The Snowmass Kitchen - Starwood

The Snowmass Kitchen - Starwood reviews from people who’ve dined at this restaurant. Based on recent rating.

1. JS

   JenniferS

   Coastal Georgia1 review

   5.0

   Dined on February 11, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Only upset when the bill came and our glass of wine was 21$ each. It had been brought out to try and the price was not mentioned. Next time I’ll ask
   

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2. MT

   MikesTable

   Atlanta5 reviews

   2.0

   Dined on February 8, 2020

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   While the staff tried really hard to make us happy, they were stymied by horribly poor management an training. The menu changed from the time I made the original reservation the excuse being "the food truck didn't make it". It took 15 minutes for the staff to find wine glasses suitable to the wine we ordered and, even then, they were not the correct style. The food was okay, except for my trout, which was over-cooked (likely as a result of it sitting under a heat lamp while we finished the appetizers). If this Westin is a franchised operation, I would revoke the franchise! I have had many Starwood experiences and this was not up to the brand's reputation. The on;y real positive was the attitude of the wait staff, which was extremely upbeat, friendly and helpful.
   

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3. OT

   OpenTable Diner

   Dallas1 review

   1.0

   Dined on January 4, 2020

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   If you think you are going to get the dinner menu you see on this app think again. When I mentioned this to the waitress it looked like she went to talk to someone, came back and told me it was their ‘short menu,’ and that it’s very similar to online. The only thing similar was a Caesar salad. I told them it’s nothing like what I saw. They forgot my daughters lemonade and when it finally arrived it was just water with lemon and melted ice and they charged me $5 and said it was a soda ($5??, I don’t usually mind if the kids like it.) They messed up my order and I was just done. Very frustrating experience, and I never write reviews. I’ll give them something, they took a whole 15% off the bill which was $4.95. Thanks for paying for the ‘soda’ lemon water. Will not be going back.
   

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4. OT

   OpenTable Diner VIP

   Jacksonville5 reviews

   1.0

   Dined on December 30, 2019

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Kitchen was slow getting food out. Restaurant was understaffed and our waitress was poorly trained. Forgot my entree order entirely. Cheese pizza was like a microwave product. We just asked for check and cut our losses.
   

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5. T

   Tommy

   San Antonio4 reviews

   3.0

   Dined on August 1, 2019

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   When we arrived the restaurant was reserved for a special dinner for folks with a name badges. They took us up stairs to the noisy bar are where eventually the attendees came to drink and talk business. Ugh
   

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6. FH

   FabianaH VIP

   Denver5 reviews

   1.0

   Dined on February 20, 2019

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sorry for the bad review, but the experience was awful. Terrible food and service. 😞
   

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7. DC

   DanaC

   Denver9 reviews

   1.0

   Dined on February 19, 2019

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was not good at all-especially the halibut. It didn’t taste fresh. When I complained to the waitstaff rather than offer me an alternative they said they could bring me another halibut dish. They seemed clueless that my complaint concerned the freshness of the fish. Also they were severely understaffed and we had to wait for our table even though there were severa empty tables. Overall a disappointing experience.
   

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8. OT

   OpenTable Diner

   Los Angeles5 reviews

   2.0

   Dined on February 18, 2019

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Very nice gracious server. Abrupt and rude manager. Empty restaurant when every other restaurant in town is packed.
   

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9. ME

   MichaelE VIP

   Atlanta4 reviews

   2.0

   Dined on February 17, 2019

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Bland overcooked overpriced not very fresh food and slow service. Like Chef Boyardee and Waffle House had a baby.
   

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10. LJ

    LJSD VIP

    San Diego152 reviews

    2.0

    Dined on January 1, 2019

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 2

    I made the rez a few weeks ago for NYEve and did not notice or maybe the menu was not up re: the 175 prix fix menu . . but I had no idea - we show up for our rez with 2 kids and were informed of the 175 prix fix and kids menu only for 10 and under. We had no real option except to leave without other dining options available on NY Eve. The restaurant called earlier in the day - and SHOULD have informed us of this ridiculously priced prix fix menu - and we would have cancelled. They did allow our kids to order off the kid menu fortunately. 1. 175 per person for an 8 course (tiny course) is ridiculous. It supposedly included a champagne toast but I paid $22 for a glass of champagne so I was charged for this. 2. Food was good so I"m not complaining about that but it was extremely over priced. 3. I think we were seated in an overflow location near the bar - very bright; no music; very cold not a good atmosphere at all. 4. The dining took a LONG LONG time - we had 2 kids with us -they should have expedited everything. We missed the fireworks at 10 pm (we had an 8:15 rez). 5. Our waiter was fine but too many people bustling about taking our plates if not finished - they were not organized at all - it was a very uncomfortable and as I sold my daughter "interesting" evening . . . and we spent over $600 for our food/drinks/tip (of course I left a good tip - it was not the waiter's fault). I felt quite fleeced . . .should have left but again we had no dining options at this point on NYEve so we were kind of stuck.
    

    1 person found this helpful