THE RIM - Fort Worth

Review summary

1. B

   Britt

   Las Vegas

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Obviously had staff shortages but two hours for a hamburger and a Rueben Sandwich?? Come on!! Might try them again one day but it’s outside our normal travel corridor for restaurants. GREAT FOOD…value??? Four drinks, food and dessert $100 bucks - Mmm…me thinks it’s a bit high!!
   

   Is this helpful?

2. e

   ellen

   New York City

   27 reviews

   2.0

   27 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Totally understaffed! We sat at the outside bar - bartender was attentive, but took over 40 minutes to get food. Came out cold and unappetizing, but we were so hungry. Unfortunate that they were understaffed, but they would have been better off to turn people away! We will NOT go back and hearing others complain around us - I don’t think they will either!
   

   Is this helpful?

3. L

   LaTasha

   Dallas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I've been to this location several times with large and small groups and tonight was shocking as it took nearly an hour for us to get our food. May have been due to short staffing, but I was even more shocked that a manager not once came over to check in or on us or any other the other patrons who sat waiting for orders to come out
   

   Is this helpful?

4. Q

   Quantrell

   San Antonio

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice people service was great definitely will return
   

   Is this helpful?

5. A

   Austin

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Went for Valentine’s Day. Previously have been and loved the food and service. However, management failed everyone. They overbooked the entire evening. With reservations you still had over a 30 minute wait to be seated. Appetizers took about 45 minutes before we received. Had to ask for drinks that came with the special and didn’t get them until after the meal. Meal took along time and the red fish was good but the tenderloin was over cooked and mediocre at best. The dessert again took a long time to be brought to the table. Everyone around us was laughing and making jokes about how poor the experience was. I recognize that it is a busy evening but overall extremely disappointing and won’t be returning.
   

   Is this helpful?

6. J

   Judy

   VIP

   Austin

   9 reviews

   2.0

   9 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Didn’t get seated until 30 minutes after the reservation, took half an hour to get chips, food took another hour. Do not recommend
   

   Is this helpful?

7. C

   Christian

   Dallas

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had valentines evening reservations set up for 8 o’clock for 2 checked in at 7:55 got seated at 8:30… great food nice atmosphere.. tables around us ordered after us and got served before us.. I guess the kitchen got backed up? manager comped several drinks! Will return very nice staff
   

   Is this helpful?

8. Y

   Yolanda

   Las Vegas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   With reservations our wait was well over45 minutes to be seated. When asked about why the wait was so long, we was told that the reservation time didn't matter. They were seating people in the order that they checked in. Totally unacceptable being that we had reservations and were there on time. This made us uneasy and we had to rush our dinner being that we had other plans right after dinner.
   

   Is this helpful?

9. K

   Kathryn

   Austin

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had wonderful service from our waiter, Cameron. The food was incredible. The atmosphere was loud (busy) but not interfering or overshadowing table conversation. Overall 5 star experience.
   

   Is this helpful?

10. T

    Taylor

    Dallas

    1 review

    4.0

    1 review

    Dined 1 day ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    Great food as always. We arrived 15 minutes early and were seated 35 min later. Kind of Disappointing. Got our food an hour and half after our reservation. It tasted very good, but having a reservation but still having to wait and taking forever to get our food was disappointing.
    

    Is this helpful?