Toscana Restaurant

Toscana Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Susan

   Grand Rapids / Western Michigan2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic from start to finish! Great service food and wine!
   

   Toscana RestaurantResponded 4 days ago

   Dear Susan, It appears that every part of your experience was delightful! We appreciate you choosing to dine with us and for sharing your fantastic review. Your feedback is incredibly valuable, and we look forward to welcoming you back soon! Best, Kristine Bembeneck Director of Restaurants
   

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2. L

   Lorri

   Detroit2 reviews

   5.0

   Dined on May 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All four of us enjoyed our meals. The food was beautifully prepared, had exceptional taste and was quite satisfying.
   

   Toscana RestaurantResponded 6 days ago

   Dear Lorri, Thank you so much for your kind review and recommendation! We love to hear that your entire party had lovely meals. Your feedback means the world to us, and we hope to host you again soon! Best, Kristine Bembeneck Director of Restaurants
   

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3. M

   Mitchell

   Unspecified1 review

   5.0

   Dined on May 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great! Experience. We loved it we will definitely be back again!
   

   Toscana RestaurantResponded 4 days ago

   Dear Mitchell, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Kristine Bembeneck Director of Restaurants
   

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4. E

   Eric

   Washington DC3 reviews

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Booked the patio but was told the patio was too busy, not that big of a problem. But the pasta was cold when I was served the dish. The pasta must have been sitting in the window, because it was cold and glued together from lack of a coating of carbonara sauce. The prices did not reflect the taste and quality. Nice atmosphere. Good for wine and an appetizer. The bread and burrata was great.
   

   Toscana RestaurantResponded on May 13, 2025

   Dear Eric, I appreciate you dining with us at Toscana even though you did not find us a good value. We enjoy our guests taking the time to share feedback, both positive and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, Kristine Bembeneck Director of Restaurants
   

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5. H

   Heather

   Detroit2 reviews

   3.0

   Dined on May 10, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Wine up charges are unreasonable. Service is always great.
   

   Toscana RestaurantResponded on May 16, 2025

   Dear Heather, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Sincerely, Kristine Bembeneck Director of Restaurants
   

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6. R

   Rosemarie

   Grand Rapids / Western Michigan1 review

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An amazing dining experience with outstanding food, dessert & service. Can’t wait until I have the opportunity to dine the again!
   

   Toscana RestaurantResponded on May 11, 2025

   Dear Rosemarie, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Kristine Bembeneck Director of Restaurants
   

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7. M

   Martin VIP

   Grand Rapids / Western Michigan21 reviews

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was great food was really good. We had a party of 7 and were seated at a high top outside, our preference, the high top was difficult for some of our party.
   

   Toscana RestaurantResponded on May 14, 2025

   Dear Martin, This is what we love to hear! Thank you so much for dining with us and providing feedback on your visit. It is tremendous to know that you were satisfied with your dishes and our hospitality! I will surely let our entire staff know they are doing excellent, and we hope to welcome you back upon your return to Lansing! Best, Kristine Bembeneck, Director of Restaurants
   

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8. R

   Renee VIP

   Indiana36 reviews

   5.0

   Dined on April 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous night out for couples & friends! Upscale atmosphere & a bright & divine menu. We tried two new wines recommended by our server & both were fabulous. Definitely a favorite now!
   

   Toscana RestaurantResponded on April 24, 2025

   Dear Renee, We strive to be our patron's favorite spot, so it is awesome to hear that we have succeeded in your case! Thank you so much for your support and feedback. It is excellent to hear that you enjoyed our food and service. Your comments mean the world to us. We eagerly await your next visit! Best, Kristine Bembeneck, Director of Restaurants
   

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9. J

   Jennifer

   Detroit10 reviews

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Disappointing. Much of the food came out lukewarm/cold. One of the filets was overdone then underdone. They took the undercooked filet back but then my son had to sit and wait while the rest of us ate. Then the second one came undercooked and he sent it back again. We all had finished by then and he was still waiting for his meal. They didn’t bother to take the meal off our bill; just offered us free dessert which none of wanted. We just wanted to leave. It’s disappointing that offering a free dessert (which isn’t even close to what we paid for that filet) is the solution to good customer service. Just comp the entree.
   

   Toscana RestaurantResponded on April 21, 2025

   Dear Jennifer, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. I apologize that your experience did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much-improved meal. Sincerely, Kristine Bembeneck Director of Restaurants
   

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10. s

    sheryl VIP

    Chicago / Illinois4 reviews

    1.0

    Dined on April 20, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 5

    We came for Easter brunch. Service was poor and most of the buffet serving dishes were empty. I also ordered wine and only a 3 oz pour at most. Would have ordered another glass but our waitress was mostly unavailable. On a positive, the brussel sprouts were amazing.
    

    Toscana RestaurantResponded on April 21, 2025

    Dear sheryl, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive dining experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Kristine Bembeneck Director of Restaurants
    

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