The Hampton Social - Naples

Review summary

1. D

   Donna

   San Francisco

   11 reviews

   4.0

   11 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food. Nice atmosphere. 18% tacked onto bill with notice in fly speck type at bottom of menu. Didn’t care for that. Would prefer to add my own gratuity.
   

   The Hampton Social - NaplesResponded 2 days ago

   Thank you for visiting, Donna. We appreciate your feedback regarding our automatic gratuity policy. We strive to be transparent, but understand your preference to provide gratuity at your own discretion. We value your patronage and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
2. P

   Peggy

   VIP

   Baltimore

   34 reviews

   5.0

   34 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was delicious and reasonable. Beat salad and tofu dish were especially good.
   

   The Hampton Social - NaplesResponded 5 days ago

   Peggy, thank you for your kind review! We're thrilled you enjoyed your dining experience, especially our beet salad and tofu dish. Your positive feedback means a lot to our team. We look forward to welcoming you back soon! Cheers!
   

   Is this helpful?

   Report
3. j

   jo

   VIP

   Naples

   38 reviews

   3.0

   38 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   I feel like the appetizers and dessert portions got smaller while the prices got higher. The martinis were very small for 14.00! The service was inattentive 
   

   The Hampton Social - NaplesResponded 1 day ago

   Hi JoAnne, This is Denise from The Hampton Social. I wanted to thank you for your recent visit as well as sharing your feedback regarding your experience. We strive to impress all of our guests with food, drinks, and service, I apologize that we fell short during your last visit. If you would like to discuss in more detail please reach out to me directly or provide a number for me to contact you. I assure you that we take all feedback seriously and will be following up internally to ensure better experiences in the future. Thank you, Denise Byrne 239-202-2038
   

   Is this helpful?

   Report
4. L

   Lise

   VIP

   Toronto

   24 reviews

   4.0

   24 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We always like going to Hampton Social for their Green Goddess salad and their shrimp tacos (all sauces on the side). Both dishes are always very good. However, this occasion they have modified their salad and it no longer has the bacon lardons...apparently based on the number of (I'm going to guess weight conscious) customers who ask for them to be omitted. There are only 2-4 pieces (can't remember). It is a shame because they were one of the best parts of the salad. Also, their wine list is a challenge....it a QR scannable code and the first 2 chardonnays we requested were not available at that location. So, that too was unfortunate. They would be better off to have a wine list of what they do have at that location rather than what may or may not be available at all of their locations. The server also told us he had to check if it was available at that location first....so, you are just being set up for disappointment. I will go back for the salad and tacos (because I like them that much)....but will set my expectations lower. Maybe I will bring my own lardons!!!! LOL
   

   The Hampton Social - NaplesResponded on December 13, 2024

   Thank you, Lise, for your thoughtful feedback on your recent dining experience. We truly appreciate you taking the time to share your perspective, as it helps us continually improve. Rest assured, your comments regarding the menu modifications and wine list have been noted, and we will make every effort to enhance these areas moving forward. Your loyalty means everything to us, and we look forward to welcoming you back soon for your favorite dishes. Cheers!
   

   Is this helpful?

   Report
5. P

   Pandy

   Naples

   82 reviews

   4.0

   82 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Overall everything was great…our new server needs a bit more training but he’s very nice. Food was great. An automatic 20% tip removes incentive. We tend to overtip for excellent but will be rare now.
   

   • 
   • 
   • 

   The Hampton Social - NaplesResponded on December 9, 2024

   Thank you for your feedback, Pandy. We're delighted you enjoyed your overall experience with us. As a team, we continuously strive to provide excellent service and are grateful for your patience as our newer staff members gain valuable experience. Regarding gratuities, we understand your perspective and appreciate you taking the time to share your thoughts. We're committed to ensuring our guests have an exceptional dining experience.
   

   Is this helpful?

   Report
6. B

   Ben

   VIP

   San Francisco

   12 reviews

   5.0

   12 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love eating at Hampton Social. It’s one of our go- to brunch spots
   

   The Hampton Social - NaplesResponded 5 days ago

   Ben, thank you for your positive review! We're so happy to be one of your favorite spots for weekend brunch. It's always a pleasure to have you join us. Cheers!
   

   Is this helpful?

   Report
7. M

   Michelle

   VIP

   Las Vegas

   25 reviews

   4.0

   25 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We enjoyed our brunch. They had live music I thought it was a little to loud as it was hard to have a conversation. I like the atmosphere without the music . Service was good. Those who said it is expensive I think it is what I would expect at a brunch place in Naples. We were not surprised at the prices but we do live in the area. I highly recommend it for a brunch!
   

   The Hampton Social - NaplesResponded on December 11, 2024

   Thank you for visiting and for your valuable feedback, Michelle. We're delighted you enjoyed your brunch with us. We strive to create an inviting ambiance and appreciate your perspective on the volume level. Your comments help us improve, and we look forward to welcoming you back soon. Cheers!
   

   Is this helpful?

   Report
8. L

   Lisa

   Naples

   3 reviews

   1.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Prices are ridiculous for mediocre food. Service charge added to the bill for any and all parties regardless of size of group…in addition to bill. menu selection is not great…
   

   The Hampton Social - NaplesResponded 1 day ago

   Hi Lisa, Thank you for your recent visit and for your feedback as well. We strive to impress our guests and it seems we fell short on your visit, for that I sincerely apologize. I will pass on your feedback to the team and do whatever we can to improve in the future. Please feel free to reach out to me directly if you have any questions. Thank you, Denise Byrne 239-202-2038
   

   Is this helpful?

   Report
9. J

   Jan

   VIP

   Naples

   22 reviews

   2.0

   22 reviews

   Dined on December 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   Food choices were limited. Dinner Menu not great. Waiter was a bit annoying with trying to act like a comedian. Food was overpriced and the drinks were REALLY overpriced. $10 for a yuengling beer is ridiculous. No wines under $13.95 for a less than generous pour. We will not be back! We only went there bc we had a gift card (which Costco is still selling!!) there are SO many other restaurants in Mercato that are so much better, better food, better drink and better prices!
   

   Is this helpful?

   Report
10. J

    Jean

    Naples

    6 reviews

    2.0

    6 reviews

    Dined on December 4, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 2

    Food was nothing better than fine. The wine pour is supposedly 6oz but was closer to 4.5 oz. The up change for switching from chips to fries was $4. Lackluster experience overall.
    

    The Hampton Social - NaplesResponded on December 9, 2024

    Dear Jean, Thank you for sharing your feedback. I'm sorry to hear that your experience did not meet your expectations. We strive to provide high quality food and service, and it's clear we missed the mark on your visit. Regarding the wine pour, we typically follow a standard 6oz serving, but I will have our team review the portion size to ensure consistency. As for the upcharge for switching from chips to fries, we aim to be transparent about our menu pricing, but I understand how this might have been frustrating. I'll pass along your comments to our team to ensure we continue to improve. We'd love to make it right, so please reach out to me if you'd like to discuss your experience further. We look forward to serve you again. Thank you, Denise Byrne General Manager 239-202-2038
    

    Is this helpful?

    Report