The Lock Kitchen & Bar - Double Tree by Hilton Leeds

Review summary

1. C

   Chris

   Yorkshire

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We arrived for lunch and were informed that we couldn't order from the Xmas menu, as we had thought. Apparently the Xmas menu had to be booked through the sales team in advance, if that's the case it isn't made clear during the online booking process. Not a big issue, as we were all able to find stuff we liked on the main menu. One of our party was given their food quite quickly after we ordered which we thought was strange, then they brought out a dish that we hadn't ordered. We explained that none of us had ordered it, the lady seemed quite short and said "Are you sure?" and we said we were. She then walked over to another table and after a brief chat, gave the dish to them. She then came back to our table and took the other dish that had been given to us and said it was for the other table. We then watched her take it over to the other table and deliver it to them. The dish had been sat with us for a few minutes before she took it to the correct table, and it didn't seem right that it was taken from one table to another. The food was nice and everyone enjoyed it, but the service let it down slightly.
   

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2. K

   Keelie

   Yorkshire

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Small portions, average food. Partner went straight into The Salt Bar and ordered a kebab as he was still hungry
   

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3. K

   Kerry

   New York City

   1 review

   4.0

   1 review

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We were waiting 45 minutes from our main meal for someone to come and ask us if we would like a dessert and then nobody came so we had to go and find someone, one other pointer the butter that came with the bread and olive starter was so hard we couldn’t spread it, maybe also add a dish of balsamic as the whole thing was very dry.
   

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4. S

   Simraj

   Yorkshire

   1 review

   4.0

   1 review

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Very helpful and accommodating staff, especially as we faced some delays and had to adjust our reservation. Lovely service, a nice family night.
   

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5. J

   James

   Yorkshire

   1 review

   5.0

   1 review

   Dined on October 12, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great location lovely food and staff, would definitely return and recommend!
   

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6. D

   Donna

   Yorkshire

   9 reviews

   5.0

   9 reviews

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was delicious. We had bottomless brunch. We never had to ask for a drink the waitress always came to ask us and even came 10 minutes before end to say the next drink would be the last. Lovely venue. No loud music so we could all talk and hear each other. Would definitely recommend. Well done and Thankyou
   

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7. J

   Jo

   Manchester

   1 review

   4.0

   1 review

   Dined on September 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Quiet lunch with a friend. Good location and food but what stood out was the great service. Friendly and attentive and worthy of a 5 star review.
   

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8. a

   agate

   Yorkshire

   1 review

   5.0

   1 review

   Dined on September 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiters were friendly and pleasant, they treated us well. They super
   

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9. S

   Stuart

   Yorkshire

   1 review

   3.0

   1 review

   Dined on August 31, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Lovely setting. Great atmosphere. However poor service spoiled the evening. Waited 30 minutes at our table to finally be asked what food and drink we would like to order. I ordered the fish and chips. However the chips were lathered in salt. The fish was certainly not value for money. Very small. More like a child's portion. After our food we had to wait over 30 minutes before I had to go grab a staff member to clear our table and ask for the bill. There was certainly enough staff to attend the few customers. However they were busy gabbing.
   

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10. R

    Ruth

    Yorkshire

    3 reviews

    5.0

    3 reviews

    Dined on August 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very enjoyable afternoon, attentive staff.. more than satisfied..
    

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