The Soak

Review summary

1. J

   Jennifer

   London

   13 reviews

   4.0

   13 reviews

   Dined on January 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Divine as usual. Always a lovely experience. My birthday is end of March, would I get a free cocktail….
   

   • 

   Is this helpful?

2. C

   Cecilia

   London

   1 review

   5.0

   1 review

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant and all the staff were polite,happy,very attentive and friendly. Thank you for decorating and giving us an amazing table booth , for our daughter’s birthday. My daughter and all the family were so happy and relaxed. We will definitely be coming back soon .Thank you so much
   

   The SoakResponded 7 days ago

   Dear Cecilia, Thank you so much for your kind words! We're absolutely delighted to hear that you and your family had a wonderful experience celebrating your daughter’s birthday with us. It’s fantastic to know that our team made you feel welcome and that the special touches, like the decorated booth, helped make the day even more memorable. We can't wait to welcome you all back soon for another great experience. Thank you again for choosing us to celebrate such a special occasion. many thanks, Karen L. - F&B Manager
   

   Is this helpful?

3. G

   Gill

   London

   4 reviews

   4.0

   4 reviews

   Dined on January 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We picked a selection from the Ping Pong menu to share, the food and ambience were excellent.
   

   Is this helpful?

4. G

   Gordon

   London

   26 reviews

   4.0

   26 reviews

   Dined on December 19, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely place! We had good food and good service from lovely staff. It’s very noisy though so not for those wanting a peaceful meal but we will definitely be back!
   

   Is this helpful?

5. T

   Tari

   London

   4 reviews

   5.0

   4 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff, food and ambience were all amazing. It was a perfect choice for a Christmas get together with the girls.
   

   Is this helpful?

6. J

   Jo

   London

   8 reviews

   4.0

   8 reviews

   Dined on November 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   General pub fayre like burgers and half a chicken with a small taps/dim sum type offering. Everything was done well but wasn't "special", hence the not outstanding. Convenient location, attentive staff.
   

   Is this helpful?

7. K

   Karen

   London

   14 reviews

   5.0

   14 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great place to meet in Victoria! So convenient for the station.
   

   The SoakResponded on November 22, 2024

   Dear Karen, Thank you very much for your fantastic 5star review! It's a truly pleasure to know you enjoyed your time with us and we look forward to welcoming you back soon. many thanks, Karen L
   

   Is this helpful?

8. z

   zara

   London

   3 reviews

   5.0

   3 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great, however my friend ordered an expresso. The amount just about came up to the bottom of the handle. Not worth the price
   

   The SoakResponded on October 30, 2024

   Dear Zara, First of all, thanks for taking the time to review your recent visit with us!  I am pleased overall you enjoyed your time with us and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Karen L.
   

   Is this helpful?

9. H

   Hanesh

   London

   19 reviews

   2.0

   19 reviews

   Dined on October 24, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Waiter was trying and would need to be prompted for specific utensils appropriate for the meals ordered and where honey was missing from the pot of ginger and honey tea. His saving grace was that he was honest and alert to bring our mobile phone to us outside when I mistakenly left it at the dining table. Although the opulent restaurant is established at a convenient location in Central London, it is sadly surrounded by construction, beggars and poor lighting. Meals were not genuinely tasty or could be justified as authentic ingredients and high international standards. Generally found the meals were overpriced, Drinks were good
   

   The SoakResponded on October 30, 2024

   Dear Hanesh, Thank you for taking the time to share your detailed feedback with us! I am pleased to hear that you enjoyed our drink offerings and appreciated the attentiveness of my team, especially in ensuring your lost item was safely returned. I am sorry for the oversights regarding utensil provision and missing ingredients, as well as any disruptions caused by the surrounding area’s external conditions. Your comments on the flavours and value of our dishes are also invaluable, and we will be discussing them with our culinary team to ensure we meet the highest standards of quality and authenticity in every dish. Your input helps us improve, and we hope to have the opportunity to provide you with an enhanced dining experience on your next visit. many thanks, Karen L.
   

   Is this helpful?

10. C

    Carol

    Surrey

    8 reviews

    5.0

    8 reviews

    Dined on October 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    First time at Soak, we were very impressed. The service was great, food lovely and the restaurant was bright, airy and beautifully decorated. Overall we had a great lunch.
    

    The SoakResponded on October 17, 2024

    Dear Carol, Thank you very much for your fantastic 5star review! It's a truly pleasure to know you had a beautiful experience with us and we hope to see you again soon. many thanks, Karen L.
    

    Is this helpful?