The Vault Steakhouse

Review summary

1. R

   Renee

   VIP

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Worst steak I’ve ever had. Was cooked to requested medium rare but was sooooo tough and it was a ribeye! The server didn’t even ask if there was an issue when he cleared our plates and saw a 16 ounce steak still there.
   

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2. J

   John

   Los Angeles

   79 reviews

   2.0

   79 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service at this restaurant was abysmal. We ordered drinks and received them 45 minutes later and only after asking another waitress (apparently our waitress left for the night and didn't tell anyone). The food was poorly presented and cold. I sent back my salmon as it was barely room temperature.
   

   The Vault SteakhouseResponded 4 days ago

   Good day John, We are so sorry that we fell short on your visit and we definitely recognize that. We will address this with the team and thank you for your feedback. All our best, The Vault
   

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3. M

   Monique

   San Diego

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting this restaurant and it was the perfect place for our anniversary dinner. The service was great, food was delicious and the drinks were the best part. Looking forward to visiting again!
   

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   The Vault SteakhouseResponded 7 days ago

   Hi Monique! Thank you so much for the positive feedback! And we will share this with your server! Come visit us again soon!
   

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4. OT

   OpenTable Diner

   Dallas

   4 reviews

   1.0

   4 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Celebrated NYE at the Vault. It was $185 prefix menu with an option to upgrade to a steak. We were told they sold out of steak after we ordered it and ordered wine to go with it. The food either had no flavor and/or was cold. The lobster bisque was water downed. The sea scallops had no flavor and the sauce was watered down with no flavor. The service wasn’t that great and should be trained for a higher end steak restaurant. The meal and atmosphere wasn’t valued at $185.
   

   The Vault SteakhouseResponded on January 3, 2025

   Hi Neighbor! We're truly sorry to hear about your experience at The Vault Steakhouse. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We apologize about your experience and your comments are valuable to us and will be shared with our team for improvements. We hope you'll give us another chance to show you the high-quality dining experience we're known for.
   

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5. K

   Katie

   Seattle

   3 reviews

   4.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   We had dinner here on New Years Eve and enjoyed the pre fixe menu. The yellow fin tuna was outstanding as was seafood platter and steak. The lobster bisque was flavorless however and the baked Alaska was meh. We were also very disappointed in the service level. Our server was inexperienced and it showed. The ancillary wait staff made up for it though. The vibe felt impersonal and as though the wait staff was pained to be there. The exception was management and Johnnie. Johnnie was the warm part we expected from a high end dinner.
   

   The Vault SteakhouseResponded on January 3, 2025

   Hi Katie, We are really disappointed to hear about your experience and very sorry about it. We really want to make it right. Please feel free to reach out anytime should you be in the area again and want to give us an opportunity. All our best, The Vault
   

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6. N

   Niesha

   San Francisco

   1 review

   2.0

   1 review

   Dined on December 29, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   I requested med well stake and received my stake well done. The noise was also very loud.
   

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7. A

   Alison

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambiance, the service, the drinks, the food…. Everything was amazing !!!! Will definitely be back
   

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   The Vault SteakhouseResponded on December 27, 2024

   Thank you Alison! We are so happy to hear about your experience!
   

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8. A

   Annjeannette

   Philadelphia

   1 review

   3.0

   1 review

   Dined on December 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   It was nice but I thought I would be more wow by the food. The drinks were the best part of the night 100%
   

   The Vault SteakhouseResponded on December 27, 2024

   Thank you for the feedback Annjeanette, We will share this with the team and will work to improve on the overall experience. Happy holidays!
   

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9. I

   Ivan

   San Francisco

   1 review

   2.0

   1 review

   Dined on December 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   How does a steak house have a pre-fix menu on Christmas and not offer steak as a main course choice. It was a $27 dollar up charge to make steak a choice. Your creamed spinach was HORRIBLE. Bluefin tuna cornet all you tasted was the sweet ice cream cone. The pave tots were a joke they were cold and tasted like plain boiled potatoe. Chocolate mouse was probably made three weeks in advance and the bottom cake part was like the bottom of my black dress shoes stiff. The steak was flavorful and cooked to perfection. The Ceasar salad was one of the best I’ve ever had. Baked Alaskan was great but then again my 9 year old daughter can make that with her eyes closed. I don’t mind paying for a good meal but it all better be on point.
   

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10. R

    Ryan

    Greater Boston

    4 reviews

    5.0

    4 reviews

    Dined on December 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was an excellent choice for a Xmas eve dinner. The meal from tuna to the chocolate mousse was perfect and reminded me of Christmas’s past
    

    The Vault SteakhouseResponded on December 31, 2024

    Thank you for the glowing review Ryan! We are so happy to hear about your experience! Happy New Year!
    

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