The Palm House

The Palm House reviews from people who’ve dined at this restaurant. Based on recent rating.

1. T

   Tino

   London1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Overall good atmosphere and friendly staff, unfortunately our food was delayed and one order completely forgotten but our server rectified that fairly quickly and was apologetic about it. The delay meant my food arrived nearly cold and we were in a rush so I couldn’t risk further delay asking for something warmer.
   

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2. K

   Kathy

   London1 review

   5.0

   Dined on May 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Theatre supper excellent value. Good size portions. Very tasty.
   

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3. FS

   FredS VIP

   London33 reviews

   1.0

   Dined on February 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Awful food, not what I was expecting at all. If you want decent tacos go somewhere else.
   

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4. l

   lynda

   London2 reviews

   1.0

   Dined on February 17, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Very noisy restaurant so conversation with our guests was minimal. Apparently turning the sound down was not an option. Service was poor largely because far too few wait staff were employed. Staff were friendly but service was very very slow. The food was OK, but all savoury dishes very sweet, and overpriced. Will not be returning
   

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5. D

   David

   Surrey4 reviews

   5.0

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very enjoyable pre-theatre dinner. Service was excellent, food was well prepared and presented, and the environment was great.
   

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6. B

   Ben

   London1 review

   1.0

   Dined on January 31, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   For a Friday early evening the restaurant didn’t have several options on the set pre theatre menu. The food served is of poor quality and tastes ultra processed. The churros tasted of cardboard and after one bite were left un eaten on our table. The service was poor, nobody checked on us and our food. I would NOT recommend Palm House!
   

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7. OT

   OpenTable Diner

   London2 reviews

   3.0

   Dined on October 23, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Overall, the food, ambience, and staff were very friendly. There is only a tiny issue in communication between the kitchen and the staff:” They should have a brief description before the service to know what's on the menu.” to avoid coming to the table several times and telling the customer that it's not on the menu. Food: My main course was the meat ( bistec); I ordered MR, but the beef was chewing, and I couldn't finish it.
   

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8. B

   Brandy

   New York City4 reviews

   3.0

   Dined on September 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Looked up the place on tik tok. Thought it would be a fun brunch. It was a avg restaurant vibe. No fun music playing or live music. Maybe booked the wrong time around 3:30. Don’t know but it was dead. The nachos had cheese that was watered down and looked like soup. Strange. So didn’t bother to order anything else. Coke in a bottle was flat! The waiter was kind and replaced them which turned out fine but nachos def a No on that menu. My friend ordered tacos and hers seemed good. For the price of a drink and nachos I could have had a really nice dish somewhere. Disappointing.
   

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9. R

   Rhys

   London1 review

   1.0

   Dined on September 11, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   My booking on OpenTable was for two, when I arrived at the restaurant, they said it was a booking for 5, in a rather accusatory tone. The table we were eventually given was a table for four right by the door. I checked my booking email - which confirmed I only booked a table for two. Overall the dining experience here was disappointing. Long wait times for everything except the bill. The food and drinks were delicious but the waiting around for everything ruined the experience.
   

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10. D

    Dilek

    London1 review

    4.0

    Dined on August 28, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    The food was great. The service was little bit slow. The place was very noisy and the music was very loud. We had difficulty hearing each other while talking.
    

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