The Ivy Temple Row

Review summary

1. K

   Kieron

   Birmingham

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really professional and friendly service Gorgeous food too
   

   The Ivy Temple RowResponded today

   Hello Kieron, Thank you so much for taking the time to leave us this review. We are so pleased that you enjoyed your visit on Saturday afternoon and very much look forward to welcoming you back again in the New Year. We hope you have a lovely Christmas! The Ivy Temple Row
   

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2. L

   Louise

   Birmingham

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, very efficient service, good atmosphere.
   

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   The Ivy Temple RowResponded 3 days ago

   Good afternoon Louise, Thank you so much for your review. It's great to know that you enjoyed your visit yesterday and that both the food and service lived up to your expectations. We hope you have a lovely Christmas and we look forward to welcoming you back in the New Year. Many thanks, The Ivy Temple Row
   

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3. A

   Alex

   Birmingham

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a very pleasant restaurant with friendly staff and fantastic food.. Definitely will go again as the atmosphere was very warming.
   

   The Ivy Temple RowResponded 6 days ago

   Hello Alex, Thank you so much for your kind words! We’re delighted to hear you enjoyed your experience with us yesterday and will be sure to pass along your review to the rest of the team. It’s wonderful to know you plan on visiting again – we look forward to welcoming you back soon for another memorable meal! Many thanks, The Ivy Temple Row
   

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4. T

   Tony

   London

   1 review

   2.0

   1 review

   Dined on December 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not great service, table booked for 7, got seated at 7.45 and no orders taken for another 30 mins, waiter less than interested or happy to be there, xmas snowmen drinks ordered for the girls but no snowmen on top, food cold, not the Ivy experience we expected for our Daughters graduation, definitely not worth the service charge, shame this Ivy doesnt live up to other Ivy experiences we’ve had around the country.
   

   The Ivy Temple RowResponded 7 days ago

   Hello Tony, We sincerely apologise for the delays you experienced during your visit, as well as for the lack of service. This is not the level of service we strive for, and we completely understand your disappointment. We have followed up with your server regarding this. We’re also sorry that the snowman drink did not meet expectations, unfortunately the lack of garnish has been out of our control and this should have been confirmed with your party when being ordered. Again, we shall also be following up on this. We appreciate your feedback, as it helps us identify areas for improvement. We would love the opportunity to make it up to, your booking profile has been updated to ensure that you have much better experience should you return to The Ivy. Many thanks, The Ivy Temple Row
   

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5. s

   steven

   Manchester

   2 reviews

   4.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely food, service abit slow, but restaurant was packed. Would definitely revisit
   

   The Ivy Temple RowResponded on December 13, 2024

   Good Morning Steven, Thank you for taking the time to leave us this review. We are so pleased that you enjoyed your meal yesterday however we are sorry that you found the service to be slow. Regardless of how busy we are this should not be affecting our guests experience. We very much appreciate your understanding and we look forward to welcoming you back in the New Year! Many thanks, The Ivy Temple Row
   

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6. J

   Jessica

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Set breakfast menu was fantastic. Great food and brilliant value. Service was also great.
   

   The Ivy Temple RowResponded on December 13, 2024

   Hello Jessica, Thank you so much for taking the time to leave us this review. We are so pleased that you enjoyed your breakfast visit yesterday and will be sure to pass along your review to Usha who served you! We look forward to welcoming you back again soon for another visit. Many thanks, The Ivy Temple Row
   

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7. n

   nic

   Worcestershire

   4 reviews

   2.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Waited 30 minutes for drinks Food ok, cold pea puree on fish cakes, ribeye slightly over cooked, service non existent. For the price you have to get the basics correct
   

   The Ivy Temple RowResponded on December 10, 2024

   Good afternoon Nic, Thank you for taking the time to leave us this feedback following your visit on Sunday evening. We’re truly sorry to hear that your recent experience fell short of expectations, from waiting times on drinks and encountering service issues which is not the standard we strive for, and we sincerely apologise for these shortcomings. We have spoken to your server regarding your visit in detail to ensure this does not happen again. We’d love the opportunity to make this right and show you the level of service and quality we’re known for. We have updated your booking profile on OpenTable to ensure that you are looked after when on your next visit. Many thanks, The Ivy Temple Row
   

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8. S

   Stephen

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the Ivy, every time I go it’s great, doesn’t matter where in the UK, always fantastic
   

   The Ivy Temple RowResponded 4 days ago

   Hello Stephen, Thank you so much for taking the time to leave us this review. We are so pleased you always enjoyed your visit to any of our Ivy sites and very much look forward to welcoming you back in Birmingham soon! We hope you have a lovely christmas! The Ivy Temple Row
   

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9. D

   Devakshi

   Birmingham

   1 review

   3.0

   1 review

   Dined on December 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Very slow service. Drinks were very good. Had to wait for 15 minutes for reserved table. No one offered to take our coats. Service charge felt excessive for the poor service. Had to ask for water twice and eventually got it after 30 minutes of being seated. I would go back for the drinks only, food was average, but disappointed by the service.
   

   The Ivy Temple RowResponded on December 3, 2024

   Hello Devakshi, Thank you for taking the time to share your feedback following your visit on Sunday. We’re glad to hear that you enjoyed the drinks, but we’re truly sorry that the service fell short of your expectations. We appreciate your honesty and will use your comments to address these issues with our team to ensure a smoother experience for our guests moving forward. Should you choose to visit us again, we’d love the opportunity to provide you with the exceptional service you deserve. Thank you for your feedback, and we hope to welcome you back in the future. Many thanks, The Ivy Temple Row
   

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10. K

    Kathryn

    Birmingham

    1 review

    5.0

    1 review

    Dined on December 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thoroughly enjoyed festive afternoon tea . Friendly staff ,very helpful . Would recommend
    

    The Ivy Temple RowResponded on December 3, 2024

    Hello Kathryn, Thank you so much for taking the time to leave us this a positive review! We are so pleased you enjoyed your festive afternoon tea visit on Sunday and very much look forward to welcoming you back again in the new year. Many thanks, The Ivy Temple Row
    

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