True Food Kitchen - Jacksonville

Review summary

1. S

   Shirley

   Jacksonville3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joy was the BEST SERVER EVER! Please thank her for us! She made our girls reunion lunch a delight! We will be back and we will request Joy for our server! 🤩🤩🤩🤩🤩
   

   True Food Kitchen - JacksonvilleResponded 2 days ago

   Thank you for your wonderful feedback! We're thrilled to hear Joy made your girls reunion lunch a delight, and we'll be sure to pass along your thanks. We look forward to welcoming you back soon!
   

   Is this helpful?

2. J

   John VIP

   Raleigh70 reviews

   4.0

   Dined on February 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Meal was good. My only complaint is they don’t filter their water, so it didn’t taste very good.
   

   True Food Kitchen - JacksonvilleResponded on February 27, 2025

   Thank you for your feedback, John. We're happy you enjoyed your meal, and we appreciate your input on the water; we'll consider this for improvement.
   

   Is this helpful?

3. K

   Kent

   Jacksonville1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone enjoyed their meals! Great service and an excellent evening with friends.
   

   True Food Kitchen - JacksonvilleResponded on February 24, 2025

   Thank you for your wonderful review, Kent! We're delighted to hear you and your friends enjoyed your meals and had a great evening with us. We look forward to your next visit!
   

   Is this helpful?

4. J

   Jane VIP

   Jacksonville30 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Dimitri is an excellent server. Always takes great care of us.
   

   True Food Kitchen - JacksonvilleResponded on February 24, 2025

   Thank you for your wonderful review, Jane! We're delighted to hear that Dimitri always takes great care of you. We look forward to your next visit!
   

   Is this helpful?

5. M

   Meredith VIP

   Jacksonville21 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Servers were slow and took them 20 minutes to notice no silverware and server was good to refuel our drinks without asking. The food took a long time to we dined for over 3.5 hours
   

   True Food Kitchen - JacksonvilleResponded on February 17, 2025

   We apologize for the delay in service and appreciate your patience, Meredith. Thank you for your feedback, and we're glad to hear your server was attentive with refilling drinks.
   

   Is this helpful?

6. C

   Corey

   Jacksonville2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We originally tried this place a year ago and had an amazing experience. Everything was perfect - the food, the service, the ambiance. Unfortunately, our second visit was less amazing. We came back for our Valentine's Day dinner and booked a late reservation to avoid the crowds. By the time we were seated, most of the restaurant had cleared out or was in the process of clearing out, so it really wasn't busy. Nonetheless, our server failed to bring out our appetizer early so we had to eat it with our meal, causing our meal to cool down. We also asked for hot sauce, which never came, so 15 minutes later we reminded our server. It was another 10 minutes before he finally brought it out. By then our food was not warm at all. We didn't say anything because the server was nice and the restaurant was closing soon so we decided to just eat it as is. We were less than impressed with the taste of our food this time as well. Lacked flavor (hence the need for hot sauce). We were a little shocked to get the bill and see they charged us for the hot sauce. I can't believe a restaurant is seriously going to charge for a condiment. It was only a dollar but that means it probably cost them less than $.50 to make, which means they are REALLY cheap if they feel the $20+ plates isn't enough to cover the cost of a $.50 condiment. More than anything, we didn't appreciate not being told when we ordered as these things are assumed to be free. Good customer service would be advising the customer that there is an additional charge for something before ordering it. It was the lack of this courtesy that offended us. On top of that, our server didn't bother to box our leftovers for us but then did for the table next to us (they did the first time we visited a year ago too), which kind of added to the feeling that our table was somehow less valued than the others in the restaurant. My wife used to send everyone here but she left Friday saying she is going to look for a new favorite restaurant.
   

   True Food Kitchen - JacksonvilleResponded on February 17, 2025

   We apologize for the disappointing experience during your Valentine's Day visit, Corey. Thank you for your detailed feedback; we will address these issues with our team to ensure better service and communication in the future. However, please reach out to me (Will Duquette) at 904-996-7333 so I can remedy this experience for you and show the hospitality we've become known for.
   

   Is this helpful?

7. G

   Gianni VIP

   Jacksonville81 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great choice for Valentine. Not a fancy, overpriced dinner, but a healthy and delicious meal. Kacey, our server, was pleasant, efficient, and knowledgeable. The butternut squash, the market salad and the dumplings were exceptional. Finally, the flourless chocolate a memorable finish.
   

   True Food Kitchen - JacksonvilleResponded on February 16, 2025

   Thank you for your wonderful review, Gianni! We're delighted to hear you enjoyed your Valentine's meal and that Kacey provided pleasant and efficient service. We look forward to your next visit!
   

   Is this helpful?

8. S

   Sara

   Jacksonville1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Valentine's Day experience. The reservation was easy to make online and a staff member called the morning of to confirm that the reservation was still needed. We arrived, valet parked, walked right in, and were seated immediately. The waitress was friendly and informative. The menu had great options and the items we chose did not disappoint. The prices on the food were very reasonable, but a small glass of Riesling wine did cost $17, which is a bit high. Overall, a great experience and I would definitely go back.
   

   True Food Kitchen - JacksonvilleResponded on February 16, 2025

   Thank you for your wonderful review, Sara! We're delighted to hear you had a great Valentine's Day experience and appreciated our menu and service. We look forward to welcoming you back soon!
   

   Is this helpful?

9. D

   David

   Jacksonville1 review

   5.0

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was some of the best restaurant food I have ever had. Our waiter I believe his name was Hunter was very helpful. I think my wife and I have a new favorite restaurant. It’s about time somebody provides food that’s not full of chemicals and cheap garbage!
   

   True Food Kitchen - JacksonvilleResponded on February 16, 2025

   Thank you for your wonderful review, David! We're delighted to hear you and your wife enjoyed the food and found Hunter helpful. We look forward to being your new favorite restaurant!
   

   Is this helpful?

10. S

    Shannon VIP

    Jacksonville16 reviews

    5.0

    Dined on February 10, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As always, the service was great. The hostess was ready for us, and our server appeared within minutes. Her recommendations were on point, and she ensured everything was as expected. She even made fresh coffee for me. The food was better than expected (I had the lasagna, my friend had the meatloaf, and we both cleaned our plates)! True Food is one of the best dining experiences in Jax: clean, bright, beautiful space; clean, delicious, affordable food; friendly and knowledgeable staff. Keep it up!
    

    True Food Kitchen - JacksonvilleResponded on February 13, 2025

    Thank you for your wonderful review, Shannon! We're delighted to hear you enjoyed the lasagna, meatloaf, and our attentive service in our clean and beautiful space. We look forward to your next visit!
    

    Is this helpful?