The Prince Bonaparte

Review summary

1. S

   Simon

   London

   8 reviews

   vip
   1.0

   8 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   The pub was pretty quiet last night, but service was terrible. Arrived, were sat and server then promptly disappeared to the back section (which was empty). After about 15 minutes went up ourselves and got some menus. Waiter clearly didn’t want to be there. Eventually managed to order food and drinks and have a drink served. Food is good (although they have really jacked up their prices!). Asked for the bill, waiter acknowledged and then watched him polish and move glasses on and off a tray for about 10 minutes, then clear our table and then ask us if we still wanted our bill? We said we did, and had asked him for it quite a while ago. He clearly didn’t appreciate this, brought the bill and slammed it and the payment machine on the table and walked off…. When he came back I said that what he’d done wasn’t great, he just looked at me - so I asked for the manager. Explained it the manager what had happened and his first reply was ‘oh, I’m sure it wasn’t as bad as that’! When my guest assured him it absolutely was he just said ‘oh sorry’ and went and got the bill again. Such a shame as I live nearby and this used to be a great pub - clearly not anymore. Shan’t be back. There’s the Princess Grace and the Hayden around the corner, will continue spending my money where you are made to feel welcome, not a burden.
   

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2. A

   Anne

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My friends enjoyed their roast lunches and I enjoyed my roast squash and lentils salad. Very nice relaxed ambiance and good table service in the restaurant.
   

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3. MM

   MichelleM

   Miami

   5 reviews

   vip
   5.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and the staff are exceptional as is the ambience!
   

   The Prince BonaparteResponded on November 18, 2024

   Hi Michelle, Thank you for the amazing review, we love to hear feedback like this. I will pass on your kind words to the team. Thanks, Team Bonaparte!
   

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4. L

   Letizia

   London

   2 reviews

   5.0

   2 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I recently dined at this restaurant with a friend, and we had an outstanding experience from start to finish. The food was simply exceptional – we started with the mushroom and duck egg dish and the beet hummus, both of which were bursting with flavor. For the main course, we enjoyed a perfectly cooked ribeye that was tender and full of rich, savory taste. Our server, Marcio, went above and beyond to ensure we had an unforgettable meal, attending to every detail with genuine warmth and attentiveness. His service truly enhanced our dining experience. I’ll definitely be returning and highly recommend this spot for anyone looking to enjoy a fantastic meal in a welcoming atmosphere!
   

   The Prince BonaparteResponded on October 30, 2024

   HI Letizia, Thank you for the amazing review and kind comments on the team and service. I will be sure to pass on your words to the whole team. Thank you! Team Bonaparte!
   

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5. L

   Libby

   London

   16 reviews

   vip
   2.0

   16 reviews

   Dined on September 29, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Sadly we may have hit on a bad day. Service was painful. Very slow and a number of follow up requests for missing items were ignored, drinks were incorrect, one was missing after 30 mins and we had to go to the bar to order again. 30 mins before we realised no one was coming to take our order so we had to get up and find someone to do so. A further 30 mins until we got our food which considering it was mainly roasts was confusing as surely just needed plating up. No mint sauce for roast lamb, tried to charge £13 for a child’s portion of mac n cheese. Food was mediocre, roast potatoes awful which I think many people judge a roast by! Carrots rock hard. Sadly we’ll not be back, the pub itself is nice but staff were indifferent and sadly just not the standard we’re used to in the area.
   

   The Prince BonaparteResponded on October 2, 2024

   Hi Libby, We are sorry to hear of your experience with us as this is not our usual standards by any means and I would like to apologise for this. We do appreciate all kinds of feedback and I will definitely pass these comments on to the teams so we can avoid these poor service steps in the future. We would love to see you again in the future so we can offer you a true Bonaparte experience. Once again, our apologies. Team Bonaparte!
   

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6. D

   David

   London

   1 review

   4.0

   1 review

   Dined on September 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent Sunday lunch. Outstanding quality of beef and lamb roasts. Courteous staff. Pleasant atmosphere of the best of London local pubs.
   

   The Prince BonaparteResponded on September 19, 2024

   Hi David, Thank you for taking the time to leave us a review and some kind feedback. We are delighted to hear that you loved the roasts and we would love to see you again soon. Thanks, Team Bonaparte!
   

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7. S

   Stefan

   New York City

   1 review

   5.0

   1 review

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic staff from the moment we walked in:) The food was well priced with great quality. Will be back for sure
   

   The Prince BonaparteResponded on September 16, 2024

   Hi Stefan, Thank you for the amazing review, we can't wait to welcome you again soon. Team Bonaparte!
   

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8. S

   Sean

   London

   4 reviews

   5.0

   4 reviews

   Dined on August 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Prince Bonaparte is a lovely pub where there is an excellent selection of food which is at a high level. The seating is comfortable and the service is great and friendly.
   

   The Prince BonaparteResponded on August 9, 2024

   Hi Sean, Thank you for leaving such a wonderful review, we look forward to welcoming you again soon! Thanks, Team Bonaparte!
   

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9. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on July 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very nice, well maintained pub with very adequate menu. The food was well prepared and presented but could have been hotter. Classic Sunday Lunch roasts, etc. Would go again.
   

   The Prince BonaparteResponded on July 31, 2024

   Hi, Thank you for the very kinds words regarding your recent visit with us, we would to welcome you again soon. Thanks, Team Bonaparte!
   

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10. OT

    OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on July 27, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Music was too loud but staff were very nice and turned it down. Food was just OK. Fish wasn't crunchy. The potatoes from the Seabass hadn't been cooked enough and the burger or the chicken were quite standard. The place is very nice and for those prices I would have expected better food.
    

    The Prince BonaparteResponded on July 29, 2024

    Hi Sara, Thank you for taking the time to leave us some feedback, I apologise the music was too loud and I am glad to hear that they turned it down for you. Regarding the food, I would like to apologise that our standards were not met and not up to our usual standards by any means. I will be speak ing with the kitchen to understand what happened here. We would love to welcome you back and offer you a better experience in the future. Thanks, Team Bonaparte
    

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