The Queens Head

The Queens Head reviews from people who’ve dined at this restaurant. Based on recent rating.

1. C

   Clare

   New York City2 reviews

   4.0

   Dined on January 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Lovely food but rather expensive. Very quiet. Barman is delightful.
   

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2. A

   Anthony

   Leicestershire1 review

   2.0

   Dined on January 8, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Sadly very disappinted with our meal. Underwhelming food both in appearance and taste as well as being very overpriced for what it was. For example my wife ordered game sausages but these arrived as Bratwurst sausages which were disappointing. Value was also an issue eg £13 for 3 prawns. The main positive was the ambience which was lively…mainly due to it being happy hour. It was also nice to be able to bring our dog with us. We love to support local and hope that this was just a bad night.
   

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3. C

   Clare

   New York City2 reviews

   2.0

   Dined on December 1, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We’ve had Sunday lunch with you before and it was lovely. However this Sunday the food and service was not so good. We came early evening and were guessing the food was coming to an end. Disappointing
   

   The Queens HeadResponded on December 8, 2024

   Thank you for your feedback. We're glad to hear that you've enjoyed our Sunday lunches in the past and we also believe that you have dined with us for our menu on other occassions. We're truly sorry to learn that your recent experience didn't meet your expectations. As you are aware, we are a new establishment and we strive to provide consistent quality in both our food and service. It's disappointing to hear that we fell short this time. Your comments will be shared with our charismatic and enthusiastic team to ensure we improve in the future. We hope you'll give us another chance to deliver a better experience. Best wishes from the Queens in Saddington.
   

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4. V

   Viola

   London1 review

   4.0

   Dined on November 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Went for the first time with hubby for lunch as just in the area. I had the game burger and chips. Loved the strong flavour of the burger and homemade chips. Hubby had the fish which he also liked and for dessert we shared a sticky toffee pudding. Liked that the pub had different levels, felt more like a restaurant than pub. Will be back when in the area again.
   

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5. K

   Kamlesh

   Leicestershire1 review

   5.0

   Dined on October 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   New team, but very professional and friendly staff, from owners to all the support staff. Lovely atmosphere.
   

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6. S

   Stewart

   Leicestershire1 review

   2.0

   Dined on October 26, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We wanted to support the re-opening of the pub and given the social media comments were hoping for a warm and vibrant atmosphere. Sadly we were disappointed with the lack of greetings and absence of customers. I’m afraid it felt as if the new managers did not have an understanding of what running a pub/restaurant is all about. True, there was a fabulous girl singing in the bar and there were some spectacular but completely unnecessary balloon arches but otherwise it was shocking. The waiting staff were very inexperienced and this showed in the taking of orders and the delivery of food. Our concern started with the lack of customers, with every single dining table being empty at 2pm only to be followed by being told there was only one type of red wine, which was a very average Cabernet Sauvignon. The food menu was disappointing with pre-opening advertising suggesting a Viking themed twist which was pretty much non-existent. We ended up ordering fish and chips and a flatbread with hummus and truffle fries. The fish was a poorly fried frozen battered fish and the chips were too large to be even called chunky. It was served on a wooden platter with no lining paper which personally I don’t feel is very hygienic. In fairness the serving of mushy peas was nice and the homemade tartare sauce good. Then again disappointed to be given condiments in sachets. The humus was bland and the truffle fries were again oversized and sadly lacking in truffle flavour. The desert menu is equally disappointing leading off with a standard selection of children’s desserts followed by a list of adult ones all priced at £10 each. Needless to say we did not try any of these. The chef was wondering around and was the most friendly member of staff however it is quite off putting seeing him wearing dirty chefs whites and sweating profusely. I genuinely hope these are all teething problems that can be resolved because the Queens Head is a nice venue in a great location.
   

   The Queens HeadResponded on October 29, 2024

   Thank you for taking the time to share your feedback, especially during our grand opening, which was exceptionally busy having just moved in. We truly appreciate your support and feedback, as it helps us improve. We are glad to hear that you enjoyed the live music; however, we are sorry to learn that the overall experience did not meet your expectations. Our staff were jovial and preparing for a busy day, hence the decorations but it seems that this energy did not translate into the warm atmosphere we strive to create. We are in the process of settling in and fine-tuning our offerings. Our opening menu will change inline with the stories of the Vikings travelling and they will change on a cycle, whether it be al a carte or indeed international street food. Thank you.
   

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