The Oakfield

Review summary

1. R

   Rebecca

   Cheshire

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food,atmosphere n staff were outstanding. Stuart is the best food service assistant we’ve ever had anywhere. He was so patient with our disabled child n he made our Christmas meal UNBELIEVABLE
   

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2. A

   Ann

   Cheshire

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter and I visited for afternoon tea. Staff were very attentive to our needs and my daughter's nut allergy. Nothing too much trouble, smiling happy staff who made the experience even better. Food was amazing, very tasty and plenty of it!. The hall was decorated beautifully for Christmas. An enjoyable visit.
   

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3. J

   Julie

   Yorkshire

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a lovely Sunday roast; the staff were very helpful and courteous and the food gorgeous.
   

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4. S

   Stephen

   Cheshire

   1 review

   vip
   3.0

   1 review

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We were in the conservatory which was cold. Asked for a radiator to be turned on as my 83 year old step-dad was uncomfortable but was told it would take an hour before the radiator would heat up even if we did ask staff to radio for it to be switched on.
   

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5. C

   Carrie

   Oxford

   1 review

   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   After attempting to ring to book for a table of 8 on several occasions and emailing we decided to book 2 tables of 4 online and request that they were sat together. When we arrived we were rudely told that the tables were next to each other but not together as they didn’t have capacity. We informed the lady that we had tried calling several times to which she stated they are only open when the zoo is open (that is when we called)! No apology. Once sat she then proceeded to tell us that because it was 2 separate tables they couldn’t guarantee that our meals would come out at the same time (not sure why that would be so difficult). Service was then incredibly slow, which was frustrating given that the zoo was due to close at 3.30 Overall I’m disappointed with todays experience, especially as I told friends how nice of a place it was and we were there celebrating our daughter’s birthday.
   

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6. H

   Helen

   Cheshire

   2 reviews

   3.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Overall was good, nice setting and good waiting staff. Problems with the menu, both our dishes weren't on the menu after we had ordered them, as this was part way through lunch service would have been expected to be told from the begining. Reordered and part of one plate had to go back as was cold on arrival, however they had no issue taking it back and quickly sorting it out and all the food tasted nice. Bill was wrong, they seemed to think that 14*2 = 29. Overall little details to improve on.
   

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7. M

   Mary

   Liverpool

   5 reviews

   5.0

   5 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As usual we had a delicious meal in our favourite restaurant. Service and food were excellent.
   

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8. A

   Anna burrow

   Berkshire

   3 reviews

   3.0

   3 reviews

   Dined on November 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Menu was disappointing. Food nowhere near as nice as it used to be. Not value for money I’m afraid. Service was excellent though.
   

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9. C

   Chris

   Cheshire

   4 reviews

   5.0

   4 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant. Very attentive staff giving good service. Our meals were delicious and not too expensive. Would recommend highly if you're visiting the zoo. Make sure you book early though, several people were turned away or had to book in for much later!
   

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10. J

    Joyce

    Cheshire

    2 reviews

    5.0

    2 reviews

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful building in the grounds of Chester Zoo. Food was excellent, Sunday roast with all the trimmings. Only bad thing was the fact that there were very few people dining, on the other hand it felt as though it was our house with our staff! Waitress was excellent, attentive but not overly.
    

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