Town Hall - Florence

Review summary

1. C

   Corry

   Charlotte1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ok, I can't give an unbiased opinion because I am an employee, and I LOVE Town Hall, but I can talk about some of the interactions I had with fellow diner's. My wife and I were celebrating our 13th anniversary. Our table was decorated accordingly (very surprising, and very delightful), and the tables next to us, behind us, and one very sweet couple across the restaurant all noticed and took time to approach us with congratulations, and to rave about their own unique dining experiences. The couple next to us were there for their second visit after having a wonderful time last week. The couple behind us were very impressed with our table and expressed wanting to have their next anniversary with Town Hall. And the third couple, who stopped me while crossing the restaurant congratulated me, and suggested desserts for us to try (which felt especially rewarding for me, because that is my job). It was touching. Sure Town Hall has all the bells and whistles of a fine dining establishment...the open kitchen, the fantastic staff, the fancy drinks, the classy atmosphere... but, while being a customer for once, it was the interactions and enthusiasm of the other customers that really put our night over the top. Shout out to my boy Nate for the great service, and Sara, for going above and beyond.
   

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2. T

   Tracy

   Charleston255 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoy our dining experience at Town Hall. Housemade sausage is not to be missed. Both the hanger steak and shrimp and grits were outstanding.
   

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3. R

   Richard VIP

   Maine7 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you should find yourself in Florence SC or really anywhere between Savannah and Fayetteville this restaurant is a great choice. The menu and service is matched by the ambience. It is located in a small, charming downtown.
   

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4. s

   spyderman

   Baltimore2 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   All three meals were outstanding. My grilled swordfish was amongst the best that I have ever had. The cocktails were really good. The place is a winner.
   

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5. CB

   CharlesB

   Charlotte7 reviews

   1.0

   Dined on March 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food was over cooked and also cold. Called to request a standard table and was seated at a high top. Second bad experience for this w
   

   Town Hall - FlorenceResponded on March 4, 2025

   Thank you for taking the time to share your feedback, Charles. We strive to provide excellent food and service, and we genuinely regret that we fell short during your visit. Please know that we take your comments seriously and will be addressing the areas you mentioned with our team. We value all our guests' feedback as it helps us improve and ensure that every dining experience is a positive one. We would love the opportunity to make things right and invite you back to give us another chance. I will be reaching out to you personally about your experience. Thank you again for bringing this to our attention, and I will be reaching out soon. Sara Gonzalez General Manager 843.472.5203
   

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6. OT

   OpenTable Diner

   Charleston1 review

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   I emailed a detailed breakdown of my negativ experience and never got a response. I posted a public review and they respond immediately.
   

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7. DE

   DebbieE

   Charleston3 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Food didn’t come out together. Truffle fries came out 5 minutes after our meals and were not salted. Calamari was just weird. Calamari sticks rubbery texture just not right. Corn bread basic and not worth the $5 price. Great ambiance and lighting.
   

   Town Hall - FlorenceResponded on March 4, 2025

   Thank you for taking the time to share your feedback, Debbie. We're truly sorry to hear that your experience at Town Hall didn't meet the level of service that we take pride in, and we genuinely regret that we fell short during your visit. We would love the opportunity to make things right and invite you back to give us another chance. I will be reaching out so I can personally address any concerns and ensure your next visit is more in line with the high standards we strive to uphold. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sara Gonzalez General Manager 843.472.5203
   

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8. G

   Gregg VIP

   Charleston10 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Town Hall is a vibrant restaurant with an open kitchen concept. It was super busy the night we were there, but the hostess and servers were very attentive. My husband and I enjoyed two of the craft cocktails which were really good. You must get the bread service as an appetizer- it tasted like corn cake instead of a cornbread. One of the best seared steaks we have had in recent memory. We both ordered the 6 ounce filets. We will definitely recommend Town Hall to our friends and family.
   

   Town Hall - FlorenceResponded on March 4, 2025

   Thank you so much for your 5-star review, Gregg! We’re so glad to hear that you enjoyed our craft cocktails, cornbread, and the attentive service of our team. We strive to provide attentive and welcoming hospitality, and it’s great to hear that we hit the mark. We look forward to welcoming you back soon to try more of what we have to offer — and maybe even a new craft cocktail or dish! Thanks again for choosing Town Hall and see you next time!
   

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9. R

   Roy

   Charleston3 reviews

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoy Town Hall’s excellent cuisine, the best restaurant of this area.
   

   Town Hall - FlorenceResponded on March 4, 2025

   Wow, thank you so much for your incredibly kind words! We're honored to be called the best in this area— that truly means the world to us! We're passionate about what we do, and it's wonderful to know that our efforts have made a positive impact on your experience. Your feedback motivates our team to keep delivering top-notch service and delicious meals every day. We can’t wait to welcome you back and continue providing you with exceptional dining experiences. Thank you again for your support. See you soon!
   

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10. M

    Mark

    Charleston1 review

    5.0

    Dined on February 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staff, food, environment were all great! Touch pricey for overall value.
    

    Town Hall - FlorenceResponded on March 4, 2025

    Thank you for the 5-star review and for your kind words, Mark! We’re thrilled to hear that you had such a wonderful experience at Town Hall. It’s always a pleasure to know that our guests enjoyed the food, service, and atmosphere we work hard to create. Your feedback means the world to us, and we’ll be sure to share your compliments with the entire team. We truly appreciate your support and can’t wait to welcome you back for another fantastic meal. Thanks again for choosing us, and we look forward to serving you again soon!
    

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