The Independent

Review summary

1. J

   James

   Charleston

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was excellent as always. The noise level has improved to make for a more enjoyable evening.
   

   The IndependentResponded 2 days ago

   Thank you so much for your five star review of The Independent! Have a great day.
   

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2. H

   Howard

   Wilmington

   8 reviews

   vip
   4.0

   8 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Took way too long to be served dinner. Servers need to be better trained. Food was good but not great.
   

   The IndependentResponded 5 days ago

   Good Afternoon, Thanks for the review! We're glad to hear that you enjoyed our food at The Independent. We understand that you found the service time to be longer than expected and we sincerely apologize for any inconvenience caused. We're committed to providing efficient service and we appreciate your feedback on this. We hope to have the opportunity to serve you again and provide a better experience. Warm Regards, Drue Ford General Manager The George Hotel
   

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3. J

   Jamie

   Western NC

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food was fabulous. Crab Salad was a generous portion and delicious, as well as the fried blue crab fingers and grilled oysters. The filet and pork chop were perfectly seared and the temperature was perfect. The crab cakes were good. Our server, Justin was not attentive. We asked for salt and pepper before our food came and he brought it when we had finished our meals. The other staff members waited on us more than he. Our previous experiences with the wait staff have always been outstanding. We will definitely be back.
   

   The IndependentResponded 5 days ago

   Good Afternoon, Thank you for taking the time to share your experience at The Independent. We're thrilled to hear that you enjoyed our crab salad, fried blue crab fingers, pork chop, and filet. We're sorry to hear that our service did not meet your expectations. We strive to provide attentive and friendly service to all our guests and it seems we missed the mark during your visit. We appreciate your feedback and will certainly use it to improve our service. We're looking forward to welcoming you back soon. Warm Regards, Drue Ford General Manager The George Hotel
   

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4. K

   Kristin

   Raleigh

   27 reviews

   vip
   5.0

   27 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience. Food was great. Service was excellent. We were celebrating our anniversary and they had a card on the table and champagne to celebrate. Would definitely recommend.
   

   The IndependentResponded 5 days ago

   Dear Kristin, We're overjoyed to hear that you had a wonderful experience at The Independent! It's great to know that our food, service, and especially our anniversary celebration made a positive impression on you. Your recommendation means the world to us. We can't wait to welcome you back for another celebration. Thanks for choosing us for your anniversary! Warm Regards, Drue Ford General Manager The George Hotel
   

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5. R

   Richard

   Key West

   103 reviews

   vip
   4.0

   103 reviews

   Dined on November 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was delicious! Our server Jane was so friendly & professional. The only complaint was the kitchen was a little slow getting our food out. Jane apologized & her personality made up for it!
   

   The IndependentResponded on November 11, 2024

   Thanks for the feedback, KimS! We're thrilled to hear that you enjoyed our food and found our service friendly and professional. We apologize for the delay in the kitchen and appreciate your understanding. Your satisfaction is our top priority and we're looking forward to serving you again soon. Best, The Management Team
   

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6. L

   Lynn

   Charleston

   1 review

   5.0

   1 review

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Beautiful surroundings. Delicious food and drinks!
   

   The IndependentResponded on November 11, 2024

   We're thrilled to hear that you enjoyed your experience at The Independent! It's wonderful to know that our service, surroundings, and delicious food and drinks met your expectations. We strive to provide an exceptional dining experience and your kind words are a testament to our efforts. We look forward to welcoming you back soon. Best Regards, The Management Team
   

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7. J

   Jerome

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on November 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and the food was delicious highly recommend visiting to see for yourself.
   

   The IndependentResponded on November 8, 2024

   Thanks for the review, Jerome! We're thrilled to hear that you enjoyed your experience at The Independent. It's wonderful to know that our food made a positive impression on you. Your high ratings for our food and service are much appreciated! We strive to provide an exceptional dining experience for all our guests. Happy belated birthday to your Wife! Warm regards, Drue Ford General Manager The George Hotel
   

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8. J

   Jon

   Denver

   18 reviews

   vip
   5.0

   18 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first anniversary, and the service exceeded all expectations. Our server Hunter was pleasant and helpful, and Drew the manager checked in a couple times. Will absolutely be back!
   

   The IndependentResponded on November 1, 2024

   Thanks for the kind words! I know Hunter appreciates the review and we look forward to your next visit. Sincerely, Drue Ford General Manager
   

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9. TH

   TimH

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on October 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful experience. My wife and I were celebrating our anniversary. They greeted us with a special message on our menu for our anniversary. The general manager Drew came straight to our table to wish us a Happy Anniversary. The restaurant was very laid back and beautiful. The food was delicious. We cannot say enough about our experience.
   

   The IndependentResponded on November 1, 2024

   Happy Anniversary again and thank you for spending it with us. We are so delighted you enjoyed the experience, and we hope to welcome you back some day. Warm Regards, Drue Ford General Manager
   

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10. C

    C.

    San Francisco

    5 reviews

    vip
    3.0

    5 reviews

    Dined on October 22, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    Look and feel of the place is great. But positive vibes stop there. Waitstaff a bit indifferent. My initial red snapper way overcooked. Second try better. The real irritation came from waitstaff very noisily setting tables at the end of the night for the next day - Ambivalent to dinners sitting nearby. “Throwing” china on a marble table in a room with few sound muffling surfaces produces a very high noise level.
    

    The IndependentResponded on November 1, 2024

    Thanks for the feedback. We're glad to hear that you enjoyed the atmosphere at The Independent. We apologize for the initial red snapper overcooking your meal and the noise from our staff. We're always looking for ways to improve, and your feedback is invaluable in that process. We're glad to hear that you found the second try better, though. We hope that your overall experience was enjoyable and we'll strive to make your next visit a better one. Best, Drue Ford General Manager
    

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