The Ivy City Garden

Review summary

1. S

   Steve

   London

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A good experience given the time of the year, restaurant was very busy but the team maintained a good level of service. One small critique on one of the main courses steak was overcooked, but was taken off the final bill.
   

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2. C

   Colum

   London

   13 reviews

   2.0

   13 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   I was very disappointed with the visit and so many aspects were a let down. White americano with no milk. Had to ask for sugar, both the sugar and milk then took an unreasonable amount of time to arrive. Surely sugar should come with the coffee? It never ever does. One order (poached eggs on avocado) was stone cold and had to be returned. How can a meal be served stone cold? The vegetarian breakfast came without poached eggs, that too had to be returned to the kitchen. The third breakfast was ok, but the diner was unsure whether to start (avoiding hers going cold) or wait. Ketchup had to be asked for and that arrived as I was finishing my meal. On top of that, the service was poor. The service staff seemed disinterested, there was no apology for the cold breakfast, or the one missing items. At no point did any waiting staff come over and ask how our meal was, or if we needed anything. They even do that in a JD Whetherspoons and it's a standard expectation. The experience was dreadful and the service here is always like that. No one asks how the meal is, constantly have to ask staff for basic thing. I only return as the food itself, when it isn't stone cold, is very good and it is close to my office. This breakfast was a thank you to a member of staff, and we expected much better. Sadly I cannot recommend this place.
   

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3. N

   Nigel

   London

   14 reviews

   1.0

   14 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   We were a group of 9 and they tried to make us sit at a table that could seat 6 comfortably. When we asked for a bigger table we were told there weren’t any although next to us was a whole section with people in it. They said the section was closed! Much like McDonald’s does. We waited u til other tables were free and finally were seated. The deposit of £90 was not deducted from the bill and for a booking that costing £1035 it was a disappointment. Food was ok and our waitress was attentive but overall, not great value for money epitomised by the rudeness of the man who wouldn’t allow us to sit comfortably without our insistance.
   

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4. M

   Michelle

   London

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, excellent service, buzzy atmosphere, very reasonable bill - what’s not to like? l will be back. So much better than the one in Covent Garden.
   

   The Ivy City GardenResponded 2 days ago

   Dear Michelle, thank you for your glowing review and for choosing The Ivy City Garden. Kindest regards, Marco.
   

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5. I

   Ian

   London

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Good atmosphere, Waiter was very attentive.
   

   The Ivy City GardenResponded 2 days ago

   Dear Ian, thank you for choosing The Ivy City Garden. Kindest regards, Marco.
   

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6. C

   Clare

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Customer service poor compared to other Ivy chains.
   

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7. B

   Barry

   Essex

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was good but we were continuously asked if we had finished our food and drink to the point it became embarrassing 😳 I was with friends I had not seen for several years and the unessessary constant interruption by several servers was daunting it spoilt our lunch, we understand and was made aware we were to release the table several times it made the whole time in the Restaurant a rush like we were being pushed out for the next sitting, I would not recommend this Restaurant if you wish to discuss anything with customers or friends, if you just want to eat in 30minutes and leave then this is the restaurant for you!
   

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8. S

   Sydney

   Ottawa

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   We had our work Christmas party at the Ivy last evening. Unfortunately we were truly disappointed in the quality of the food, and value of the night. Thankfully, the service was exceptional, providing complementary champagne to make up for it to some extent. However, we would have expected the food to be competed as half of our party couldn’t eat it, it was that poor. Particularly the burgers were using frozen meat, crumbling bread and limited toppings.
   

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9. S

   Steve

   London

   12 reviews

   3.0

   12 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Good food but would recommend visiting outside busy times as the restaurant seemed to struggle with space (cloakroom full) and table/bar space.
   

   The Ivy City GardenResponded 6 days ago

   Dear Steve, thank you for rating the Ivy City Garden. It is very unfortunate to hear that your table was not ready at your arrival and that no cloakroom was offered. Please accept our apologies if the waiting staff was not able to make sure you had enough tap water for the table and we are very sorry if you were not happy with the experience. We wait you for lunch, hoping you will have a different service that could make change your opinion. Kindest regards, Marco,
   

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10. D

    Dulcie

    London

    4 reviews

    2.0

    4 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    So rude. Rushed us off our table after hour and 15 mins. Dinner come up 5 minutes after being ordered so didn’t feel fresh. Overall waste of money, waste of time.
    

    The Ivy City GardenResponded 6 days ago

    Dear Dulcie, Thank you so much for rating and sharing your feedback with us! It is very disappointing to hear that you felt rushed and that dinner was served that quick. I hope that it was just an isolate situation and that you will have a better experience at our venue in the future. Kindest regards, Marco.
    

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