The Prime Rib Maryland at Live! Casino & Hotel Maryland

Review summary

1. M

   Michael

   VIP

   Miami

   76 reviews

   5.0

   76 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is a true gem. First, we were impressed by the quiet atmosphere. Restaurants attached to casinos typically are relatively noisy. Not at all The Prime Rib. It was perfectly comfortable. Next, the food. Absolutely first rate. A great Chateauneuf du Pape and raw oysters to start. Then maybe the best lobster bisque on the planet (sounds like hyperbole, but it is NOT). My companion had the chef's special seafood pasta and I had the special steak Diane. With asparagus, creamed corn, and mashed potatoes for sides. All outstanding. Finished off with a special dessert -- a mini red velvet cake-- served with a birthday candle for my companion. And the service was impeccable. A birthday card signed by the entire staff and table confetti greeted us. Our server and staff were attentive but not at all intrusive. We were the last table to leave. And they minded not one bit. I cannot express how overwhelmed we were by The Prime Rib. One of my best dining experiences anywhere. Worth any trip you make.
   

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2. A

   Angele

   Baltimore

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   mashed potatoes were under seasoned......took too long to get salt Spinach was too heavy on the garlic.....had to send back. Was replaced with Chef's vegetable medley which was and unrecognizable medley of half cook vegetable that was not fit to eat. cold bread with hard butter. Had to flag the waiter down when I need additional items. He did not check to if I was pleased with the service or offer to make my visit enjoyable. Then he had the nerve to ask if I left a tip. I told him no because the food and service was not up to my standards. I was totally disappointed and will not be returning. I had visited Prime Rib in the past before Covid and was looking for to returning. The quality of the food and service has drastically declined. They should be ashamed to attach such drastically high prices for such terrible food.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 1 day ago

   Hi Angele, First, let me apologize for your recent experience with us. This is not how we want to present ourselves. Further, I will discuss your feedback regarding the food with our culinary team and see that they make any necessary changes. Finally, I am truly disheartened by the service provided to you. We pride ourselves on providing exceptional service and we obviously dropped the ball. Please reach out to me if you wish to discuss your experience in more depth. Regards, Kimberly H. Assistant General Manager The Prime Rib at Maryland Live! Casino
   

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3. I

   IRA

   Washington DC

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Waiter didn’t clean table between servings. Stated that he would bring the berries for the cheesecake. Still waiting. Paid more attention to people using the restaurant menu than us. We ordered from the restaurant week menu. Frequent visitors to the restaurant. The manager to the bus boy all recognized us. First time we ever saw this waiter. Don’t want to see him again. We usually tip generously, but not yesterday. We’ll go back but not to see him
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 1 day ago

   Hi Ira, Thank you for your candid feedback regarding your experience at The Prime Rib. We will see that your server receives a training refresher so that this doesn't happen again. Please come back and see us so that we can redeem ourselves. Regards, The Prime Rib Management Team
   

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4. S

   Samuel

   Baltimore

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent with Richard as always. Good food as always.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 1 day ago

   Hi Samuel, Richard is a great server, isn't he? It makes us happy that you and your family enjoyed your visit! Please come visit us again soon! Regards, The Prime Rib at Maryland Live! Casino Management Team
   

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5. A

   Anita

   VIP

   Baltimore

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had one of the best meals that we have ever eaten at the Prime Rib celebrating my husband's 70th birthday. I had the Porterhouse w/Lobster & Crab Special and hope that it's featured again!
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 1 day ago

   Hi Anita, Thank you for celebrating your husband's birthday with us! We are so happy that you enjoyed your meals and look forward to seeing you soon! Regards, The Prime Rib at Maryland Live! Casino Management Team
   

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6. T

   Tesha

   Washington DC

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Toya was awesome she make great recommendations of what to have for dinner.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 4 days ago

   Toy really is the best, isn't she? I'll be sure to let her know how much you appreciate her service. Regards, Kim Hastings Assistant General Manager The Prime Rib at Maryland Live! Casino
   

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7. V

   Valerie

   Baltimore

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   Great service but was highly disappointed in the baked potato. I can’t believe they actually served that!!!
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 4 days ago

   Hi Valerie, We are really happy that our service met your expectations but somewhat disheartened to hear that our baked potato didn't. We pride ourselves on serving the best product possible and it seems that, in your case, we dropped the ball. If you have a minute, would you mind replying and letting us know exactly what was wrong? This way, we can address it with our culinary team. Regards, The Management Team The Prime Rib at Maryland Live! casino
   

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8. E

   Erwin

   Baltimore

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Prime Rib Maryland at Live! employees made an incredible effort in making our anniversary very special and memorable. They were enthusiastic and warm from greeting to serving and welcoming us to the fine establishment. Special shout out to our server Flower with amazing service and outstanding knowledge of the menu and drinks it was genuinely grateful that service like hers exist. I would recommend The Prime Rib to anyone who would like a great experience and exceptional service.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 1 day ago

   Hi Erwin, Thank you so much for your glowing review! We pride ourselves on providing a great experience for our guests and are thrilled that we got it right! I'll definitely pass your compliments along to Flower! Regards, Kimberly H. Assistant General Manager The Prime Rib at Maryland Live! Casino
   

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9. L

   Lindsay

   VIP

   Baltimore

   112 reviews

   5.0

   112 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was great, service kind of slow. Loved the restaurant week menu.
   

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10. S

    Silvia

    Baltimore

    3 reviews

    5.0

    3 reviews

    Dined on January 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We came here to celebrate my sister and husband birthday and we all enjoyed the experience. They gave us a birthday card and sprinkled happy birthday confetti on the table which is a nice small gesture they appreciated. We absolutely loved everything we ordered. The cocktails are always well made and the savory dishes leave you remembering how they tasted even the next day. In the end of the meal they received a happy birthday song and dessert and they loved it. Thank you as always for making this memorable.
    

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    The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded on January 19, 2025

    Hi Silvia! Thank you for choosing to celebrate with us! We are thrilled to hear that we made your experience memorable and that your sister and husband enjoyed their birthdays. Please come see us again soon!
    

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