Tía Carmen - Phoenix

Review summary

1. R

   Rob

   Phoenix

   26 reviews

   vip
   4.0

   26 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We have been going to JW Marriott for Thanksgiving for over 20 years now. Great food and service. This year was abit different combining both Tia with the other Restaurant. Seemed spread out to much being outside and felt like a festival vs. being inside cozy environment as in past. We will be back next year but hopefully goes back to original inside mostly stations
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Rob, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for your continued business and for the generous remarks about our attentive service and delicious food. We are grateful for your continued patronage and are glad you celebrated Thanksgiving with us again; we look forward to seeing you each time you wish to make more memories with us. Atentamente, Maritza Portillo General Manager
   

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2. J

   JERRY

   Phoenix

   71 reviews

   vip
   2.0

   71 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Worst holiday buffet ever. Cold food, incompetent staff, excessive gratuity for bringing us two cans of soda!
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Jerry, Please accept our apologies as well as every assurance we will be working to address the concerns outlined in your review. Typically, our servers do a terrific job responding to our guest's needs; therefore, we will address these comments with our team so we can serve you better going forward. Moreover, providing delicious, high-quality meals is at the heart of what we strive for; therefore, we apologize for not meeting your expectations. We will address your comments to our culinary team. We want each of our guests to have a memorable visit, and we hope you will give us a chance to make it up to you. Atentamente, Maritza Portillo General Manager
   

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3. R

   Robert

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanksgiving buffet was over the top! Everything was delicious.
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Robert, We were pleased to read about your recent visit to Tia Carmen and how fantastic your experience was! Our menu is based on the indigenous food culture and ingredients sourced from local Arizona farmers and ranchers, celebrating farmers, the community, and the land. It is wonderful to hear how much you loved Chef Sosa's mix of tradition and modernity. We appreciate you mentioning how our food was perfectly executed. Thank you for celebrating Thanksgiving with us; we look forward to seeing you soon. Atentamente, Maritza Portillo General Manager
   

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4. V

   V

   Orange County

   8 reviews

   vip
   4.0

   8 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food here is consistently good. I love that they use local food sources. They also have a lot of gluten free, vegatarian and vegan options. They have a secret/off menu dessert "horchata ice cream sandwhich" that is by-far one of the best desserts I've had.
   

   Tía Carmen - PhoenixResponded 5 days ago

   Dear Guest, We were pleased to read about your recent visit to Tia Carmen and how fantastic your experience was! Our menu is based on the indigenous food culture and ingredients sourced from local Arizona farmers and ranchers, celebrating farmers, the community, and the land. It is wonderful to hear how much you loved Chef Sosa's mix of tradition and modernity. We appreciate you mentioning how the horchata ice cream sandwich was perfectly executed. Thank you again for telling us about your visit; we look forward to seeing you soon. Atentamente, Maritza Portillo General Manager
   

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5. C

   Chris

   Phoenix

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The restaurant Tia Carmen is absolutely beautiful. Every employee/ hostess / waiter was very professional & accommodating. We had reservations & seated quickly for 9am breakfast. Table & chairs comfortable. Buffet food selection had quite a bit of selection especially of meat proteins. Which was very good. But even though food was in individual covered containers, food was not hot. Coffee was not hot as well. But otherwise food selection/ display was well done. Would have liked to have seen hot tea offered as well. My husband, Son & Daughter ordered cocktails which were very good. Ambience & setting very relaxing & not at all rushed. Our waiter was excellent, rather exceptional. So sorry I didn’t get his name. Would go again for special occasion for breakfast/ lunch Buffet. Thank you.
   

   Tía Carmen - PhoenixResponded 6 days ago

   Dear Chris, Thank you for the wonderful review; we enjoy hearing from our guests! We strive to provide an outstanding experience to everyone who comes through our doors, so it is always rewarding to have our hard-working staff acknowledged. We are grateful for each of your comments as we always appreciate hearing valuable feedback from our guests. It was a pleasure serving you and your family at Tia Carmen, and we hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

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6. D

   David

   Chicago

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very lovely dinner last night. We had the tasting menu with the wine pairing. Interesting and creative flavor combinations. The tuna was amazing as was the steak. The staff was extremely friendly,attentive, and knowledgeable. Only downside we saw was the ambient noise level was quite high. 
   

   Tía Carmen - PhoenixResponded on November 22, 2024

   Dear David, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our caring associates and epicurean delights. We value your specific feedback and want you to know our team is always available to help make you as comfortable as possible. We hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

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7. B

   Bobo

   Philadelphia

   48 reviews

   5.0

   48 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience all around. Best margaritas and food was interesting, well presented and great tasting. Server was fabulous too.
   

   Tía Carmen - PhoenixResponded 7 days ago

   Dear Bobo, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our food offerings and our service. We hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

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8. b

   brooke

   Phoenix

   1 review

   vip
   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Cool ambiance - good food, smaller servings though. Drinks are great
   

   Tía Carmen - PhoenixResponded on November 19, 2024

   Dear Brooke, Thank you for dining with us and sharing your review. We believe that food is more than just a meal, it's an experience, and we are so glad you could join us and taste the love and the spirit of Tia Carmen. Thank you for mentioning how much you enjoyed our amazing ambiance, along with our delicious food and drinks. We look forward to serving you again! Atentamente, Maritza Portillo General Manager
   

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9. J

   Justin

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best restaurants in the state. Get the pork chop.
   

   Tía Carmen - PhoenixResponded on November 16, 2024

   Dear Justin, We are very grateful for your high compliments. We are delighted we exceeded your expectations. Our menu is based on the indigenous food culture and ingredients sourced from local Arizona farmers and ranchers, celebrating farmers, community, and the land. It is wonderful to hear how much you loved Pork Chop. Thank you for your generous recommendation. All of us here at Tia Carmen look forward to serving you again soon. Atentamente, Maritza Portillo General Manager
   

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10. R

    Raju

    Las Vegas

    1 review

    4.0

    1 review

    Dined on November 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Service was excellent. Cocktails were really good. I ordered tri tip kabab which was delicious. Vegetarian food was average especially appetizers.
    

    Tía Carmen - PhoenixResponded on November 9, 2024

    Dear Raju, We are pleased your overall dining experience was pleasant and that you loved our inspired service and exquisite cocktails. However, we have noted your comment regarding the vegetarian food, and we will share your comments with our culinary team to enhance our guest dining experience. Thank you for choosing Tia Carmen, and we hope to see you again soon. Atentamente, Maritza Portillo General Manager
    

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