Toscana Restaurant

Toscana Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Eric

   Washington DC3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Booked the patio but was told the patio was too busy, not that big of a problem. But the pasta was cold when I was served the dish. The pasta must have been sitting in the window, because it was cold and glued together from lack of a coating of carbonara sauce. The prices did not reflect the taste and quality. Nice atmosphere. Good for wine and an appetizer. The bread and burrata was great.
   

   Toscana RestaurantResponded today

   Dear Eric, I appreciate you dining with us at Toscana even though you did not find us a good value. We enjoy our guests taking the time to share feedback, both positive and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, Kristine Bembeneck Director of Restaurants
   

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2. R

   Rosemarie

   Grand Rapids1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An amazing dining experience with outstanding food, dessert & service. Can’t wait until I have the opportunity to dine the again!
   

   Toscana RestaurantResponded 2 days ago

   Dear Rosemarie, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Kristine Bembeneck Director of Restaurants
   

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3. R

   Renee VIP

   Indiana36 reviews

   5.0

   Dined on April 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous night out for couples & friends! Upscale atmosphere & a bright & divine menu. We tried two new wines recommended by our server & both were fabulous. Definitely a favorite now!
   

   Toscana RestaurantResponded on April 24, 2025

   Dear Renee, We strive to be our patron's favorite spot, so it is awesome to hear that we have succeeded in your case! Thank you so much for your support and feedback. It is excellent to hear that you enjoyed our food and service. Your comments mean the world to us. We eagerly await your next visit! Best, Kristine Bembeneck, Director of Restaurants
   

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4. J

   Jennifer

   Detroit10 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Disappointing. Much of the food came out lukewarm/cold. One of the filets was overdone then underdone. They took the undercooked filet back but then my son had to sit and wait while the rest of us ate. Then the second one came undercooked and he sent it back again. We all had finished by then and he was still waiting for his meal. They didn’t bother to take the meal off our bill; just offered us free dessert which none of wanted. We just wanted to leave. It’s disappointing that offering a free dessert (which isn’t even close to what we paid for that filet) is the solution to good customer service. Just comp the entree.
   

   Toscana RestaurantResponded on April 21, 2025

   Dear Jennifer, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. I apologize that your experience did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much-improved meal. Sincerely, Kristine Bembeneck Director of Restaurants
   

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5. s

   sheryl VIP

   Chicago4 reviews

   1.0

   Dined on April 20, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   We came for Easter brunch. Service was poor and most of the buffet serving dishes were empty. I also ordered wine and only a 3 oz pour at most. Would have ordered another glass but our waitress was mostly unavailable. On a positive, the brussel sprouts were amazing.
   

   Toscana RestaurantResponded on April 21, 2025

   Dear sheryl, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive dining experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Kristine Bembeneck Director of Restaurants
   

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6. k

   karla

   Detroit3 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic Easter brunch with a wonderful staff and delicious food!
   

   Toscana RestaurantResponded on April 24, 2025

   Dear karla, At our restaurant, we are passionate about delivering an exceptional experience to our valued customers. Your positive review is a source of immense joy for us, and we are honored to have had the opportunity to serve you. We eagerly anticipate welcoming you back soon. Thank you! Best, Kristine Bembeneck, Director of Restaurants
   

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7. OT

   OpenTable Diner

   Detroit6 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   We went for Easter brunch. It was a buffet. Our server only stopped when we flagged her down. Dirty dishes sat in the middle of our table. The best part of the buffet was the salads and cold dishes. Vegetables and breakfast dishes were all over cooked. I will say the beef and pork loin were very good. It was very expensive and I left hungry.
   

   Toscana RestaurantResponded on April 30, 2025

   Dear Anonymous, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience in the future. Sincerely, Kristine Bembeneck Director of Restaurants
   

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8. M

   Maggie

   Seattle4 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son and I went for Easter brunch and it was fantastic! Many choices and everything was well prepared!
   

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   Toscana RestaurantResponded on April 30, 2025

   Dear Maggie, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope for the opportunity to provide you with a better experience in the future. Thank you for choosing to dine with us. Best, Kristine Bembeneck Director of Restaurants
   

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9. C

   Carey

   Detroit1 review

   2.0

   Dined on April 20, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   Toscana was such a disappointment. The name is the only thing Italian about this restaurant. The restaurant itself is clean and nice looking, but that doesn't come close to making up for the mediocre American food and staff. Change the name to Generic Two Star Hotel Restaurant so that visitors know what to expect.
   

   Toscana RestaurantResponded on April 21, 2025

   Dear Carey, Thank you for visiting us and providing feedback on your meal. We are very grateful for your honest reflection. I am very sorry for this unpleasant experience. We greatly appreciate your comments and will be addressing this matter with our staff. Again, I apologize that we were unable to meet your expectations this time around. Sincerely, Kristine Bembeneck Director of Restaurants
   

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10. D

    Dawn

    Grand Rapids1 review

    5.0

    Dined on April 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent service by all staff. A delicious brunch with a variety of hot entrees to satisfy all appetites.
    

    Toscana RestaurantResponded on April 21, 2025

    Dear Dawn, It appears that every part of your experience was delightful! We appreciate you choosing to dine with us and for sharing your fantastic review. Your feedback is incredibly valuable, and we look forward to welcoming you back soon! Best, Kristine Bembeneck Director of Restaurants
    

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