The Ivy Oxford Brasserie

The Ivy Oxford Brasserie reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sarah VIP

   London18 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic lamb, fresh asparagus and great service!
   

   The Ivy Oxford BrasserieResponded today

   Thank you for your lovely feedback! We're delighted you enjoyed the lamb, fresh asparagus, and the service. We look forward to welcoming you back again soon.
   

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2. J

   Joey

   Detroit5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The wait staff do a great job. Very friendly and nice. The food was delicious. The shepards pie was the best I have ever had
   

   The Ivy Oxford BrasserieResponded 5 days ago

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed the shepherd's pie and found our wait staff to be friendly and attentive. It’s always great to hear when guests have such a positive experience. We look forward to welcoming you back soon!
   

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3. F

   Fran

   London1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always lovely, the staff are always fabulous. It’s my favourite place to eat in Oxford.
   

   The Ivy Oxford BrasserieResponded 5 days ago

   Thank you for your wonderful feedback! We're so happy to hear that The Ivy is your favourite place to eat in Oxford, and that you always enjoy both the food and the service. We can’t wait to welcome you back for another lovely experience!
   

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4. m

   melanie

   Austin14 reviews

   2.0

   Dined on April 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The food was not good-sandwiches dry and scones cold. Service started out great and then fell off as time went on.
   

   The Ivy Oxford BrasserieResponded on April 18, 2025

   Thank you for your feedback. I'm sorry to hear the food and service didn’t meet expectations throughout your visit. This isn’t the experience we aim to deliver, and I’ll be following up with the team to ensure improvements are made. We do hope you’ll consider giving us another try in the future.
   

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5. j

   john

   London10 reviews

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   4th consecutive visit to this chain where service has been pretty poor. The food was great, we had duck curry and Sheppards pie. The ambience in Oxford was great but the service just doesn’t match the price point. We were shown to our table and then just forgotten about, same as my last review in December for London City Garden. After 10 mins I had to grab somebody’s attention and ask if we could order drinks. They came about 10 min later. So, that’s 20 mins before getting a drink. We ordered a bottle of wine and it didn’t arrive. I chased it 10 mins later and then 2 arrive. The wine is poured and then taken away. Then we’re forgotten about so we have empty glasses. I ask for the wine to be brought back to table so I could pour it. What do you have to do go get a drink in this place? It’s either not enough staff or employing people who’ve never eaten in a half decent restaurant before. I’m done with the Ivy now.
   

   The Ivy Oxford BrasserieResponded on April 16, 2025

   Thank you for your feedback. While I’m pleased you enjoyed the food and ambience, I’m very sorry the service let you down—especially as this wasn’t your first poor experience. Waiting so long for drinks and feeling forgotten is not acceptable and doesn’t reflect the standards we aim for. Your comments will be shared with the team to help us improve. I truly regret that we’ve lost your confidence and appreciate you taking the time to share your experience.
   

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6. R

   Ray

   Hampshire18 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great venue for a family get together ambiance and food were spot on.
   

   The Ivy Oxford BrasserieResponded on April 16, 2025

   Thank you so much for your lovely review! We're delighted to hear that you enjoyed the ambience and food during your family get-together. It means a great deal to know we helped make your time together special. We hope to welcome you all back again soon!
   

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7. a

   agnieszka

   New York City1 review

   1.0

   Dined on April 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Firstly I would like to mention that I am a big fan of the Ivy and love the restaurants in London. Now on short holidays in Oxford I have just visited the Brasserie. On Tuesday it was just perfect! However today it was a big disappointment!! Firstly, the waitress (who on Tuesday was inviting the guests in) was not smiling at all. Sho took our order with no emotions at all even though we mention the fact that we are coming back. But that is not the issue. When we wanted to order she asked whether we had food allergies. We said now as we do not have allergies - we do not eat several things as all humans! When we ordered frites she asked whether we wanted when with parmesan to which we said yes. To our surprise the frites came with parmesan and truffles (which she did not mentioned and we don’t eat due to regime issues). When we asked the waitress to ask about the fact she said that as we don’t have allergies she indeed didn’t mention it! Finally she exchanged them for free (finally they were taken form the bill) but came 10 minutes after we have eaten the plates and after other waiter offered us desserts!! I have an impression that she was focused only on upsell and totally ruined not only our evening but also Ivy’s renoma!
   

   The Ivy Oxford BrasserieResponded on April 16, 2025

   Thank you for your feedback. I’m very sorry to hear your second visit didn’t match the standard you’ve come to expect. It’s disappointing to learn that service felt impersonal and that the truffle fries were not clearly described. I understand how frustrating it must have been, especially when trying to enjoy a return visit. Your comments will be addressed with the team to help us do better. I appreciate you taking the time to share this with us.
   

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8. S

   Susan VIP

   London121 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food and service was very good indeed. We always enjoy The Ivy and will be returning.
   

   The Ivy Oxford BrasserieResponded on April 16, 2025

   Thank you for your kind words! We're so pleased to hear you enjoyed both the food and service during your recent visit. It's always a pleasure to welcome you, and we truly appreciate your continued support. We look forward to seeing you again soon.
   

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9. t

   tom VIP

   London73 reviews

   4.0

   Dined on April 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good service in this well run Ivy. Good atmosphere and great food on the Heritage menu. The Camembert needed to be out of the fridge longer before being served. Otherwise delicious food
   

   The Ivy Oxford BrasserieResponded on April 2, 2025

   Thank you for your kind words! We're delighted you enjoyed the service, atmosphere, and our Heritage menu. We appreciate your feedback on the Camembert and will certainly take it on board. We hope to welcome you back again soon for another delicious experience.
   

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10. C

    Carolanne

    Berkshire5 reviews

    4.0

    Dined on April 1, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Food was delicious, a wide choice available. Service was friendly and polite but hard to get attention of the servers and twice forgot to bring items we asked for.
    

    The Ivy Oxford BrasserieResponded on April 2, 2025

    Thank you for your kind words about our food and the variety we offer. I’m pleased to hear you found our team friendly and polite, though I’m sorry that we weren’t as attentive as we should have been. Forgetting requested items isn’t the standard we aim for, and I appreciate you bringing this to our attention. We’ll be sure to work on this to improve the experience for future visits. I hope we’ll have the pleasure of welcoming you back soon.
    

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