The Prime Rib Maryland at Live! Casino & Hotel Maryland

Review summary

1. B

   Brittney

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Francisco was amazing The food was amazing I would definitely recommend
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded today

   Thanks for the feedback, Brittney! We're thrilled to hear that you enjoyed your dining experience at The Prime Rib Maryland at Live! Casino & Hotel Maryland. It's wonderful to know that our food and service met your expectations. We strive to provide an exceptional experience for all our guests and your recommendation means a lot to us. We look forward to welcoming you back soon!
   

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2. T

   Theresa

   Baltimore

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Prime Rib at Maryland Live is the best restaurant in the area!! Our waiter was Jason and he was extraordinary. He took great care of us. It was our 49th wedding anniversary and he even offered to take our picture at the end. The food was so delicious and perfectly prepared. It was peaceful and enjoyable, when you think of the casino chaos outside the front door. Everything was clean and spotless. Thank you, Jason and The Prime Rib, for making our anniversary memorable.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded today

   Hey Theresa, We're overjoyed to hear that you had such a wonderful anniversary celebration at The Prime Rib Maryland at Live! Casino & Hotel Maryland! It's fantastic to know that our team made your special day even more memorable with their exceptional service and delicious food. We're thrilled that you enjoyed the peaceful ambiance and the presentation of our dishes. We look forward to serving you again on your next celebration. We'll make a note in your OpenTable profile that you enjoyed Jason's service! Thanks for your kind words and high ratings!
   

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3. K

   Kitty

   Baltimore

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jason and Brian were outstanding servers. The food, ambiance, and service were 5 star as always. Always enjoy my birthday dinner there. All the staff were friendly even if they weren't my servers.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded today

   Hi Kitty, Thank you for choosing to celebrate your birthday with us at The Prime Rib Maryland at Live! Casino & Hotel Maryland. We're thrilled to hear that you had an outstanding experience with our service and ambiance. We always strive to provide the best for our guests, and it's wonderful to know we hit the mark for you. We look forward to welcoming you back for more special occasions!
   

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4. B

   Bridgette

   VIP

   Baltimore

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   My daughter and I dined here on Christmas Day. We love high end restaurants and we dine for more than the taste of the food, but for the full experience. The Prime Rib at Maryland Live failed us on the experience. I had the lobster imperial and she had a 16oz prime rib, we split a Caesar salad and the truffle Mac and cheese. For drinks, I had the seasonal sangria and my daughter had an old fashion made with tequila. The Caesar salad, table bread & butter, and drinks were good and the service was quick. When our entree’s arrived, I noticed the fat on my daughter’s prime rib looked like it had not been rendered and I asked if her prime rib was cold - she touched it and said yes. My lobster imperial was also cool, yet warmer inside, but my lobster was grossly overcooked and rubbery. But the worst part was my daughter’s prime rib. It was indeed cold and the manager came over to see if she wanted it heated. She asked him to put it in the microwave for one minute. When he returned and gave her the “heated” prime rib, he let us know that he personally put it on the grill (like it was a ribeye) and the prime rib looked atrocious. It was seared like a ribeye and was dry and a terribly ruined great piece of meat. We commented on the fact that it was seared hard and his only question was, “is it warm in the middle?” Huh? He seemed really proud of himself, kinda of like Ben Stiller in Meet the Parents when he arrived with the fake jinksy. Regardless, he offered to give us a complimentary dessert, which we declined. The server came over and saw the catastrophe and said, “awww, he tried.” I’m not sure if these people even understand what the issue was or that we’re paying for this meal and expect quality food and service. In the end, we declined the dessert offer, tipped the server $50 on top of the $263 bill and vowed we’d never return. We will stick with Atlas restaurants. You can never go wrong w/the food & service.
   

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   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded today

   Thanks for visiting us, Bridgette. We're sorry to hear that your Christmas dinner at The Prime Rib Maryland didn't live up to expectations. Your feedback on the lobster imperial and prime rib is valuable and will be shared with our culinary team Also, please allow us to apologize for the awkward interaction you experienced. We strive to provide a warm welcoming atmosphere, and we obviously missed the mark. We're glad you enjoyed our service and drinks, and we hope you'll consider giving us another chance to impress you. Best regards, The Prime Rib Maryland at Live! Casino & Hotel Maryland Management Team
   

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5. E

   Evelyn

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service - the house persons and wait staff was exceptional 👋🏽
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded today

   Hi Evelyn, We're thrilled to hear that you had such a wonderful experience at The Prime Rib Maryland at Live! Casino & Hotel Maryland! It's fantastic to know that our food and service lived up to your expectations and that our bus and wait staff made your visit even more enjoyable. We truly appreciate your kind words and high ratings. We look forward to serving you again soon! Best, The Management Team
   

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6. r

   ron

   Baltimore

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   The wait for the food was at least one hour and the food quality read not worth the wait. Other than that., it was okay just not up to standards or expectations.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 7 days ago

   Hello ron, We're truly sorry to hear about your experience at The Prime Rib Maryland. We pride ourselves on our food quality and we're sorry to hear that we didn't meet your expectations. We understand that waiting can be frustrating and we apologize for the wait time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, Kimberly Hastings Assistant General Manager
   

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7. D

   Dr. Reginald

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I really enjoyed the food; our server was attentive, and the place looks amazing—better than before.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 7 days ago

   Thanks for the feedback, Dr. Reginald! We're thrilled to hear that you enjoyed the food and found our service attentive. It's always our goal to provide an amazing dining experience, and we're glad we met your expectations. We're glad you noticed the improvement over the years too, and we look forward to your next visit!
   

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8. C

   Charee

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our waiter -Stephen was great and made the experience so amazing.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 7 days ago

   Thanks for visiting us, Charee! We're thrilled to hear that you had a wonderful experience at The Prime Rib Maryland at Live! Casino & Hotel Maryland. It's fantastic to know that our team made your visit amazing. We strive to provide the best food and service, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!
   

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9. J

   Jonetta

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an elegant dining experience prior to seeing the Babyface concert.
   

   The Prime Rib Maryland at Live! Casino & Hotel MarylandResponded 7 days ago

   Thanks for visiting us, Jonetta! We're delighted to hear that you had an elegant dining experience at The Prime Rib Maryland prior to the Babyface concert. We strive to create a unique and memorable experience for our guests, and it's great to know we hit the mark for you. We appreciate your high ratings for our food and service. We look forward to welcoming you back soon! Best regards, The Prime Rib Maryland at Live! Casino & Hotel Maryland Management Team
   

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10. C

    Charles

    VIP

    Washington DC

    1 review

    2.0

    1 review

    Dined on December 15, 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 4

    Restaurant in a casino...okay. Steak at a premium Steak house...terrible
    

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