The Reef

Review summary

1. L

   Lilly

   Washington DC

   1 review

   vip
   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   everyone here acted like it was a college bar - Toilet paper all over the ground and WET! Service took forever (no fault of the waiters, it seems like no one was allowed to take notes) and everyone here acted like this was their college bar back home! Extremely loud, not good for a date night, and children running amuck (as someone who LOVED KIDS). Would not return!
   

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2. K

   Kimberly

   Rhode Island

   1 review

   3.0

   1 review

   Dined on November 6, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The food was alright on my part. I ordered something I would never eat so I wasn't use to it but it was good. It was very slow and I expected it to be a little busier, we walked up and thought they were closed cause it was so quiet and no one was there.
   

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3. OT

   OpenTable Diner

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Place was barren but they sat us in a place with no view far back. Made no sense. Drinks were amazing and gorgeous. Eat in the bar because the bar looked really nice. Chowder was good. Price high for a lunch menu and we went there to have dinner. Music was not a good vibe. Mix of random current pop that do not suit a nice restaurant. Loud so had to ask to have it lowered or be moved. Would not go back. Waitress and bartender did well - like excellent. Food and menu - don’t get veggie burger or fish and chips. Meh on the calamari.
   

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4. G

   Greg

   Greater Boston

   15 reviews

   3.0

   15 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   It wasn’t a very busy night but the service could have been better. Not great but not bad either. Food was tasty but a bit overpriced.
   

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5. M

   Michael

   Greater Boston

   11 reviews

   vip
   4.0

   11 reviews

   Dined on November 1, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   I’m a local , attend the Reef often for brunch and dinner in all seasons throughout the year . Mostly we enjoy it - last night was a little off . Ambience was off - bright lights / all table party’s crammed next to each other even though there were open tables throughout the restaurant . The food was off / first was told no lobster tails / then told they found some - found some ? And they were dark in color and not great . The statler chicken was good and always a tasty staple - but sweet potatoes were cold not cooked all the way . I thought our waitress was very good even though our coffee was forgotten . I don’t usually mind paying a price if it’s worth it last night was not a great night at the Reef .
   

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6. S

   Susan

   New York City

   1 review

   3.0

   1 review

   Dined on October 18, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Food was not very good. Wine prices were fair. Service was good.
   

   The ReefResponded on October 23, 2024

   Thank you for your feedback, Susan. While we're glad to hear you enjoyed the service and found our wine prices fair, we're disappointed the food didn't meet your expectations. At The Reef, we strive to provide a well-rounded dining experience, and we appreciate your input as we continue to refine our offerings. We hope you’ll give us another try in the future.
   

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7. L

   Linda

   Milwaukee

   15 reviews

   vip
   3.0

   15 reviews

   Dined on October 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The ambiance was not very pleasant. The music was too loud and inappropriate. The food was ordinary as was the service.
   

   The ReefResponded on October 23, 2024

   Thank you for your feedback, Linda. It’s unusual for us to hear this, as the live music at The Reef is often one of the highlights our guests rave about. We strive to create a vibrant yet comfortable ambiance, so we’ll take your comments to heart to ensure we’re meeting that standard. We hope you’ll consider visiting us again for a more enjoyable experience across the board.
   

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8. I

   Iris

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is excellent and the portions are big. The waitresses were very attentive, they came often to check on us and refill our drinks
   

   The ReefResponded on October 16, 2024

   Thank you, Iris, for your glowing 5-star review! We're delighted to hear you enjoyed the excellent food and generous portions. It's also wonderful to know that our attentive waitstaff helped make your experience memorable with their care and frequent check-ins. We look forward to welcoming you back to The Reef soon!
   

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9. S

   Sheri

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined on October 13, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   The food was not what I expected at all. I ordered a shrimp scampi pasta dish and the cooks put vinegar in it so it was terribly sour. I picked out the shrimp and left the rest. Very disappointed.
   

   The ReefResponded on October 23, 2024

   Thank you for your feedback, Sheri. We're delighted to hear that your waiter took excellent care of you – we truly appreciate your kind words about the service, especially knowing how much effort we put into ensuring every guest feels valued. Regarding the shrimp scampi, we most certainly do not put vinegar in the dish! One of the key ingredients is lemon juice, which may explain the tartness you experienced. We’ll be sure to review this with our kitchen team to ensure the balance is just right moving forward. We hope you'll give us another opportunity to provide a meal that matches the outstanding service you received with us here at The Reef.
   

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10. C

    Cathy

    Greater Boston

    22 reviews

    3.0

    22 reviews

    Dined on October 13, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    This was only our 2nd visit. My husband and I ordered the same meal. It took awhile for our meals to arrive and mine was cold. My husband said his was warm but not hot. The waiter returned halfway through our meals and informed him of the situation. He apologized and said he would inform the kitchen. Very disappointed that the manager never came by. We also wanted to try the special pumpkin dessert but no longer available. Our waiter said he removed it from our bill. Really?! It should have been removed if we never received it. Don’t think we’ll be returning anytime soon.
    

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