The Prime Rib Maryland at Live! Casino & Hotel Maryland

Review summary

1. B

   Bridgette

   VIP

   Baltimore

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   My daughter and I dined here on Christmas Day. We love high end restaurants and we dine for more than the taste of the food, but for the full experience. The Prime Rib at Maryland Live failed us on the experience. I had the lobster imperial and she had a 16oz prime rib, we split a Caesar salad and the truffle Mac and cheese. For drinks, I had the seasonal sangria and my daughter had an old fashion made with tequila. The Caesar salad, table bread & butter, and drinks were good and the service was quick. When our entree’s arrived, I noticed the fat on my daughter’s prime rib looked like it had not been rendered and I asked if her prime rib was cold - she touched it and said yes. My lobster imperial was also cool, yet warmer inside, but my lobster was grossly overcooked and rubbery. But the worst part was my daughter’s prime rib. It was indeed cold and the manager came over to see if she wanted it heated. She asked him to put it in the microwave for one minute. When he returned and gave her the “heated” prime rib, he let us know that he personally put it on the grill (like it was a ribeye) and the prime rib looked atrocious. It was seared like a ribeye and was dry and a terribly ruined great piece of meat. We commented on the fact that it was seared hard and his only question was, “is it warm in the middle?” Huh? He seemed really proud of himself, kinda of like Ben Stiller in Meet the Parents when he arrived with the fake jinksy. Regardless, he offered to give us a complimentary dessert, which we declined. The server came over and saw the catastrophe and said, “awww, he tried.” I’m not sure if these people even understand what the issue was or that we’re paying for this meal and expect quality food and service. In the end, we declined the dessert offer, tipped the server $50 on top of the $263 bill and vowed we’d never return. We will stick with Atlas restaurants. You can never go wrong w/the food & service.
   

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2. E

   Evelyn

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service - the house persons and wait staff was exceptional 👋🏽
   

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3. r

   ron

   Baltimore

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   The wait for the food was at least one hour and the food quality read not worth the wait. Other than that., it was okay just not up to standards or expectations.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 4 days ago

   Hello ron, We're truly sorry to hear about your experience at The Prime Rib Maryland. We pride ourselves on our food quality and we're sorry to hear that we didn't meet your expectations. We understand that waiting can be frustrating and we apologize for the wait time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, Kimberly Hastings Assistant General Manager
   

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4. D

   Dr. Reginald

   San Francisco

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed the food; our server was attentive, and the place looks amazing—better than before.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 4 days ago

   Thanks for the feedback, Dr. Reginald! We're thrilled to hear that you enjoyed the food and found our service attentive. It's always our goal to provide an amazing dining experience, and we're glad we met your expectations. We're glad you noticed the improvement over the years too, and we look forward to your next visit!
   

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5. C

   Charee

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our waiter -Stephen was great and made the experience so amazing.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 4 days ago

   Thanks for visiting us, Charee! We're thrilled to hear that you had a wonderful experience at The Prime Rib Maryland at Live! Casino & Hotel Maryland. It's fantastic to know that our team made your visit amazing. We strive to provide the best food and service, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!
   

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6. J

   Jonetta

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an elegant dining experience prior to seeing the Babyface concert.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 4 days ago

   Thanks for visiting us, Jonetta! We're delighted to hear that you had an elegant dining experience at The Prime Rib Maryland prior to the Babyface concert. We strive to create a unique and memorable experience for our guests, and it's great to know we hit the mark for you. We appreciate your high ratings for our food and service. We look forward to welcoming you back soon! Best regards, The Prime Rib Maryland at Live! Casino & Hotel Maryland Management Team
   

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7. C

   Charles

   VIP

   Washington DC

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   Restaurant in a casino...okay. Steak at a premium Steak house...terrible
   

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8. L

   Linda

   Baltimore

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were very impressed with our experience. From venue to service to food. We will be back !!
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded on December 16, 2024

   Hey LindaZ, We're thrilled to hear that you had such a wonderful experience at The Prime Rib Maryland at Live! Casino & Hotel Maryland! It's fantastic to know that our venue, service, and food all hit the mark for you. We always strive to provide an exceptional dining experience and your feedback is a testament to our efforts. We're looking forward to your return and promise to keep up the good work. Best, The Management Team
   

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9. S

   Sung

   Baltimore

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Here for my bday. John was AWESOME. Nice time… Thanks.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded on December 14, 2024

   Thanks for visiting us at The Prime Rib Maryland at Live! Casino & Hotel Maryland! We're thrilled to hear that you had a great time celebrating your birthday with us. It's wonderful to know that our team was able to provide you with an enjoyable experience. We look forward to serving you again soon.
   

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10. j

    junior

    Baltimore

    3 reviews

    5.0

    3 reviews

    Dined on December 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Simply a classy and professional atmosphere. Ambiance is soul soothing as well as the always delicouse menu served by outstanding service personels.
    

    The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded on December 14, 2024

    Hi yungchurch, Thank you so much for your kind words! We are thrilled to hear that you enjoyed the ambiance and found our soul-soothing atmosphere. It's wonderful to know that our menu hit the mark for you. We always strive to provide outstanding service, and we're glad to hear that you appreciated it. Your feedback means a lot to us. We look forward to welcoming you back to The Prime Rib Maryland at Live! Casino & Hotel Maryland soon! Best regards, The Management Team
    

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