Tulum Kitchen and Bar

Review summary

1. S

   Star

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   My friend and I had a really good time.Our server was really friendly and she made really good suggestions for us to try.I really liked the atmosphere and the vibes of the place.I think the only negative thing I had to say would be the restaurant was really loud,I couldn’t hear my friend when she was talking but other than that,I’d go there again.
   

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2. O

   Olivia

   Charlotte

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an overall great experience with Alan and Landon. The service was good and the food was amazing. I always enjoyed myself here.
   

   Tulum Kitchen and BarResponded 2 days ago

   Hola, Thanks for your high-flying review! We're overjoyed to hear you enjoyed your time at Tulum Kitchen and Bar. It's our pleasure to create unforgettable experiences and we're thrilled we could share them with you! Looking forward to welcoming you back soon. Wheels Up! 🌴☀️ Tulum Kitchen & Bar (404) 709 - 2994
   

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3. A

   Alonzo

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing! Intimate birthday dinner. Food was delicious! Service was great! Having DJ La Bonita as the surprise DJ was the cherry on top!
   

   Tulum Kitchen and BarResponded 2 days ago

   Hola, Thanks for your high-flying review! We're overjoyed to hear you enjoyed your time at Tulum Kitchen and Bar. It's our pleasure to create unforgettable experiences and we're thrilled we could share them with you! Looking forward to welcoming you back soon. Wheels Up! 🌴☀️ Tulum Kitchen & Bar (404) 709 - 2994
   

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4. N

   Nicole

   Atlanta Metro

   13 reviews

   vip
   1.0

   13 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   We did the couples retreat. When we ordered we didn’t receive the Bubbly Wine nor did we know about it until I looked at the menu and asked about it. After we ordered drinks. We would not have ordered drinks! They sent us home with the bottle Not only that the oxtail pasta was super salty. We sent it back and replaced it with the chicken. It literally took 45 minutes. Ridiculous. Also we ordered a second drink and it never came but was on our bill. Had that removed. Also we had to tell the waitress we didn’t get the dessert that was included in the couples retreat. I pointed it out to the waitress then she brought the churros in a to go box (which I didn’t ask to be put in) plus we didn’t get any of the dips. The chocolate sauce and caramel. I then had to ask for that! The entire time took 2 hrs. Not 2 hrs of us enjoying our experience but 2 hrs of us waiting in between meals and drinks that never came. How is this place all over TikTok???
   

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5. B

   Bart

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing exceptional service I loved the overall look of everything great price also.
   

   Tulum Kitchen and BarResponded 2 days ago

   Hola, Thanks for your high-flying review! We're overjoyed to hear you enjoyed your time at Tulum Kitchen and Bar. It's our pleasure to create unforgettable experiences and we're thrilled we could share them with you! Looking forward to welcoming you back soon. Wheels Up! 🌴☀️ Tulum Kitchen & Bar (404) 709 - 2994
   

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6. T

   Tameka

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tulum did not disappoint. The ambiance and food were great. Our server Meeka and manager Tim were great as well. Excellent customer service. I will definitely return.
   

   Tulum Kitchen and BarResponded 2 days ago

   Hola, Thanks for your high-flying review! We're overjoyed to hear you enjoyed your time at Tulum Kitchen and Bar. It's our pleasure to create unforgettable experiences and we're thrilled we could share them with you! Looking forward to welcoming you back soon. Wheels Up! 🌴☀️ Tulum Kitchen & Bar (404) 709 - 2994
   

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7. T

   Taylor

   Dallas

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   The establishment and ambiance was very nice. However the service was very poor. The man was being rude and very petty with our birthday reservation. The other staff were excellent but the host at the front was not. Which he was promising us and many other for fast seating. Which turn into a whole hour and 30 mins to only go up there and ask if he was going to seat us within the next 30 mins to say no. They didn’t take our cake either! However The people at the restaurant were overly friendly and polite
   

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8. J

   Jameisha

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good was amazing, there were a few issues but the food made up for it. We will definitely be back!
   

   Tulum Kitchen and BarResponded 2 days ago

   Hola, Thanks for your high-flying review! We're overjoyed to hear you enjoyed your time at Tulum Kitchen and Bar. It's our pleasure to create unforgettable experiences and we're thrilled we could share them with you! Looking forward to welcoming you back soon. Wheels Up! 🌴☀️ Tulum Kitchen & Bar (404) 709 - 2994
   

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9. M

   Marissa

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very cool vibes, food was good, drinks were strong! , was a little busy but we got our food and drinks fast. Waitress was super sweet and helpful. Will def be going back sometime soon
   

   Tulum Kitchen and BarResponded 2 days ago

   Hola, Thanks for your high-flying review! We're overjoyed to hear you enjoyed your time at Tulum Kitchen and Bar. It's our pleasure to create unforgettable experiences and we're thrilled we could share them with you! Looking forward to welcoming you back soon. Wheels Up! 🌴☀️ Tulum Kitchen & Bar (404) 709 - 2994
   

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10. A

    Aleka

    Atlanta Metro

    2 reviews

    2.0

    2 reviews

    Dined on November 13, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    The service at this restaurant was truly disappointing. Our server rarely checked in, frequently made mistakes with our order, and was often seen chatting with others rather than being available when we needed assistance. We had to search for her multiple times, and our food arrived cold and overly salty on several occasions, adding to our frustration. To make matters worse, we were charged for water without prior notice and weren’t informed that substitutions weren’t allowed, despite no mention of this policy on the menu. Communication was lacking at every step, and when we asked questions, the staff responded defensively instead of offering help. They seemed more interested in shifting blame than taking accountability, leaving us feeling unheard and frustrated. While the food was good once corrected, the poor service overshadowed the experience, especially on a special occasion. The high prices make it hard to justify a visit, so if you’re coming for the food alone, be prepared for subpar service. Our second server, although initially helpful and polite, became a bit defensive when we asked for clarification on the check. She seemed hurried, gesturing close to my face as she explained that the check should be fine due to added gratuity and that her manager had adjusted it. She also mentioned that our previous server should have informed us about the no-substitution policy. However, she seemed rushed, as if she needed to move on to another table, which made the experience feel even more dismissive. Unfortunately, despite her assistance, the check still didn’t add up, leaving us uncertain about the final charges. Overall, this was one of the worst dining experiences we've had.
    

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