The Princess Royal Pub & Boutique Hotel Notting Hill

Review summary

1. OT

   OpenTable Diner

   Greater Boston1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Servis was poor It was cold Ambience was good Food was average Coctails were terrible
   

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2. S

   Saskia

   London2 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food at Princess Royal is always very good but on this visit there was a problem with our booking and our table which left us feeling a little disappointed by the experience.
   

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3. NM

   NickM VIP

   London13 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and great quality food. A vibrant local pub and restaurant.
   

   The Princess Royal Pub & Boutique Hotel Notting HillResponded on March 2, 2025

   Hi Nick M, Thank you so much for the positive feedback! We would love to see you again soon! Kind regards, Renata - GM
   

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4. T

   T-K

   London1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Potential for a wonderful afternoon; nice decor, wonderful cocktails, easy menu etc. However the experience was compleyely spoilt by staff who unfortunately * Charged for my food twice - only noticed at home when I had time to read the bill in detail without constant interruption, some polite some not so. * As soon as mains finished,we had different staff constantly dropping by to tell us there is a reservation on the table soon. As such perfectly understandable but when where is at least 6 similar tables free next to you and it was quiet - it seemed beyond fake. They also could have offered to move us to the bar after our £160 lunch bill for two where we would have gladly had an other cocktail. Because of rudeness we went elsewhere.
   

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5. X

   Xavier

   London3 reviews

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Really liked the menu with good choice of various dishes including fresh seafood. The food was very good but the service not the best, probably overwhelmed because of Valentine's day. We had to ask several times for the sauce accompanying the meat and for drinks. The service might be better when the restaurant is less busy. Otherwise a pretty safe pick for a good dinner out
   

   The Princess Royal Pub & Boutique Hotel Notting HillResponded on February 18, 2025

   Dear Xavier, Thank you for your feedback! We're glad you enjoyed our menu and the quality of the food. We sincerely apologize if the service fell short during such a busy evening—we truly appreciate your patience. We always strive to provide the best experience, and we'll take your comments on board to improve. We’d love to welcome you back on a quieter evening to ensure everything is just right. The management team
   

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6. K

   Kate VIP

   London5 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful Valentine‘s Dinner last night with my sister 🌹 We were very well taken care off by the Team and the food was delicious.
   

   The Princess Royal Pub & Boutique Hotel Notting HillResponded on February 18, 2025

   Dear Kate We sincerely appreciate your valuable feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience. At The Princess Royal ,we're committed to provide an exceptional service. We hope to see you very soon. The management team
   

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7. S

   Seda

   San Francisco4 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This my 2nd time . And the service and the goods are great
   

   The Princess Royal Pub & Boutique Hotel Notting HillResponded on February 28, 2025

   Hi Seda, Thank you so much for the positive feedback! We would love to see you again soon! Kind regards, Renata - GM
   

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8. C

   Chara

   London1 review

   4.0

   Dined on February 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   very nice plave to come for breakfast. It was super quiet and enjoyed both the food and the service. would like to come back again.
   

   The Princess Royal Pub & Boutique Hotel Notting HillResponded on February 12, 2025

   Dear Chara We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience. At The Princess Royal , we believe that our customers deserve nothing but the best, and we're committed to delivering just that. We hope to see you very soon. The management team
   

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9. E

   Evie

   Birmingham1 review

   2.0

   Dined on February 2, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Very nice pub and very good and quick service but for £22 I would’ve expected a nicer roast. All of the doors was pretty flavourless and the chicken was so dry for both myself and my friend
   

   The Princess Royal Pub & Boutique Hotel Notting HillResponded on February 3, 2025

   Dear Evie Thank you for providing your feedback. We're delighted you appreciated the pub and the service, but we're sorry to hear the roast didn't match your standards. We take great pleasure in our meals, so it's disheartening to learn that the flavours and texture didn't meet our expectations. Your feedback will be shared with our kitchen team, as we are constantly seeking to improve. We take your criticism very seriously and would appreciate being notified of this scenario on the day so that we can address it, as we will gladly replace the dish. We hope you can give us another opportunity to fix and actually create an exceptional culinary experience. Warm regards Tulio
   

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10. B

    Benedetta

    London1 review

    2.0

    Dined on February 2, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 5

    The place is absolutely gorgeous, food was very nice too. We were asked to leave ("we have another reservation, you're time is up") after one hour and four minutes. Absolutely shocking and disappointing. We paid quickly and were getting ready to leave and yet another member of staff comes and tells us we should leave. No manners at all. I was really looking forward to visit The Princess Royal and instead felt embarrassed for having suggested the place to my friend.
    

    The Princess Royal Pub & Boutique Hotel Notting HillResponded on February 3, 2025

    Dear Benedetta Thank you for sharing your feedback. We’re delighted you enjoyed the ambiance and food at The Princess Royal, but we’re truly sorry that your experience was impacted by feeling rushed. That is never how we want our guests to feel. While we do have allocated dining times during busy periods, this should always be communicated with warmth and professionalism. We regret that this wasn’t your experience, and we will be addressing it with our team to ensure better guest interactions in the future. We appreciate your visit and your honest feedback, and we truly hope to welcome you back for a more enjoyable experience. Please don’t hesitate to reach out to me if you’d like to discuss this further Warm regards Tulio Galindo General Manager
    

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