Tulse Hill Hotel

Tulse Hill Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. H

   Hannah

   London1 review

   1.0

   Dined on May 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Shockingly bad food (bread frozen in middle for a £17! Starter- food so heavily salted inedible - old food recooked and reserved - food kept under heat lamps so all dried out) awful service (table not cleared from 1st course before bringing second - poor girl was doing reception work for the hotel, the bar and serving food) place clearly really understaffed. Worst meal we’d had for decades. So bad it would have been funny but sadly was my husbands dads 80th birthday. Life is short - don’t go here.
   

   Tulse Hill HotelResponded 7 days ago

   We already replied to your husband on Google as following. After looking into your visit, I’d like to apologise for the sourdough being served slightly frozen. It was rectified swiftly. The rest seemed to go down well, as the plates came back nearly spotless aside from a couple of lonely carrots. The team, understandably surprised by the complaint, took photos, because, let’s be honest, most people don’t eat every bite of a meal they find unacceptable. Still, we didn’t charge you for the items you weren’t happy with, and we even added a 20% discount to the rest of your bill as a gesture of goodwill. We did everything we could to turn the experience around, but alas, it seems our best wasn’t quite enough. We accept that we can’t please everyone... we sincerely wish you all the best.
   

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2. F

   Francesco

   London2 reviews

   5.0

   Dined on May 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food very nice, tried the curry and my wife the burger.
   

   Tulse Hill HotelResponded 4 days ago

   Thank you very much for your lovely review. See you again soon
   

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3. M

   MICHELLE

   London1 review

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing, best I have had for a long time, the staff were friendly, the toilets very clean, I cannot fault anything, will definitely be back
   

   Tulse Hill HotelResponded 4 days ago

   Thank you so much for your lovely review!
   

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4. l

   liz

   London1 review

   1.0

   Dined on March 27, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Had to sit in a smoke filled restaurant. Smoke for the kitchen came over to fill the room. Staff opened the doors without checking it was on and it was cold. Had to ask them to be shut. Staff were not rude but really did not like his manner. .
   

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5. L

   Lucy

   London1 review

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Ordered roast chicken after checking that it included chicken breast. When it came, there was none, only a thigh and a leg, both with little meat on. Picked at it a bit and then sent it back, asking for breast meat. It came back with another thigh and an extra leg. I think it’s fair to expect some chicken breast in a roast that costs nearly £20! Quite hungry by now, I made the best of it but queried it at the end. The manager came over and first told me ‘it’s just thigh and legs today’, to which I responded that, had I known that, I would have chosen differently. She shrugged and said she couldn’t refund me as I’d eaten the food (I hadn’t asked for a refund at this point!). Then she came back a bit later and claimed the chef had given me chicken breast. Not true! And hang on, so there was breast meat available? We won’t be returning!
   

   Tulse Hill HotelResponded on March 10, 2025

   Dear Lucy, I’m truly sorry to hear about your disappointing experience with us yesterday. Our roast chicken should always include a chicken breast, and I sincerely apologize that this was not the case. This was a mistake from my kitchen, and I take full responsibility. Additionally, your complaint should have been handled much better. I apologise on behalf of my Assistant Manager, and I will be having a conversation with her to ensure this doesn’t happen again. I would really love the opportunity to make it up to you. Please do get in touch with me—I’m Nessa, the General Manager—and I’d be delighted to invite you back on the house at your convenience to show you how good we truly are. I hope to hear from you soon. Best regards, Nessa General Manager
   

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6. F

   Francesca

   London69 reviews

   4.0

   Dined on March 6, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   The Tulse Hill Hotel has large open spaces inside and out within this well run pub/hotel. It's position on the south circular traffic system isn't ideal - but a good spot to meet friends midway between South East and South West London!
   

   Tulse Hill HotelResponded on March 10, 2025

   Dear Francesca, Thank you so much for your great review. See you again soon
   

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7. R

   Rathi VIP

   London5 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Empty pub but still had to go to the bar to order and collect drinks even with lots of staff. Most of the menu was out of stock/unavailable by 1.30 on a Sunday which was strange. Used to be a regular here but not sure I’ll be back any time soon unfortunately…
   

   Tulse Hill HotelResponded on March 7, 2025

   Good morning Rathi, I’m truly sorry to hear about your disappointing experience with us. We always strive to provide the best service, and unfortunately, we fell short on this occasion. That day, we faced unexpected challenges, including staff shortages and a major delivery that didn’t arrive. While this is not an excuse, it was unfortunately beyond our control. I would love the opportunity to make it up to you and show you the level of service we’re known for. Please feel free to contact me directly on the pub email —I’d be happy to arrange something for you. Best regards, Management Team
   

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8. OT

   OpenTable Diner

   Caribbean5 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   When the food arrives it is very tasty, however a number of drinks and food items not available (and they don't mention until after you've ordered and it's gone to the kitchen), food takes far too long, and some staff are not polite.
   

   Tulse Hill HotelResponded on March 7, 2025

   I’m truly sorry to hear about your disappointing experience with us. We always strive to provide the best service, and unfortunately, we fell short on this occasion. On that day, we faced unexpected challenges, including staff shortages and a major delivery that didn’t arrive. While this is not an excuse, it was unfortunately beyond our control. Additionally, I was particularly disheartened to hear that a member of our team came across as impolite, as we take great pride in our customer service and have never received such feedback before. Please know that we take this very seriously. I would love the opportunity to make it up to you and show you the high standards we’re known for. Please feel free to contact me directly via the pub email—I’d be happy to arrange something for you.
   

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9. C

   Charlotte VIP

   London4 reviews

   1.0

   Dined on February 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   We were a table of 5 and sat down at 7pm, there was only one other table of guests but half the menu was unavailable and they couldn’t even provide sauces for the steaks. The steaks were v thin and cold, the pie was swimming in water and generally the whole standard was very poor. I felt like we were in an episode of fawlty towers, it was chaotic, the waitress did take the pie off the bill and apologised but we will not be returning
   

   Tulse Hill HotelResponded on February 24, 2025

   We’re very sorry to hear that your experience did not meet expectations. We always aim to provide high-quality food and service, and it’s disappointing to learn that we fell short on this occasion. We appreciate your feedback regarding menu availability and food quality, and we will be addressing these concerns with our team to ensure improvements are made. While we regret that we didn’t get it right this time, we do appreciate you giving us a try and hope you might reconsider in the future.
   

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10. M

    Maggie

    London27 reviews

    5.0

    Dined on February 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    A great Sunday roast which met expectations.Staff were so helpful. A suggestion when sorting the table reservation placement is to aim for keeping groups with very small children in specific areas ...To improve the experience of the adults who are child free.
    

    Tulse Hill HotelResponded on February 24, 2025

    Thank you for your wonderful review! We're delighted to hear that you enjoyed your Sunday roast and that our team were able to provide helpful service. We also appreciate your feedback regarding table placement and will take it into consideration to ensure all our guests have the best possible experience. We look forward to welcoming you back again soon.
    

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