Tupelo Honey - Franklin

Review summary

1. J

   JoAnn

   Nashville

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Be prepared to wait for a while for your food and drinks. Other than speed of service, the server was attentive. We had to ask for silverware and later added biscuits because our food took so long. We were there for lunch. The pumpkin bisque and salad was tasty.
   

   Tupelo Honey - FranklinResponded 2 days ago

   Thank you for sharing your experience with us. We apologize for the delay in your food and drinks, and we understand how important timely service is. We're glad to hear that our server was attentive and that you enjoyed the pumpkin bisque and salad. We also appreciate your patience in waiting for silverware and biscuits, and we’ll work on improving our efficiency to avoid these issues in the future. Your feedback helps us improve, and we hope to provide a faster and more seamless experience on your next visit. Thank you, FOH Management
   

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2. D

   David

   Nashville

   4 reviews

   vip
   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   took about 50 minutes to receive our food, I believe the waitress forgot to enter our order...after about 40 minutes she came to the table and said "I think they're just waiting on your potatoes" but 10 minutes later the potatoes came out cold and not fresh at all, and her other table that was seated about 20 minutes after us got their food about 3 minutes later. I would've given the food less stars but my husband really enjoyed his and my chicken sandwich was good.
   

   Tupelo Honey - FranklinResponded 2 days ago

   Thank you for sharing your feedback. We sincerely apologize for the delay in your meal and the oversight with your order. We understand how frustrating it must have been to wait longer than expected, especially when the food wasn't served at the proper temperature. We're glad to hear that your husband enjoyed his meal and that your chicken sandwich met your expectations, but we do take your concerns seriously. We will address the issue with our team to ensure better communication and faster service moving forward. We truly appreciate your understanding and hope you'll consider giving us another chance to provide a better experience next time.
   

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3. S

   Sherri

   Nashville

   6 reviews

   vip
   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went here to celebrate our birthdays, and we had a great time. The food was excellent and the service was perfect. Great birthday destination for us. 
   

   Tupelo Honey - FranklinResponded 2 days ago

   Wow, thank you for such a wonderful review! We strive to exceed our guest expectations and offer signature service to everyone that dines with us. We look forward to hosting you again soon! Thanks, FOH Management
   

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4. J

   Jason

   Nashville

   5 reviews

   vip
   4.0

   5 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Slow service but excellent food. The fried chicken was terrific!
   

   Tupelo Honey - FranklinResponded on November 19, 2024

   Hi Jason Thank you for your review and the high ratings! We're thrilled to hear that you enjoyed our fried chicken and found it to be excellent value. We're always striving to provide the best service possible, so we're glad to hear that you found your dining experience to be just that. We appreciate your feedback and look forward to serving you again soon! Thanks, Front of House Management
   

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5. J

   Jessica

   Nashville

   1 review

   3.0

   1 review

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The Tupelo Honey is in a great location. The restaurant vibe is nice without being too stuffy. The service was excellent. The waiter had good recommendations and food came out in an appropriate time.
   

   Tupelo Honey - FranklinResponded 6 days ago

   Hey, Thank you so much for your kind words and for taking the time to share your experience at Tupelo Honey - Franklin. We're thrilled to hear that you enjoyed the location and the vibe of our restaurant. We're also pleased to know that our service met your expectations. We're always striving to provide excellent food and service to our guests and your feedback is a great motivator for us. We look forward to welcoming you back soon. Thank you, FOH Management
   

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6. OT

   OpenTable Diner

   SW Indiana

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hands down some of the best food in the area. Well conceived menu. Food came out in great time and service was spot on. No complaints whatsoever.
   

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   Tupelo Honey - FranklinResponded on November 15, 2024

   Wow, thank you for such a wonderful review! We strive to exceed our guest expectations and offer signature service to everyone that dines with us. We look forward to hosting you again soon! Thanks, FOH Management
   

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7. D

   Dave

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server was friendly, efficient, funny and informative. Lovely experience. Oh the food was really good too.
   

   Tupelo Honey - FranklinResponded on November 13, 2024

   Hey Dave! Thank you for leaving us this awesome review! We are stoked to hear that our team went above and beyond to make your dining experience spectacular. We look forward to hosting you again! Thanks, FOH Management
   

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8. J

   Jeff

   Orange County

   3 reviews

   1.0

   3 reviews

   Dined on November 10, 2024

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 1

   Food was great but the facility was dirty. Bathroom had cobwebs and dirt all over the handrails. Floor in bar was disgusting. Hadn't been mopped in weeks. Used to be a favorite but not any more. Told the manager but all she said was we received a 99 score. Clrarlyntheyndidnt look at the bathrooms or floors
   

   Tupelo Honey - FranklinResponded on November 13, 2024

   Hello, We're sorry to hear about your recent experience at Tupelo Honey - Franklin. We take pride in our cleanliness and it's disappointing to hear that we fell short during your visit. We also apologize if the bathroom and floors didn't meet your expectations. We value your feedback and will address these issues with our team to ensure a better experience in the future. We hope you'll give us another chance to show you the quality we're known for. Best, FOH Management Team
   

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9. P

   Pierre

   Mississippi

   2 reviews

   4.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service. Food was better than average. Definitely worth trying.
   

   Tupelo Honey - FranklinResponded on November 13, 2024

   Hey Pierre, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service to be great and enjoyed our food. Your feedback is greatly appreciated and we're delighted that you found value in your experience with us. We hope to see you again soon at Tupelo Honey - Franklin. Thank you! FOH Management
   

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10. B

    Barbara

    Memphis/West TN

    5 reviews

    3.0

    5 reviews

    Dined on November 10, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    We took a day trip to Nashville. This spot was recommended by someone who lives there. It wasn't terrible. One of the folks in my party ordered the chicken and it was undercooked. I had the burger and brussels sprouts and they were good. The drink was mediocre, at best. It was a decent dinner but nothing major and I would not likely return just because I know there are other options.
    

    Tupelo Honey - FranklinResponded on November 13, 2024

    We're sorry to hear about your experience at Tupelo Honey - Franklin. We pride ourselves on our food quality and we regret that we didn't meet your expectations. We're glad you enjoyed the burger and brussels sprouts, but we're sorry the drink didn't live up to expectations. We appreciate your feedback and we'll certainly use it to improve. We hope you'll consider giving us another chance in the future. Best, The Management Team
    

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