Truluck's - Ocean's Finest Seafood & Crab - Austin Arboretum

Review summary

1. L

   Laura

   VIP

   Austin

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the food was beautifully presented. Our waiter was very friendly and made great suggestions. Highly recommend
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded 1 day ago

   Hey Laura, Thank you so much for sharing your feedback with us! I will be sure to pass along your kind words to my team! We look forward to serving you again soon! Sincerely, Alex Rediske Service Manager
   

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2. J

   Jacob

   Unspecified

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Anazing service and food! They were very hospitable and even gave my gf a birthday cake after dinner! Thanks again 👍
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded 1 day ago

   Dear Jacob, I'm thrilled to hear you were able to celebrate a wonderful birthday dinner for your girlfriend. It makes our collective day when we can make a memorable experience and I will pass this along to my team. We hope to see you again soon! Sincerely, Alex Rediske Service Manager
   

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3. L

   Leo

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience. The food was awesome and the service was exceptional.
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded 5 days ago

   Dear Leo, Thank you for leaving us a five-star review! I know there are literally thousands of restaurants to choose from in Austin so we feel honored to have you choose Truluck's! Please come and visit us again! Sincerely, Alex Rediske Service Manager
   

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4. F

   Francois

   VIP

   Austin

   12 reviews

   4.0

   12 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Liked the food and atmosphere but noticed a few details that did not make us rate 5 stars: - main dish was slow to come (20-25min after starters) - plates for starters and main dish were cold or luke warm, not warm like they usually are - dishes were also not warm enough - amount of lobster in the delicious lobster bisque has been dramatically reduced compared to before - service was efficient but very impersonal, not a single smile throughout the evening, not even to welcome us (front desk was different though, very welcoming and pleasant ) - the wine by the glass list has lost one of my favorite white ( Chablis) and my second favorite - Sancerre - is now $20 a glass. - we are usually ok with the high prices but given all these details, we were overall disappointed this time. We love the place and will come back but we hope that the overall experience will improve in the future.
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded 3 days ago

   Hello Francois, I'm glad I was able to get in touch with you and discuss what areas we missed the mark. I truly appreciate all of the constructive thoughts you have given us. We never improve unless we know where we are lacking and I will share this with my fellow managers and my team. Thank you again for your honesty and we look forward to seeing you again next time. Sincerely, Alex Rediske Service Manager
   

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5. E

   Eileen

   Tahoe

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fantastic! Our waiter Jason was great and food was wonderful!
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded 7 days ago

   Dear Eileen, I'm so happy to hear you enjoyed your last visit and Jason's service. I will be sure to share this with him as I know he will appreciate hearing it. Thank you for leaving us a review and we hope to see you again soon! Sincerely, Alex Rediske Service Manager
   

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6. F

   Felix

   VIP

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another wonderful experience, we can wait for our next trip there!
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded on February 20, 2025

   Dear Felix, So glad to hear you had a wonderful time with us. Please come back and see us soon! Thank you, Alex Rediske Service Manager
   

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7. J

   John

   Austin

   1 review

   5.0

   1 review

   Dined on February 17, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was great. She was very attentive and observant.
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded on February 20, 2025

   Dear John, I'm so pleased to hear you had a five star experience with us on your last visit! If there's anything we can improve on we always want to know. I'll send my contact information if you had anything additional to share. Thank you, Alex Rediske Service Manager
   

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8. J

   John

   Austin

   1 review

   2.0

   1 review

   Dined on February 17, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Frustrating experience overall. This place had been on our list for months. Sat at 7:45pm, we both ordered a drink and split the Tuna Tartar. Best part of the meal. We then placed our orders (they were out of the lobster thermidor smh) and were forgotten about. We didn’t get served until 9:20 and the food was room temp. It tasted good but probably would’ve tasted great if it was warm. Save your money, go to Salt Traders.
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded on February 20, 2025

   Dear John, Hearing we let you down when you had such excitement about coming and trying our restaurant definitely leaves me disappointed in myself and my team. I will personally be reaching out to see if I can learn more about your visit and what we can do in the future. I look forward to speaking with you. Sincerely, Alex Rediske Service Manager
   

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9. T

   Timothy

   Austin

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was top notch. Our server was V. She was attentive and did everything to make us happy. The food was good. I ordered the king crab. It was good just not as much as I expected. Other than that we had a 5 star experience. Highly recommended.
   

   Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded on February 20, 2025

   Dear Timothy, Thank you for your honest feedback and thoughts. I will be sharing them with my team! Especially with V who did an outstanding job, I know she'll love to hear how much you enjoyed her service. We look forward to serving you again. Sincerely, Alex Rediske Service Manager
   

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10. K

    Kelly

    Austin

    10 reviews

    3.0

    10 reviews

    Dined on February 16, 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    Bailey was our server and she was great. She don’t miss a beat. Food was ok, I personally think a little overpriced for something that wasn’t unique or different from any other fine dining restaurant. Liked the piano entertainment.
    

    Truluck's - Ocean's Finest Seafood & Crab - Austin ArboretumResponded on February 20, 2025

    Dear Kelly, I am so sorry to hear you had an experience that didn't leave you fully satisfied. I will personally reach out to learn more about your visit and where we can improve. Thank you, Alex Rediske Service Manager
    

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