Trio Restaurant - Palm Springs

Review summary

1. C

   Charles

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Waiter was having a bad night - probably didn't want to work Sunday evening. We've never experienced a waiter effectively arguing with a customer. When the desert menu listed "single shot espresso" and then "double shout espresso", the waiter took the position that "double shout espresso" was correct - after pointing out that it should be "double shot espresso" and just asking him to post his management. The potato chips were yesterday's, the mushroom ravioli was mushroom(?) tortellini instead, and the prime rib was tough . We're local so it'll be a while before we return.
   

   Trio Restaurant - Palm SpringsResponded 1 day ago

   Charles, I am sorry to hear your visit was not as enjoyable as it should have been. Please reach out to us so we can apologize directly and see what we can do to earn another chance to impress you. I hope to hear from you. Tony Marchese, Owner
   

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2. J

   JIM

   Los Angeles

   5 reviews

   vip
   2.0

   5 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We loved this place when it first opened years ago and decided to take a group of friends last night. We were all disappointed with the slow service and the long wait between individual drinks and meals being delivered. Friendly service, but really slow and food was mediocre at best.
   

   Trio Restaurant - Palm SpringsResponded 1 day ago

   Jim, we appreciate your return visit and feedback regarding your recent experience. We understand the importance of prompt service and please accept my apologies for any delays you had. We are known for our prompt and friendly service, but I will look into what could have happened and make sure it's not recurring. I wish we had the chance to make you new items we're confident you would have loved. If you can make it back in, please ask for a manager or me so we can apologize directly and make sure you have an excellent experience. I hope to see you again. Tony Marchese, Owner
   

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3. OT

   OpenTable Diner

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Absolute gem. Old school ambiance, outstanding flavors in the food and the staff is absolutely attentive and friendly. We were seated quickly and greeted very nicely. I had the ravioli which was incredible and my friend had the braised short ribs. Excellent experience and highly recommend.
   

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   Trio Restaurant - Palm SpringsResponded 1 day ago

   Thank you for your visit and wonderful review! We're delighted that you and your friend enjoyed your meal so much, and we can't wait to welcome you back for another visit.
   

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4. G

   Gretchen

   Greater Boston

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never disappoints! Haven’t been in town for 8 years and still wonderful. Owner welcomed us. Great cocktails, tasty food.
   

   Trio Restaurant - Palm SpringsResponded 1 day ago

   Gretchen, we truly appreciate your return visit after all these years. We're glad you enjoyed your food and cocktails. Hopefully you'll return soon (or at least sooner than eight years)! Thank you.
   

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5. m

   michael

   Seattle

   23 reviews

   vip
   5.0

   23 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Trio never disappoints. Tony and his staff are always friendly and helpful. The food is delicious and we love the ambience. Oh, and the chocolate mints on the way out are a special treat. 😊
   

   Trio Restaurant - Palm SpringsResponded 1 day ago

   Hi Michael. Thank you for your many visits and this very nice review. We are happy to see you enjoy our staff and food so much. We look forward to serving you again in the near future so we can thank you with more mints in person!
   

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6. H

   Hope

   Orange County

   18 reviews

   vip
   5.0

   18 reviews

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this restaurant! The food is better every time we come. The staff is exceptional and the people watching is super fun! ❤️
   

   Trio Restaurant - Palm SpringsResponded on November 12, 2024

   Hope, we appreciate your kind words, and thank you for what sounds like your several visits. We are pleased that you enjoyed the food and people-watching. We look forward to welcoming you back for more delightful experiences.
   

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7. OT

   OpenTable Diner

   Palm Springs

   1 review

   2.0

   1 review

   Dined on November 10, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   we waited 25 minutes for anybody to come and take our drink order Two of our guests had the ceviche it was on edible They did take it off the bill The Brandino was terrible I was sick that night and the next day 
   

   Trio Restaurant - Palm SpringsResponded 1 day ago

   Please accept our apologies for any wait and for any disappointment you felt with your meal. We had not heard any similar comments, but please reach out to us with when you were in so we can apologize directly and see what could have happened. We hope to hear from you, and would love to see what we can do to earn another chance to impress you. Thank you, Tony Marchese, Owner
   

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8. T

   Tom

   Chicago

   67 reviews

   vip
   5.0

   67 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious!!!! The service was excellent Dominic and the staff did a great job! We definitely will be back!
   

   Trio Restaurant - Palm SpringsResponded on November 12, 2024

   That's great to hear, Tom. Thank you so much for your very kind words for Dominic and the staff. We're happy to know you enjoyed your meal and we look forward to serving you again soon!
   

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9. F

   Fred

   Chicago

   10 reviews

   vip
   4.0

   10 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Creative & delicious, our server section was seated all at once, and he did a great job serving every table.
   

   Trio Restaurant - Palm SpringsResponded 1 day ago

   Fred, we appreciate your kind words regarding our food and service. Thank you! Our team takes great pride in ensuring every guest receives attention and care, and we look forward to welcoming you back someday.
   

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10. J

    Jody

    Seattle

    5 reviews

    5.0

    5 reviews

    Dined on November 6, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    This is a really good and fun restaurant, my only suggestion is that the menu be a bit more inclusive - easier to adapt for people who have medical dietary restrictions. Great cocktails!
    

    Trio Restaurant - Palm SpringsResponded on November 12, 2024

    Hi Jody. Thank you for your compliments and valuable feedback. We work hard to accommodate most dietary restrictions and would love to hear more from you. Next time you join us, please ask for me so we can see what else you think would help. I hope to see you soon. Tony Marchese, Owner
    

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