The Hampton Social - Delray Beach

Review summary

1. a

   ashlee

   Austin

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The service was the best part of our experience. Our server, Annique, was very attentive, friendly and provided a wonderful dining experience. The manager Jordan made sure to stop by and add an extra layer of warmth to our welcome. Fantastic customer service from the hostesses to the bussers. Really great service staff here! Oh and the calm chowder is bomb!
   

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2. OT

   OpenTable Diner

   New York City

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food and drink options; fun, vibey spot but you can still have a conversation easily without it being too noisy. Service was excellent; be sure to ask for Alec, he was great!
   

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3. A

   Ani

   West Palm Beach

   9 reviews

   vip
   5.0

   9 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun vibe, really yummy food, and great service! We’ll be back!
   

   The Hampton Social - Delray BeachResponded 4 days ago

   Thank you for visiting us, Ani! We're happy to know you enjoyed the ambiance, food, and service. It's great to hear you had such a pleasant experience, and we look forward to your return.
   

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4. S

   Sharon

   New York City

   3 reviews

   vip
   3.0

   3 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The alcoholic drinks were tiny. Looked 1/2 full. The pizza was not crisp. The chicken not crisp. The brussel sprouts were great. The waitress was adorable. The tip wAs included but we then were asked for another tip on the final bill. What was that.
   

   The Hampton Social - Delray BeachResponded 5 days ago

   Dear Sharon, Thank you so much for offering feedback on your recent visit. I'm glad to hear that you enjoyed your brussel sprouts and the waitress who served your table. I'm sorry that on the other hand you were disappointed with the pizza, the chicken and the alcoholic drinks that you had. We have strict standards in place for food, beverage and service to ensure quality every step of the way, but it looks like we dropped the ball during your visit. I'm truly sorry that happened during your visit and would love the opportunity to make it up to you should you like to come by again and give us another chance. Additionally, I have reviewed your feedback with the management staff scheduled during that shift so we can learn from this mistake and get better. Thank you again Sharon! Cynthia Langford General Manager
   

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5. B

   Boyd

   West Palm Beach

   2 reviews

   3.0

   2 reviews

   Dined on November 14, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   I was very disappointed when 2 people are automatically charged a 20% gratuity fee… when did this happen? Our server was extremely poor. The rest was very nice. However, I won’t go there again because I had no option with my gratuity. I’m an excellent tipper for the appropriate service. She was non existent and I’d rather of given her a fair, 15%…
   

   The Hampton Social - Delray BeachResponded 5 days ago

   Dear reviewer, Thank you for providing your feedback on your recent visit to The Hampton Social. I'm very sorry to hear that you were disappointed with the service you received at this time. We strive to ensure that all guests within our establishment are impressed with their visits, from the food to the drinks to the service. It's disheartening to hear that we dropped the ball while you were here. I have reviewed your feedback with the server involved and used it as a coaching tool to ensure we improve. If you ever have any concerns while you're here in the restaurant please feel welcome to speak with a manager on duty and we will do our best to accommodate you while before you leave. Should you have any further concerns, please reach out to me and I'll be happy to fix whatever we can. Thank you, Cynthia Langford General Manager
   

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6. P

   Penelope

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyable . Great service and tasty food. Will definitely return.
   

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   The Hampton Social - Delray BeachResponded 4 days ago

   Thank you for your review, Penelope. We're so pleased to hear that you enjoyed your overall experience with us. We look forward to welcoming you back again soon.
   

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7. D

   David

   West Palm Beach

   39 reviews

   vip
   4.0

   39 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We sat in a back corner near the front of the restaurant. From our spot the music was bearable but it can be very loud in certain areas. Our server Alec was great and he was hustling all night. I only have two issues with the night. The service bar was not on point. We were finished with our appetizer before our initial drink order was served. The other issue was the old fashioned was served with regular ice instead of a large bourbon rock. For a restaurant at this price point, that should be a standard item in certain cocktails. This was our third time and we would definitely return.
   

   The Hampton Social - Delray BeachResponded 4 days ago

   David, thank you for your feedback about your recent dining experience with us. We're happy to hear that your server, Alec, provided outstanding service throughout your visit. However, we regret the delay in your initial drink order and the oversight with the presentation of the old-fashioned cocktail. Your comments have been noted, and we will address these areas to enhance our standards. We appreciate your continued patronage and look forward to welcoming you back for an exceptional experience.
   

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8. S

   Samantha

   Orlando

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the ambiance and food was amazing!! So delicious I’ll be back!
   

   The Hampton Social - Delray BeachResponded 4 days ago

   Thank you for your kind words and for choosing us for your dining experience, Samantha. We are happy to hear that you enjoyed the ambiance and found our food delicious. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
   

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9. OT

   OpenTable Diner

   Orlando

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was lovely , it was a little busy so service wasn’t too perfect but we understood , food was amazing !
   

   The Hampton Social - Delray BeachResponded 4 days ago

   Thank you for your kind words! We aim to provide excellent service, and it's wonderful to know that despite being busy, you had a memorable experience with us. We look forward to welcoming you back soon.
   

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10. L

    Lisa

    West Palm Beach

    14 reviews

    vip
    3.0

    14 reviews

    Dined on November 9, 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was great until we asked for the bill. Our server who was awesome then had to explain that we needed to use the QR code which we did. But then we had to ask about the additional charges on the bill. The restaurant is a bit on the expensive side so when our server explained the bill it got crazy expensive. The restaurant adds on an Auto-gratuity of 20%. We asked does this go to the server only and were told no the server only gets 11% of that and the rest is service charges for corporate, credit card fees etc. So then we have to figure out the additional amount of a tip that we need to leave our server. Once we decide on that we go to pay and there is another charge of $4.90 for the digital use of paying our bill. Shame on the company for leading us to believe the auto gratuity would go to the server if we had not asked and we also found out that the company took away the server's hourly wage in addition to this charge that does not all go to them. Can't believe that the restaurant has any employees and how can they even afford to work there.This is ridiculous and we will not be going back!!!!!
    

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