The Keep Kitchen & Liquor Bar

Review summary

1. OT

   OpenTable Diner

   Columbus

   1 review

   vip
   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   The food was good but barely warm. The service was very slow, no drink refills, and she had to be flagged down to even come back to the table.
   

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2. D

   Diana

   Raleigh

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great Thanksgiving dinner today. Both Service and Food were outstanding.
   

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3. T

   Teri

   Cincinnati

   12 reviews

   4.0

   12 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was very good but it was a typical Thanksgiving selection. It wasn’t anything over the top but for the price of the buffet, there should have been more a selection. The staff was very nice! For the price, I’m not sure we’ll go back again. For 6 people, it was almost $500 with tip.
   

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4. D

   Dave

   Columbus

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, chef took time to get our party member several plates from the buffet on Thanksgiving, perfect place for a memorable experience.
   

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5. N

   Nicole

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I ordered the pear cocktail and the steak frites with a side of cheesy grits and everything was so delicious! My server was also so kind. I would definitely come back!
   

   The Keep Kitchen & Liquor BarResponded on November 22, 2024

   Thanks for the review, NicoleR! We're thrilled to hear that you enjoyed your meal and the service at The Keep Kitchen & Liquor Bar. It's wonderful to know that our pear cocktail, steak frites, and cheesy grits hit the mark for you! We strive to provide delicious food and service to all our guests, and it's heartening to hear we hit the mark for you. We're looking forward to your next visit!
   

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6. S

   Sarah

   Pittsburgh

   1 review

   vip
   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I am unable to rate the food, as we never received our order. I booked a 6pm reservation before an 8pm show next door, thinking that would give enough time to eat and head over. After about 30 minutes, we got a new server, which was the first red flag. Then, around 7:10-7:15, we were told that our food order was never put in, and that we may not be getting the burger or brussel sprouts that we ordered. Also, one of the items ordered was a Caesar salad (with no grill items added) and we also never got that. I have never had a restaurant tell me that I may not be receiving food that I ordered. We were also told that a manager would be coming over to our table multiple times, which never happened. We were never able to talk to a manger and had to leave to go to our show without eating. Truly one of the most bizarre experiences I’ve ever had at a restaurant.
   

   The Keep Kitchen & Liquor BarResponded on November 22, 2024

   Hello, We're truly sorry for the inconvenience you experienced during your visit. It's clear that we fell short of our service standards and we sincerely apologize for the confusion about your order and the missing items. We understand how frustrating this must have been and we're truly sorry for any inconvenience it caused. We will take your feedback into account as we continually strive to improve our service. We hope you will give us another chance to provide a better dining experience. Best regards, Derrick Downie Director of Food & Beverage
   

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7. S

   Sherri

   Cincinnati

   5 reviews

   vip
   3.0

   5 reviews

   Dined on November 4, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Very strange experience Server was clearly overwhelmed Food was delicious Very disorganized
   

   The Keep Kitchen & Liquor BarResponded on November 22, 2024

   Thanks for the review. We're thrilled to hear that you enjoyed our food at The Keep Kitchen & Liquor Bar. However, we're truly sorry to hear about your experience with our service. We always aim to deliver a great experience, and we regret that we didn't meet your expectations this time. We will certainly take your feedback on board as we work on improving our service. We hope to have the opportunity to serve you again in the future.
   

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8. M

   Melissa

   Columbus

   7 reviews

   vip
   1.0

   7 reviews

   Dined on October 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We waited 30 minutes for drinks and 1 hour for food that never showed up nearly causing us to miss our show.
   

   The Keep Kitchen & Liquor BarResponded on November 22, 2024

   Hey MelissaN, We're really sorry to hear about your experience at The Keep Kitchen & Liquor Bar. It's very disappointing to know that you had to wait for drinks and food for such a long time. This is not the standard of service we aim to provide. We understand how frustrating this must have been for you and we sincerely apologize for the inconvenience. We're taking your feedback very seriously and we'll work on improving our service times. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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9. c

   cathy

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on October 21, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Disappointing. We were a party of four with a 5:30 reservation. We were going to the Palace for a 7:00 event. We received water and placed a drink order at 5:30 as we arrived a few minutes early. At 6:07 the drinks hadn’t arrived and we were told they were coming as we placed our food order. I had gone up to the hostess stand to complain about the service. Someone came by with someone else’s drinks and said he’d be back. He returned to say drinks were on him but he couldn’t decipher what the waiter had written. We reordered. 6:15 we had drinks and about 6:30 the food arrived. We ate, paid bill with drinks still on it as no time to waste to get drinks removed and make show. The food was good. Understaffed? Another couple next to us said they had waited an hour and were leaving because no dinner had arrived. We’ve been a few times. Had had good experiences-we’d taken a couple that had never been. Neither of us likely to return.
   

   The Keep Kitchen & Liquor BarResponded on November 22, 2024

   Hi, We're truly sorry to hear about your experience at The Keep Kitchen & Liquor Bar. We pride ourselves on our service and it's disappointing to know that we didn't meet your expectations this time. We understand the importance of timely service and we're sorry for the delay. We appreciate your feedback about the food and will certainly use it to improve. We hope you'll consider giving us another chance to provide the good experiences you've had in the past. Best, The Management Team
   

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10. S

    Susan

    New York City

    1 review

    3.0

    1 review

    Dined on October 21, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 5

    The service was very slow. With the imited menu that they have, not sure why it was slow. The grilled chicken on my salad was warm, not hot.
    

    The Keep Kitchen & Liquor BarResponded on November 22, 2024

    Thanks for the feedback. We're sorry to hear that you had to wait for service and felt that our grilled chicken was not hot enough. We aim to provide excellent service and it seems we missed the mark on your visit. We appreciate your patience and hope to provide a better experience on your next visit.
    

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