The Hampton Social - Burr Ridge

Review summary

1. K

   Kelly

   VIP

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing as per usual. We sat with Alyssa and she was a bundle of joy. There was live music and it was very lovely. The drinks were fantastic we got the Coastal Experience (made it spicy). As always it was a pleasure to dine as such a wonderful establishment. 11/10
   

   Is this helpful?

   Report
2. WF

   WineFan

   Chicago

   23 reviews

   4.0

   23 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Christmas Eve, near empty restaurant. Food tasty, service outstanding. I thought the menu could use a few more options. My draft beer could have been a lot colder. Overall, pleased given the day of the year. Hats off to the dedicated staff.
   

   The Hampton Social - Burr RidgeResponded 3 days ago

   Thank you for your thoughtful review. We're delighted you enjoyed your Christmas Eve dinner with us and found our service to be outstanding. Your feedback on expanding our menu options and ensuring colder beer temperatures has been noted, and we'll work to improve those areas. We appreciate you celebrating the holidays with our dedicated team and hope to have the opportunity to provide you with an even better experience next time.
   

   Is this helpful?

   Report
3. A

   Ashley

   VIP

   Chicago

   9 reviews

   4.0

   9 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was great as always, drinks took about half hour to show up which was fine. They had issues with the InKind gift card so I don’t recommend getting that at Costco and using it here even though they say you can. There was 18% gratuity added which was okay, but then also a restaurant surcharge? Which was a bit much and not explained. Pretty slow for a Sunday too.
   

   The Hampton Social - Burr RidgeResponded 6 days ago

   Thank you for visiting us, Ashley. We're glad you enjoyed the food. We appreciate the feedback regarding the issues with your gift card and the gratuity/surcharge policies. This will help us improve our guest experience. We look forward to your next visit!
   

   Is this helpful?

   Report
4. L

   Lawrence

   London

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We just love this place - great atmosphere great service and great food. They do that thing where they add a surcharge to the total “to cover additional costs including minimum wage” which is infuriating because it feels dishonest. If they need to charge a certain amount they should be honest and put that price on the menu. At least they had the grace to take it off when we asked them to, and as a result the waiter got a bigger tip!
   

   The Hampton Social - Burr RidgeResponded 6 days ago

   Thank you for your feedback, Lawrence. We're thrilled to know you enjoyed the ambiance, service, and culinary offerings. Our goal is to provide a memorable dining experience, and we're delighted your visit met those expectations. Regarding the surcharge, transparency is paramount, and we aim to address any concerns promptly. We appreciate your understanding and look forward to welcoming you back soon. Cheers!
   

   Is this helpful?

   Report
5. T

   Talia

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great ambiance for drinks and appetizers in my opinion. The food wasn’t as seasoned as I prefer and no condiments available such as basic salt/pepper, jelly for toast.
   

   Is this helpful?

   Report
6. R

   Robert

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very nice ambiance. Calamari appetizer was fantastic, Main entrees were very good. Will be back!
   

   The Hampton Social - Burr RidgeResponded 6 days ago

   Thank you, Robert, for the wonderful review! We're thrilled you enjoyed the calamari appetizer and main courses during your visit. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Cheers!
   

   Is this helpful?

   Report
7. K

   Kelly

   VIP

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’m a regular at the Hampton Social and it just gets better each and every time. While I am new to the Burr Ridge Location, it has been nothing but exceptional. Alyssa is such an amazing server, she is very attentive and kind. Zach was the bar tender and he made our drinks to perfection each time. The general manager Brian, was just as amazing as the rest of the staff. He did his table touches and made sure our experience was nothing but top tier. 12/10 definitely will come again. 
   

   The Hampton Social - Burr RidgeResponded on December 20, 2024

   Thank you, Kelly, for taking the time to share your wonderful experience. We're thrilled that our team provided you with exceptional service. It's our pleasure to ensure every visit is top-notch. We look forward to welcoming you back soon. Cheers!
   

   Is this helpful?

   Report
8. S

   Sheila Marie

   VIP

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Exceptional service, quality of Manhattan lobster roll, and especially the contents of the house salad were very much appreciated!!! Thank you , thank you
   

   The Hampton Social - Burr RidgeResponded on December 12, 2024

   Thank you, Sheila, for the wonderful feedback! We are thrilled that you enjoyed our Manhattan lobster roll and house salad. It brings us great joy to know that our exceptional service and quality offerings left a positive impression. We appreciate the feedback on the desserts, and we look forward to welcoming you back soon for another delightful dining experience. Cheers!
   

   Is this helpful?

   Report
9. JB

   JessicaB

   VIP

   Chicago

   20 reviews

   3.0

   20 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   I’ve been here a couple of times!!! Prices are much higher than before!!!!
   

   Is this helpful?

   Report
10. L

    Lisa

    VIP

    Chicago

    19 reviews

    5.0

    19 reviews

    Dined on December 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We frequent the Burr Ridge location and love the ambiance and hospitality of the location. The management is fantastic and the servers are so friendly and remember us when we return. I love the live music on Sundays - it's such a vibe. Carrie Gall, one of the managers, always remembers us and personally greets us every time, and so do many of the servers. The food is always on par, they take dietary restrictions and allergies seriously. Overall it's a thoughtful, charming scene, which is why we keep returning!
    

    The Hampton Social - Burr RidgeResponded on December 10, 2024

    Lisa, thank you for being such a loyal patron and for your continued support. We're pleased to hear that you enjoyed the ambiance, hospitality, and live music during your visits. It's wonderful to know that our team members like Carrie provided you with excellent service and made you feel welcome. We appreciate your kind words about our attentiveness to dietary restrictions and allergies. Cultivating a warm and charming atmosphere is truly important to us, and we're delighted that you continue to have a positive experience. Cheers!
    

    Is this helpful?

    Report