The Keep Kitchen & Liquor Bar

Review summary

1. D

   Denise

   Columbus3 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Server was personable and super nice. Ambiance is lovely as usual. Mussels were great, Mac and cheese was dry and French onion soup was bland. Drinks were on point - Apple martini and espresso martini.
   

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2. S

   Scott

   Columbus10 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We celebrated our 29th Anniversary! The food and drinks were great! The service was very good and everything was brought to us on time throughout our experience.
   

   The Keep Kitchen & Liquor BarResponded 2 days ago

   Thanks for the feedback, Scott! We're thrilled to hear that you chose The Keep Kitchen & Liquor Bar to celebrate your 29th Anniversary. It's wonderful to know that you enjoyed our food and drinks. We're also glad that you found our service to be good and everything to your satisfaction. We noticed that you rated the value a bit lower and we appreciate this feedback. We're always striving to provide the best experience for our guests. We look forward to welcoming you back for more celebrations in the future!
   

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3. P

   P

   Columbus1 review

   4.0

   Dined on March 12, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was excellent, the whole place was VERY warm, uncomfortably so. The waiter was kind to turn the gas lights off, but that also changed the vibe some. The noise was loud closer to the entry way so we had to pick between heat or noise, and opted for heat. I assume this won’t be a regular issue so don’t let it sway you. I would add, the curtains are drawn and we would have loved to enjoy the late sun and long Spring day with a view instead of drawn curtains
   

   The Keep Kitchen & Liquor BarResponded 7 days ago

   Thank you for your 4 star review. I apologize for the temperature in the restaurant upon your visit. Unfortunately, we were experiencing some issues with our air conditioning at the time, and it has since been fixed. We typically do have our curtains open a bit, but with the issue with our air conditioning, we opted to keep them closed in an attempt to block out sunlight to assist with keeping the internal temperature down. Again, my apologies for this when you visited us.
   

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4. S

   Scott

   Columbus5 reviews

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Fairly typical of a hotel restaurant, I'd describe it as decent. No aspect was excellent, and no aspect was poor. It was unfortunately a rush because business hours were incorrect in OpenTable, allowing reservation time slots prior to the restaurant opening. As a result, I was only able to try one menu item. It was good enough, but not a meal I'll be thinking about days later, let alone weeks or months. If you're staying in the hotel or seeing a show nearby, it's a convenient option. I'd eat at The Keep again out of convenience or the desire of a dinner companion without complaint, but I wouldn't specifically seek it out.
   

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   The Keep Kitchen & Liquor BarResponded 7 days ago

   Thanks for the review, Scott! We're glad to hear that you found The Keep Kitchen & Liquor Bar to be a decent option during your visit. We apologize for the inconvenience caused by the incorrect reservation time and opening hours in OpenTable. We're glad you enjoyed the menu item you tried and we hope to serve you again for a more satisfying experience. We appreciate your feedback and look forward to welcoming you back.
   

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5. J

   Jane

   Columbus1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   It's sad to see that the Keep has really gone downhill. We made a reservation for 4:45pm as we had to be at a show by 6pm. When we arrived we were told they weren't seating anyone until 5pm - why allow reservations earlier than that then? The menu was also very limited due to the show where dietary restrictions really didn't have any options. The food took forever to come out, despite the restaurant not being busy and the limited menu offerings. Won't be coming back here after this experience.
   

   The Keep Kitchen & Liquor BarResponded 7 days ago

   Thanks for the feedback, Jane. We're truly sorry to hear about your recent experience at The Keep Kitchen & Liquor Bar. We understand your frustration regarding the delay in seating and the limited menu offerings during our show. We also regret the long wait you experienced. We strive to provide the best service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you might reconsider and give us another chance to serve you better in the future.
   

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6. A

   Ashlee

   Columbus1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eduardo was the sweetest server. The crispy chicken sandwich is amazing and so are the Brussel sprouts! We had a reservation and ended up sitting at a small table but our server moved us to a booth as soon as one opened up. The food is great and the service was great as well. It was very busy because of a show at the palace theater but they did a great job keeping up.
   

   The Keep Kitchen & Liquor BarResponded 7 days ago

   Thanks for visiting us, Ashlee! We're thrilled to hear that you enjoyed our crispy chicken sandwich and brussel sprouts. It's great to know that our team was able to accommodate your reservation requests and seat you promptly. We're always happy to hear that our efforts to keep up with busy periods were successful. Your kind words about our food and service are greatly appreciated. We look forward to serving you again soon at The Keep Kitchen & Liquor Bar!
   

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7. FP

   FredP

   Milwaukee3 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience of dining at the Keep is like visiting with family and friends. My wife had an exceptional birthday meal experience which now I would find it difficult to fine anywhere else.
   

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8. J

   James VIP

   Columbus5 reviews

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Kitchen prep delay? Or server problem? We arrived on time for our 5:30 pm reservation and we were seated promptly. We told our server we were going next door to a 7pm show. We thought we had plenty of time. We were a little slow on ordering. Ordered wine. Then when that arrived, we ordered an appetizer. Thought we had plenty of time. Before the app arrived, we ordered entrees. I believe we completed orders close to 6pm. We were served the app and ate it by 6:15. When we didn’t see our entrees by 6:30, we were getting concerned. We asked the server several times if the entrees were close. The food didn’t show up until just after 6:45. All we could do was ask for the check and inhale our main course in order to make the show. Waiting 1/2 hour after our appetizer when we had requested prompt service was excessive. Too bad, as it was a sad note to a good dinner.
   

   The Keep Kitchen & Liquor BarResponded 7 days ago

   Thanks for the review, James. We're truly sorry to hear about your experience at The Keep Kitchen & Liquor Bar. We understand how frustrating long wait times can be and we apologize for the inconvenience caused by the delay in your order and the delay in serving your entrees. It's certainly not the standard we aim for. We appreciate your patience and understanding, and we're glad to hear that you enjoyed the main course. We hope you'll give us another chance to provide a better dining experience in the future.
   

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9. L

   Lauren VIP

   Columbus2 reviews

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   The short rib hash were not good at all. More like saucy/gravyish stew with an egg on top. Our server was not friendly or engaging at all. Made us feel rushed and not overly welcome. Person who got us waters and came to table initially was phenomenal.
   

   The Keep Kitchen & Liquor BarResponded 7 days ago

   Thanks for visiting us, Lauren. We're sorry to hear that your short rib hash didn't meet your expectations. We always aim to deliver a great experience, and we regret that we missed the mark this time. Your feedback about the service is valuable and will be taken into account. We hope you'll give us another chance to impress you with our food in the future. The Keep Kitchen & Liquor Bar Management Team
   

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10. K

    Kurt VIP

    Indiana19 reviews

    5.0

    Dined on March 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and service is always excellent. I often do lunch and dinners at The Keep with clients and they always deliver a great product. Highly recommend.
    

    The Keep Kitchen & Liquor BarResponded 6 days ago

    Hello Kurt, Thank you so much for your glowing review! We're overjoyed to hear that you enjoyed both the food and service at The Keep Kitchen & Liquor Bar. Your high recommendation means the world to us. We look forward to serving you again soon. Best regards, The Management Team
    

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