The Preston

The Preston reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. a

   amy VIP

   St. Louis2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   We did love it. I feel the wait staff was small. Thins took a bit long. But we did love it
   

   The PrestonResponded 4 days ago

   Amy, Thanks so much for taking the time to share your feedback. We're really happy to hear you had a good time overall with us! However, we're truly sorry to hear that your food took too long to arrive. We understand how frustrating it can be when service isn't as prompt as you'd except, and we sincerely apologize for the delay. The kitchen is aware and we will zone in on improving this issue. We hope you will join us again and give us another chance to show you our best. - Ashley (Food &Beverage Manager)
   

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2. M

   MARK VIP

   Las Vegas1 review

   4.0

   Dined on May 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We dined here because a tornado & very high winds made it dangerous to go out. The food (appetizers) were good. Our waitress needed to fix the check as it did not include the resident discount.
   

   The PrestonResponded 4 days ago

   Mark, Thank you for your valuable feedback. It means a lot to us that you chose to dine with us, especially given the recent events in St. Louis. We are pleased to know you enjoyed your time at the Preston. We sincerely apologize for the error with your order. We're glad our team was able to correct it swiftly, and we appreciate you brining it to our attention. Our goal is to always provide a seamless and enjoyable experience. We will us this feedback as a training moment and we look forward to seeing you soon!
   

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3. D

   Debbie VIP

   St. Louis4 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We absolutely love coming here for Easter and Mother’s Day! Sonny, our server, was fantastic! I wanted to hug her when we left! The buffet was elegant. I love that they don’t put a huge amount of food out but are constantly refilling it. The food is beautiful and is elevated by its presentation. Love the Preston!
   

   The PrestonResponded on May 15, 2025

   Debbie, Wow! Thank you for such a fantastic review of our Mother's Day brunch! We put a lot of love and effort into making the day special, and it's so rewarding to know you had a great time. We hope to you again soon!
   

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4. A

   Autumn

   St. Louis1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Came with my family for the Easter brunch and was impressed by the various selections. Everyone I was with thought it was great!
   

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5. H

   Heidi

   St. Louis2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a lovely Easter brunch. I highly recommend and will return again next year.
   

   The PrestonResponded on April 23, 2025

   We're so happy you had a great experience! We look forward to another successful Easter Brunch next year.
   

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6. C

   Carolyn VIP

   St. Louis85 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was totally great and intuitive to the needs of our 2 little granddaughters. Food was very tasty!
   

   The PrestonResponded on April 23, 2025

   Carolyn, that's fantastic to hear! We're so thrilled you had such a wonderful experience with us. We hope to have the pleasure of welcoming you back soon!
   

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7. G

   Ginna

   Chicago5 reviews

   2.0

   Dined on April 13, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Made bruch reservation after taking a look at their menu. Had a limited menu that was much smaller than what was listed online. Not a lot of options. Food was ok, our waitress was ok, over all it was just kind of meh.
   

   The PrestonResponded on April 18, 2025

   Ginna, I want to apologize for the limited menu we were offering when you dined with us. We had a power outage the day before and were struggling to re-prep all of the food we had lost. I do hope you give us another chance to wow you in the future when we are operating at 100%. Kindly, The Preston Team
   

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8. D

   Don

   St. Louis4 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Knowing that there were appetizer specials would have been nice. It was very average at best; there are better restaurants around the area with as good if not better prices.
   

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9. J

   Julie

   St. Louis4 reviews

   2.0

   Dined on February 16, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   The management of this restaurant seems to rest on the built in business of a hotel restaurant model. When we arrived, the hostess was dressed in plain clothes, sitting over to the side reading a book. We thought she was a hotel guest, but she was friendly when she realized we were waiting for her. The restaurant was maybe at 1/3 capacity. We asked about one of the appetizers (a french onion meatball starter), and the waitress said it was out because it was really popular. Given how empty the restaurant was on Valentine’s weekend, it seemed like poor planning to be out of a premade item on a very narrow and select menu. Ordered the hamburger med rare and it was cooked well done. It could be that it was sitting and resting way too long - either way, not a good sign. The burger was under-seasoned and the truffle fries were way over-seasoned. A very forgettable meal at a poorly managed restaurant. At one point there were 6 employees prepping then standing in front of one 6 person table. It was a bizarre use of payroll given how poorly run the environment was throughout the meal; it felt comical. Hopefully, the next iteration of that space is run by better management. Definitely won’t return to this place as it currently stands.
   

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10. P

    Patrick

    St. Louis3 reviews

    5.0

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful restaurant, plenty of room, very chill. Service was excellent, the Valentines menu was delicious (and generous).
    

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