The Pump House

The Pump House reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Katie

   Charlotte12 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server Shayne was awesome! Very knowledgeable of the food and had a great memory. The only thing missing was music, I saw the speaker outside so some nice upbeat music would had been nice to drown out the hwy noise outside.
   

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2. M

   Mary

   Charlotte1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   My husband ordered a drink when we ordered our food. The server did not come back.to the table until we were halfway done with our meal. We told him we never got the drink. Water glasses were never refilled. My husband ordered the NY strip. Said he had better steaks for less money. It was our first visit there. Don't feel like we will be going back.
   

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3. F

   Frances

   Charleston5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic Service! Awesome Brunch! Outstanding Views!
   

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4. M

   Michael

   Charlotte1 review

   3.0

   Dined on May 17, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The dining experience is very straightforward. You walk in, direct yourself from the elevator into the main dining area, and wait to be seated. The menu options are indeed unique full of options, and the staff are incredibly attentive to making sure that you are taken care of. The view outside is average depending on where you sit, so understand that it may not always be a great view on where you decide to be. Overall, the dining experience was great and the environment was engaging, so give it a shot!
   

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5. A

   Angela VIP

   Charlotte4 reviews

   5.0

   Dined on May 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing! Tristan was such a wonderful server - the best!
   

   The Pump HouseResponded 3 days ago

   Thank you so much for the kind words! We're thrilled to hear everything was amazing and that Tristan made such a great impression, she truly is one of the best. We'll be sure to pass along your compliments, and we can’t wait to welcome you back again soon!
   

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6. T

   Teresa

   Atlanta6 reviews

   5.0

   Dined on May 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Pump House was a pleasant surprise. After a long day at Quail Hollow, the unique, upscale restaurant offered a wonderful selection, superb service, & an awesome view
   

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   The Pump HouseResponded 3 days ago

   Thank you for the wonderful review! We're so glad you discovered us after your day at Quail Hollow. Emma will be thrilled to hear your kind words, she’s truly a star. We're happy you enjoyed the menu, service, and that beautiful view. We hope to welcome you back again soon for another great experience!
   

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7. L

   Lee

   Charlotte11 reviews

   5.0

   Dined on May 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Johnny was great and Zoe was her always accommodating self , grest evening!
   

   The Pump HouseResponded 3 days ago

   Thank you for the kind words! We're so glad you had a great evening. Johnny and Zoe will be thrilled to hear they helped make your experience special—they’re both fantastic. We look forward to welcoming you back again soon! Best Wishes, Pump House Management
   

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8. D

   Douglas

   Charlotte20 reviews

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The service, Travis our waiter, was excellent. The food was average. Probably not a good example of their menu. It was a prix fixe meal which equated to banquet food. Great cornbread.
   

   The Pump HouseResponded 3 days ago

   Thank you for sharing your experience with us. We're so glad to hear Travis provided excellent service, he’ll really appreciate the shoutout! We're sorry to hear the prix fixe meal didn’t fully showcase what our menu has to offer. Your feedback is truly valuable, and we hope you'll visit us again. We’re glad the cornbread was a hit! Best wishes, Pump House Management
   

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9. w

   wayne

   Charlotte2 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service. Server was very friendly and attentive without hovering. Food excellent as always.
   

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10. A

    Anne

    Unspecified1 review

    5.0

    Dined on May 11, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We had a lovely time at the Mother’s Day brunch. Wonderful service and an adventurous menu.
    

    The Pump HouseResponded 3 days ago

    Thank you so much for celebrating Mother’s Day with us! We’re thrilled to hear you enjoyed the service and our special brunch menu. It was a joy to host you, and we hope to welcome you back again soon for another memorable meal! Best wishes, Pump House Management
    

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