The Swan

The Swan reviews from people who’ve dined at this restaurant. Based on recent rating.

1. R

   Rachel

   Durham/County Durham1 review

   1.0

   Dined on March 30, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Dont even bother booking here - the whole place was shuttered up and closed for business, despite letting us make the booking online. Complete waste of time
   

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2. C

   Chris

   Newcastle1 review

   1.0

   Dined on March 30, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Booked 1 weekago for 6 people for mothers day, email confirmation the day before confirming we are attending,turn up on mothers day for the pub to be closed,no notice no information nothing.
   

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3. D

   Dianr

   Durham/County Durham1 review

   1.0

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had booked on open table but when we arrived it was closed. We waited for a while but nothing! No note on the door to explain why they were closed and when we tried to ring no responses. Went into the bar to be told it was closed due to an electrical fault. They should have contacted us as our phone number was available when we booked!!
   

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4. J

   Jacqueline

   Durham/County Durham1 review

   5.0

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Gorgeous carvery. Lovely tender Beef and Turkey. All the veg was cooked to my liking. Could not fault the food. Will be back!
   

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5. L

   Louise

   Durham/County Durham4 reviews

   5.0

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible morning! Breakfast with singer, Tom! Pancakes 10/10 as always and my fruit cocktail (not on the menu, but I'm on a diet!!) was beautiful. Always attentive and able to adapt to the customers' needs.
   

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6. E

   Elly

   Durham/County Durham1 review

   3.0

   Dined on October 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   Really nice helpful staff food tasted nice apart from the broccoli and other veg at the end of the carvery were stone cold. Be nice to have some table cloths on the table though
   

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7. L

   Louise

   Durham/County Durham4 reviews

   5.0

   Dined on September 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I've visited this establishment a number of times for personal engagements and for work purposes since Ian and Gemma opened up in June. As a support worker for people with complex needs and learning difficulties, I'm always looking for places to take the people I support, for food and drinks. It's important to take them places that are fully inclusive and will go above and beyond for their customers. This is the place. Nothing is too much, so much as to even consider purchasing certain furniture to accommodate the person I was supporting, on his next visit. I'll continue to bring the people I support here, they enjoy the atmosphere, the friendly staff, and their every need met. Well done guys!!
   

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8. OT

   OpenTable Diner

   Durham/County Durham1 review

   3.0

   Dined on June 29, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Only thing I could say needs improving is sauces and mayo being available to customers not just brought out in a little pot so condiments on the table. Food was good and I am sure will get better as the business progresses. Maybe sauce on the burgers as where a bit dry and when asked for mayo was offered garlic mayo
   

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9. OT

   OpenTable Diner

   Durham/County Durham4 reviews

   5.0

   Dined on June 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful as always. Very attentive management team and brilliant service from staff as expected.
   

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10. OT

    OpenTable Diner

    Durham/County Durham4 reviews

    5.0

    Dined on June 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We've been in several times since the Swan reopened. We've been very impressed each time, and as the weeks are going on and the creases are ironed out, Ian, Gemma, and the rest of the team are nailing it. The food is delicious, and the customer service is incredible. Well done guys on running a great family pub!
    

    The SwanResponded on June 30, 2024

    Thank you for your review this means a lot to us to receive feedback like this and glad you keep returning.
    

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