The Ivy Asia, Guildford

The Ivy Asia, Guildford reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Carmelo

   Surrey1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Atalay was an amazing waiter—friendly, attentive, and professional from start to finish. He made great recommendations, checked in at just the right times, and made us feel genuinely welcome. His service made our dining experience truly enjoyable
   

   Is this helpful?

2. B

   Brooke

   Hampshire1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful food experience, thank you for providing a perfect setting to meet with friends
   

   The Ivy Asia, GuildfordResponded 5 days ago

   Der Brooke, Thank you for your kind words! We're so glad to hear that you had a wonderful food experience and that our setting was the perfect place to meet with friends. It’s always our goal to create memorable experiences, and we're thrilled we could be a part of yours. We look forward to welcoming you back soon!
   

   Is this helpful?

3. A

   Alison

   Surrey1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   It was my first experience at Ivy Asia. It was my 60th birthday I was looking forward to it. I was suitably underwhelmed. Food very average I have a much better local Thai restaurant where the food is excellent and portion size really good. Have never had poor meal there. The prawn toast didn’t look like prawn toast. Just fried prawns with sesame seeds, main courses were average and husband Ivy Asia beer very poor. No niceties for my birthday in and out in an hour won’t be going again in a hurry. Very disappointed for my special birthday. Had booked 2 months ago and was looking forward to it. Shame.
   

   The Ivy Asia, GuildfordResponded 5 days ago

   Dear Alison, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience didn’t meet expectations, especially for such a special occasion as your 60th birthday. We strive to offer memorable experiences for all of our guests, and we regret that we fell short in delivering that for you. Your comments about the food, portion sizes, and the Ivy Asia beer are invaluable to us, and we will review these aspects with our team to ensure we’re delivering the best possible experience moving forward. We also apologize for not making your birthday celebration more memorable—it’s something we always aim to do for our guests on special occasions. We appreciate your honest review and hope you will give us another chance to restore your faith in us.
   

   Is this helpful?

4. j

   janine

   Surrey1 review

   5.0

   Dined on May 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous! The food, service and whole experience was amazing
   

   The Ivy Asia, GuildfordResponded 7 days ago

   Dear Janine, Thank you so much for your kind words. We're absolutely delighted to hear that you had such a fabulous experience with us. It's always our aim to provide outstanding food, service, and atmosphere, so your feedback truly means a great deal. We look forward to welcoming you back again soon.
   

   Is this helpful?

5. D

   Daniel VIP

   London4 reviews

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Poor service on that evening.
   

   The Ivy Asia, GuildfordResponded 5 days ago

   Dear Daniel, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations, particularly in terms of service. We take all feedback seriously and will review the situation with our team to ensure this doesn’t happen again. Your satisfaction is important to us, and we would appreciate the opportunity to make things right on your next visit. We hope you will give us another chance to restore your faith in us.
   

   Is this helpful?

6. N

   Nina

   Surrey1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing place to eat, one of the best restaurants I’ve been to. Beautiful decor, great service and amazing food. I will be going back
   

   The Ivy Asia, GuildfordResponded 7 days ago

   Dear Nina, Thank you for your kind words! We're thrilled you had a great experience and look forward to welcoming you back soon.
   

   Is this helpful?

7. R

   Rachel

   London1 review

   4.0

   Dined on May 10, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing food in a beautifully decorated restaurant. The service was excellent. The only downside was the music (which was extremely repetitive) was far too loud! I would suggest turning it down several notches so that the customers can enjoy their meal and the ambiance.
   

   The Ivy Asia, GuildfordResponded 7 days ago

   Dear Rachel, Thank you for your wonderful feedback! We’re so pleased to hear you enjoyed the food, decor, and service. We also appreciate your constructive suggestion regarding the music volume and will certainly look into this to ensure a more balanced atmosphere in the future.
   

   Is this helpful?

8. A

   Adrian

   London3 reviews

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Second visit to Ivy Asia, last time about a year ago. Although the decor is inspired the food can best only be described as average. The dishes are unimaginative and pretty standard in every respect other than the prices which don't represent value for money or provide for a memorable experience. Won't be rushing back anytime soon.
   

   The Ivy Asia, GuildfordResponded 7 days ago

   Dear Adrian, Thank you for your feedback and for returning to Ivy Asia. We're sorry to hear that your recent experience didn't meet your expectations, especially with regard to the food. We truly value your comments and will be sharing them with our team to review and improve upon. We hope to have the opportunity to welcome you back in the future and provide a more memorable experience.
   

   Is this helpful?

9. C

   Carly

   London2 reviews

   5.0

   Dined on May 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We chose the Ivy Asia to celebrate a joint birthday and had the premium experience menu.. food was amazing and customer service was exceptional. Highly recommend.
   

   The Ivy Asia, GuildfordResponded 7 days ago

   Dear Carly, Thank you for choosing Ivy Asia to celebrate such a special occasion! We’re delighted to hear you enjoyed the premium experience menu and received exceptional service. We truly appreciate your recommendation and look forward to welcoming you again soon.
   

   Is this helpful?

10. M

    Michelle

    Surrey2 reviews

    5.0

    Dined on May 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Sat at the bar and had a great dining and cocktail experience. The staff here are extremely professional and well trained, great service, excellent food! Like!
    

    The Ivy Asia, GuildfordResponded 7 days ago

    Dear Michelle, Thank you for your wonderful feedback. We're so pleased to hear you enjoyed your dining and cocktail experience at the bar. It's fantastic to know that our team's professionalism and service made a positive impression, and that the food met your expectations. We truly appreciate your support and look forward to welcoming you again soon.
    

    Is this helpful?