The Ivy Temple Row

Review summary

1. D

   Devakshi

   Birmingham

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Very slow service. Drinks were very good. Had to wait for 15 minutes for reserved table. No one offered to take our coats. Service charge felt excessive for the poor service. Had to ask for water twice and eventually got it after 30 minutes of being seated. I would go back for the drinks only, food was average, but disappointed by the service.
   

   The Ivy Temple RowResponded 2 days ago

   Hello Devakshi, Thank you for taking the time to share your feedback following your visit on Sunday. We’re glad to hear that you enjoyed the drinks, but we’re truly sorry that the service fell short of your expectations. We appreciate your honesty and will use your comments to address these issues with our team to ensure a smoother experience for our guests moving forward. Should you choose to visit us again, we’d love the opportunity to provide you with the exceptional service you deserve. Thank you for your feedback, and we hope to welcome you back in the future. Many thanks, The Ivy Temple Row
   

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2. K

   Kathryn

   Birmingham

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thoroughly enjoyed festive afternoon tea . Friendly staff ,very helpful . Would recommend
   

   The Ivy Temple RowResponded 2 days ago

   Hello Kathryn, Thank you so much for taking the time to leave us this a positive review! We are so pleased you enjoyed your festive afternoon tea visit on Sunday and very much look forward to welcoming you back again in the new year. Many thanks, The Ivy Temple Row
   

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3. J

   Justin

   Birmingham

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The service was exceptional, thank you Antoine, but the large piece of shell in my daughters (not cheap) Lobster linguine really put a dampener on her experience, especially as it caused pain in her mouth due to not expecting it.
   

   The Ivy Temple RowResponded 3 days ago

   Good afternoon Justin, Thank you for sharing your feedback and for your kind words about our service, especially Antoine—we’ll be sure to let him know he made a positive impression! We’re truly sorry to hear about the issue with your daughter’s Lobster Linguine. While we strive for perfection in every dish, it’s clear we fell short in this instance, and we sincerely apologise for the discomfort this caused her. Please rest assured that we’ve shared your feedback with our kitchen team to ensure extra care is taken to prevent this from happening again. We do hope that you will be back to visit us again soon for a much better experience. Many thanks, The Ivy Temple Row
   

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4. R

   Raymond

   Birmingham

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Was ok deffo not worth the money there is better places and way cheaper and more for what you pay for this is way to expensive for what you get.
   

   The Ivy Temple RowResponded 3 days ago

   Good afternoon Raymond, Thank you for taking the time to leave us this review following your afternoon tea visit on Friday. We very much appreciate your feedback and will be sure to pass this on to our team so we can improve on this experience for our guests. Many thanks, The Ivy Temple Row
   

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5. S

   Samantha

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The occasion was to celebrate our wedding anniversary, fab service and meal. Always a good choice for a special occasion 👍🏼👍🏼👍🏼
   

   The Ivy Temple RowResponded on November 26, 2024

   Hello Samantha, Thank you so much for taking the time to leave us this review. We are so pleased you enjoyed your visit on Sunday night and hope that you enjoyed the rest of your anniversary celebrations! We hope to see you again soon! Many thanks, The Ivy Temple Row
   

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6. J

   James

   Birmingham

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything really good. Food , service and general atmosphere. Highly recommended
   

   The Ivy Temple RowResponded on November 26, 2024

   Good afternoon James, Thank you so much for taking the time to leave us this review. We are so pleased you enjoyed your visit on Saturday evening and very much hope that you will be back to visit us again soon. Many thanks, The Ivy Temple Row
   

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7. E

   Emma

   Manchester

   14 reviews

   2.0

   14 reviews

   Dined on November 22, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Poor show at the Birmingham restaurant. As I sat down to order a drink before our table, the young lady on the front desk aggressively asked me if I had a booking. I replied yes & gave her my name and reservation time. She told me to get out of my seat and make my way back to the desk. I asked her if she was serious and she told me it was protocol and I had to immediately move. I walked the 3 metres, repeated my name and time and was then allowed to go back to my seat where I’d ordered my drink. If it hadn’t of been my mother’s birthday meal I would have left there and then. Ben ( management) kindly gave me my drink on the house but I won’t be returning anytime soon. It doesn’t take much for a warm welcome and given the young lady wasn’t on the desk as I walked in I feel I was embarrassed for no reason whatsoever. One birthday meal ruined
   

   The Ivy Temple RowResponded on November 26, 2024

   Good afternoon, Emma. Thank you for taking the time to leave us this review following your visit on Friday. Once again, we are very sorry for how your visit started, as Ben mentioned on the day the member of staff was spoken too regarding the misunderstanding. We do hope that your mother enjoyed their birthday lunch and hope that you will return to us for a much better visit. Many thanks, The Ivy Temple Row
   

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8. C

   Claire

   Birmingham

   14 reviews

   vip
   5.0

   14 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely light meal with my daughter, perfect daytime treat!
   

   The Ivy Temple RowResponded on November 26, 2024

   Good afternoon Claire, Thank you for taking the time to leave us this review. We are so pleased you both enjoyed your lunch visit on Friday and hope that you will be back to visit us again soon! Many thanks, The Ivy Temple Row
   

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9. D

   David

   Birmingham

   1 review

   3.0

   1 review

   Dined on November 21, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The experience was average, the food was average, the service was average, The venue had nice decor but that was really the only positive thing I was able to say about the ivy.
   

   The Ivy Temple RowResponded on November 22, 2024

   Good morning David, Thank you for taking the time to leave us this feedback following you visit last night. We are sorry that you were once again disappointed with your visit to The Ivy Birmingham however we are pleased that you appreciate the décor of the venue. We will be sure to speak with both our Head Chef and your server regarding your visit yesterday. Many thanks, The Ivy Temple Row
   

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10. R

    Richard

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on November 18, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5

    Normally a great experience, however four of the six main meals were poor. The steaks were tough and with very little flavour, and the one fish meal was quite dry! This is very unusual as this is a regular for us.
    

    The Ivy Temple RowResponded on November 20, 2024

    Good afternoon Richard, Thank you for taking the time to leave us this review. We're are sorry to hear that you were disappointed with your meals on Monday evening, especially as you are regular visitors. Your feedback is very valuable to us and we have shared your comments with our Head Chef to review with his team. We have updated your booking profile to ensure you are look after on your next visit. Many thanks, The Ivy Temple Row
    

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