The Keep Kitchen & Liquor Bar

Review summary

1. J

   Jared

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We went during restaurant week, so it was obviously busy. The service was still great and food even better. Greg was our waiter and he was awesome and attentive. Thanks for a great dinner!
   

   The Keep Kitchen & Liquor BarResponded 5 days ago

   Thanks for the review, Jared! We're thrilled to hear that you had a great dining experience at The Keep Kitchen & Liquor Bar. It's always a pleasure to know that our restaurant week offerings were a hit! We're also glad that you appreciated the food and found our service to be great. We always strive to provide the best for our guests and your feedback is a testament to that. We look forward to welcoming you back for another memorable meal soon!
   

   Is this helpful?

2. OT

   OpenTable Diner

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu for Restaurant Week was really good and the portions were really big. Especially loved their crème brûlée dessert!!
   

   The Keep Kitchen & Liquor BarResponded 5 days ago

   Hi, Thank you so much for your kind words and for choosing The Keep Kitchen & Liquor Bar for your Restaurant Week experience. We're thrilled to hear that you enjoyed our menu and found our portions to be satisfying. It's great to know that you loved our crème brûlée dessert! We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

3. J

   Jennifer

   Columbus

   1 review

   3.0

   1 review

   Dined on January 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We had a reservation. We were seated at a table close to the kitchen counter where it was loud and very busy with servers running back and forth. Two servers were coughing, sometimes directly on the food they were delivering to tables. Fortunately this was not our server. The air conditioner was blowing down aggressively on our table, even though it is January. It took a long time to be served our initial drinks and food. Our food was tasty but quickly turned very cold with the AC blowing down. Our overall experience was quite disappointing, especially for the cost.
   

   The Keep Kitchen & Liquor BarResponded 5 days ago

   Thanks for visiting us, Jennifer. We're sorry to hear about your experience at The Keep Kitchen & Liquor Bar. We strive to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short during your visit. We appreciate your feedback regarding the noise level and the AC, and we'll certainly take these issues into consideration as we continuously strive to improve our service. We hope you'll give us another chance to provide a better dining experience in the future.
   

   Is this helpful?

4. H

   Hope

   VIP

   Dublin

   4 reviews

   1.0

   4 reviews

   Dined on January 25, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Not worth it! We've read about this place being upscale dining, and it is most certainly not. Simple requests couldn't be accommodated. We asked for bottled water because the tap they gave us tasted awful. She said "sure, we have fiji". Perfect. 15 minutes later no water. I ask again. 5 minutes later she explains they don't know how to ring it up because it's usually only at the bar. Ok- so why not bring the water and figure out how to sort the entry later? A few minutes later she returns and says actually they ran out of bottled water. Keep in mind, this restaurant is inside the hotel. How do you run out of water? Next, my main course was short ribs. Came out luke warm at best. Then the creme brulee came out hot. Like hot to where I had to blow on the my spoon to cool it down. Only reason we even made it to dessert is because we chose the restaurant week menu and had already pre-ordered. Else we would have left after we found out we couldn't get drinkable water. I'll end with the fact that during one of the water conversations, we asked for bread service. Again, the server responded sure. After our main course had come out, I inquired about the bread. She literally said "oh yeah let me check on that". No apology. No nothing. Returns and says it'll be another 10-15 minutes, do you still want it. Bread with dessert? No thanks. I've had more pleasant experiences at sports pubs. Spend your money somewhere else. Terrible service and sub-par food.
   

   The Keep Kitchen & Liquor BarResponded 5 days ago

   Thanks for the review, Hope. We're truly sorry to hear about your recent experience at The Keep Kitchen & Liquor Bar. We pride ourselves on providing a comfortable and enjoyable dining experience, and we regret that we didn't meet those expectations this time. We apologize for the issues with the water, short ribs, and the bread service. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to provide a better dining experience in the future.
   

   Is this helpful?

5. M

   Matt

   Columbus

   3 reviews

   4.0

   3 reviews

   Dined on January 21, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Excellent service, restaurant week menu was good. Worth trying. Loved the atmosphere.
   

   The Keep Kitchen & Liquor BarResponded 5 days ago

   Hello Matt, We're delighted to hear that you enjoyed our restaurant week menu and appreciated the atmosphere at The Keep Kitchen & Liquor Bar. It's wonderful to know that you found our service excellent and our atmosphere worth trying. We noticed that you rated our value a bit lower and we sincerely apologize if it seemed that way. We're always looking to improve and your feedback is invaluable in this process. Thank you again for your review and we hope to see you again soon! Best, The Management Team
   

   Is this helpful?

6. A

   Aubree

   Columbus

   1 review

   1.0

   1 review

   Dined on January 1, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   This was a horrible NYE. Took 40 minutes to place a drink order, took another 40 to get them. 2 HOURS before we received our entrees. They were busy, but completely staffed. Extremely dissatisfied
   

   The Keep Kitchen & Liquor BarResponded on January 3, 2025

   Thanks for the feedback, Aubree. We're truly sorry to hear about your experience on New Year's Eve. We understand how frustrating it can be to wait for your meal, especially when you're looking forward to a relaxing evening. We also apologize for the confusion with your order. We strive to provide efficient service and it's clear we missed the mark during your visit. We appreciate your patience and understanding, and we're glad to hear you enjoyed the food. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

   Is this helpful?

7. L

   Les

   VIP

   Columbus

   51 reviews

   2.0

   51 reviews

   Dined on January 1, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Disappointed with our New Year’s Eve dinner. The meal took 2.5 hours for an app, soup, Brussels sprouts, and an entrée. Service was inattentive, dishes lingered, and the server struggled to manage tables. Good food, but an unacceptable experience overall.
   

   • 
   • 
   • 
   • 

   The Keep Kitchen & Liquor BarResponded on January 3, 2025

   Thanks for visiting us, Les. We're sorry to hear that your New Year's Eve dinner didn't meet your expectations. We strive to provide a memorable dining experience and it seems we fell short this time. We're glad to hear you enjoyed the food, but we're sorry about the service and the wait times. We appreciate your feedback and we'll certainly use it to improve. We hope you'll give us another chance to provide a better experience.
   

   Is this helpful?

8. P

   Patti

   Washington DC

   21 reviews

   1.0

   21 reviews

   Dined on December 31, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The ambience is a great vibe and prices are good but sadly the service and food on New Year’s Eve was poor. We waited an hour and 20 minutes for our filet mignon oscar , the server never came by to check on drinks or tell us when to expect our food. The filet was in pieces and rare although I requested medium with a push. It lacked any discernible lumps of crab and the hollandaise was not flavorful. The manager served our meals and comped them before we even said anything. That was the right thing to do but still we didn’t really eat a nice meal. I still can’t believe the server never came back once to check on us until she gave us the check.
   

   Is this helpful?

9. C

   Cecelia

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve enjoyed dinner at Keep before a show at Nationwide Arena on two occasions now. It’s the perfect spot for pre-show dinner or drinks. Parking is convenient and inexpensive for event parking and it’s only about a 10 minute walk to the venue. Dinner at Keep last night was fantastic. We had a large party but were sat and served quickly. We had great cocktails and our table ordered the Cajun pasta, airline chicken, fried chicken sandwich, the burger, and the steak. Everything came out hot and tasted delicious. I wish I could remember our server’s name because he did a great job. Highly recommended!
   

   Is this helpful?

10. C

    Chris

    Charleston

    5 reviews

    5.0

    5 reviews

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great spot in downtown! Had brunch and it hit the spot. Recommend!
    

    The Keep Kitchen & Liquor BarResponded on January 3, 2025

    Thank you so much for your awesome feedback! It is greatly appreciated.
    

    Is this helpful?