendations were spot on ..overall lovely experience!
   

   The Grounds of the CityResponded on December 15, 2024

   Dear Belinda, Thank you for the lovely feedback! We’re so glad you enjoyed the space and that our staff’s recommendations hit the mark. It’s great to hear you had a lovely experience, and we hope to welcome you back soon! Kind regards, Nagi (TGOTC)
   

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5. C

   Christina

   New York City

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great location! Food fabulous, staff wonderful and coffee great! Quick and easy.. will dine again.
   

   The Grounds of the CityResponded on December 15, 2024

   Dear Christina, Thank you for the fantastic feedback! We’re thrilled to hear you enjoyed the food, coffee, and service. We look forward to welcoming you back for another great experience! Kind regards, Nagi (TGOTC)
   

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6. C

   Christine

   Sydney

   2 reviews

   5.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great at The Grounds. Staff, food & ambiance were perfect. A value for $$ dining experience.
   

   The Grounds of the CityResponded on December 15, 2024

   Dear Christina, Thank you for the wonderful feedback! We’re so glad you enjoyed the staff, food, and ambiance. It’s great to hear that you found the dining experience to be good value. We can’t wait to welcome you back! Kind regards, Nagi (TGOTC)
   

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7. H

   Heimy

   Sydney

   2 reviews

   2.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   The ambience was great, but there’s not a lot of options for people with dietary requirements. Our server had a hard time understanding the menu and english - so it was difficult to order.
   

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   The Grounds of the CityResponded on December 15, 2024

   Dear Heimy, Thank you for sharing your feedback. I’m truly sorry to hear about your experience, and I apologize for any difficulty you had with ordering and the service. It’s disappointing to know we fell short in providing the right support, especially around dietary requirements and menu knowledge. I’ll be addressing this with our team to ensure we improve in these areas and provide better training where needed. Your comments are invaluable in helping us get better, and I appreciate you bringing them to our attention. We hope to have the opportunity to welcome you back and provide a much smoother experience next time. Kind regards, Nagi (TGOTC)
   

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8. J

   James

   Singapore

   1 review

   2.0

   1 review

   Dined on December 10, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Ordered steak sando med rare, arrived rare as heck. It was cheap cuts of beef too, so even after it was re-fired it was still rubbery and fibrous. Service was poor as our waitress was judgy and disingenuous. Waitress manager also ignored my raised hand when i wanted to send back the beef, and had to wait for our original waitress to come back. Front of house waitress was the only one who was top tier.
   

   The Grounds of the CityResponded on December 15, 2024

   Dear James, Thank you for sharing your feedback. I’m sorry to hear your experience with the steak sandwich and service didn’t meet expectations. This isn’t the level of quality or attentiveness we strive for, and I’ll be addressing your concerns with our team to ensure we do better. I appreciate your kind words about our front-of-house waitress—it’s great to know her service stood out. I hope we can welcome you back in the future and provide the experience you deserve. Kind regards, Nagi (TGOTC)
   

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9. T

   Tony

   Sydney

   1 review

   5.0

   1 review

   Dined on December 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Incredible ambiance. A terrific feel. Lovely food.
   

   The Grounds of the CityResponded on December 15, 2024

   Dear Tony, Thank you for your kind words! We’re thrilled to hear you enjoyed the ambiance and food. It’s wonderful to know the creative decor made an impression—we’ll be sure to share your compliments with the team. We hope to welcome you back again soon! Kind regards, Nagi (TGOTC)
   

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10. P

    Pierre

    Sydney

    2 reviews

    4.0

    2 reviews

    Dined on December 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Great opportunity to meet colleagues for a breafkfast meeting with great food in a lively environment
    

    The Grounds of the CityResponded on December 9, 2024

    Dear Pierre, hank you for your kind words! We’re delighted to hear that our lively atmosphere and great food made for a productive and enjoyable breakfast meeting with your colleagues. We hope to see you again soon! - Nagi (TGOTC)
    

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