Tupelo Honey - Franklin

Review summary

1. L

   Lisa

   Alabama

   8 reviews

   2.0

   8 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I love Tupelo Honey, and this visit was disappointing. When I arrived, signs stated they would be closing for a corporate event at 7pm. My reservation was for 6pm. I believe cutting off service earlier in the day would have been better. I even asked the hostess if it would be better for us to go elsewhere. We had reservations in the bar. The bartender took our order, but the expected level of attentiveness was missing. I ordered the Cobb salad with salmon on the side. The salmon was dry. The pecan pie was not good. Then, as we were still there talking and trying to celebrate my birthday, they were cleaning, moving chairs around, etc. It was just so different from any other experience at Tupelo Honey.
   

   Tupelo Honey - FranklinResponded today

   Hi Lisa, Thank you for your feedback, and we’re sorry to hear that your experience wasn’t up to the usual Tupelo Honey standards, especially for such a special occasion. We appreciate your thoughts on the timing of our corporate event and will certainly consider how we communicate this in the future. We also apologize for the issues with the salmon, pecan pie, and service. This isn’t the experience we strive to provide, and we’ll be addressing these concerns with our team. We hope you’ll give us another chance to make it right and offer the excellent experience you expect. Thank you, FOH Management
   

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2. S

   Shana

   VIP

   Los Angeles

   57 reviews

   4.0

   57 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was overall good. We had to wait a little. Food took a long time to come to table. The iced coffee that was ordered - was an issue. They didn’t have the ingredients - checked w us. Then didn’t bring the coffee for over 30 min (with modifications). They ran out of eggs so they asked if two of the dishes could be scrambled eggs instead of over easy. One person in the party said their dish was cold which was disappointing. The food was all very good and the waitress did a nice job. I think they may have been understaffed.
   

   Tupelo Honey - FranklinResponded today

   Hi Shana, Thank you for taking the time to share your experience at Tupelo Honey - Franklin. We're glad to hear that you enjoyed the service and found our staff to be nice. We apologize for the issues you encountered with the iced coffee and the delay in serving your dishes. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again soon. Best regards, Tupelo Honey - Franklin Management Team
   

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3. D

   David

   VIP

   Seattle

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   This restaurant has excellent chicken. However, the rest of the menu leaves something to be desired. My wife liked the chicken. I ordered the fish and it was like rubber. The salad came out with the entree and the Mac and cheese was dry and tasteless. Overall, skip this restaurant unless you like chicken.
   

   Tupelo Honey - FranklinResponded today

   Hi David. Thank you for sharing your feedback! We're glad to hear you enjoyed the chicken. We're sorry to hear the fish and sides didn't meet your expectations. We take all feedback seriously and will review the quality of our fish and other dishes to ensure we improve. Your comments about the salad and mac and cheese are valuable, and we’ll work on those areas. We appreciate your visit and hope you’ll give us another try in the future. Thank you, FOH Management
   

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4. L

   Liberty

   VIP

   Nashville

   28 reviews

   5.0

   28 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service - fun ambiance and delicious food! We love going with our family!
   

   Tupelo Honey - FranklinResponded today

   Wow, thank you for such a wonderful review! We strive to exceed our guest expectations and offer signature service to everyone that dines with us. We look forward to hosting you again soon! Thank you, FOH Management
   

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5. C

   Christi

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   We waited 45 minutes to get our food. We did not sit in the bar, our server was the bartender. He did not check on us at all after he took our order. On our bill we were charged for other meals that we did not order. They took it off, but it was an awful experience.
   

   Tupelo Honey - FranklinResponded today

   Hi Christi, We’re very sorry to hear about your experience, and we appreciate you bringing this to our attention. Waiting 45 minutes for food and not receiving proper service is unacceptable, and we apologize for that. The billing mistake should never have happened, but we’re glad it was corrected. We’ll address these issues with our team to ensure better service and accuracy moving forward. Thank you for your feedback, and we hope you'll give us another chance to provide the experience you deserve. Thank you, FOH Management
   

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6. G

   Gigi

   Nashville

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was excellent, everyone enjoyed. Had the smash burger, meatloaf, salmon, pork shoulder and surf and turf. Fantastic meal with family and friends . Great value and superb food.
   

   Tupelo Honey - FranklinResponded today

   Hi, Gigi! Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a fantastic meal at Tupelo Honey - Franklin. It's great to know that you found our food excellent and our service superb. We strive to provide value in both our food and service, and it's wonderful to hear that we hit the mark for you. We look forward to welcoming you and your friends back soon! Thank you, FOH Management
   

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7. K

   Kim

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and everyone in our party of 10 loved their appetizers and entrees. The drinks are also delicious, lavender lemonade, dirty iced chai and the flight of Mimosa’s were amazing! We can hardly wait to come back.
   

   Tupelo Honey - FranklinResponded 4 days ago

   Hey Kim! Thank you for leaving us this awesome review! We are stoked to hear that our team went above and beyond to make your dining experience spectacular. We look forward to hosting you again! Thanks, FOH Management
   

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8. J

   Jill

   Nashville

   10 reviews

   5.0

   10 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was very good and our service was excellent.
   

   Tupelo Honey - FranklinResponded on December 28, 2024

   Thank you for your review! We appreciate you dining with us and look forward to hosting you again! Thanks, Front of House Management
   

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9. B

   Brian R .

   Austin

   13 reviews

   5.0

   13 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife loves this place. It makes for a great date night. We visit the Franklin location every time we are in town.
   

   Tupelo Honey - FranklinResponded on December 28, 2024

   Hey Brian! Thank you for taking the time to leave us a review! We are pleased to hear that you enjoyed your dining experience. Please join us again for brunch, lunch, or dinner service! Thanks, FOH Management
   

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10. C

    Carin

    VIP

    Miami

    8 reviews

    3.0

    8 reviews

    Dined on December 23, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    We have been to Tupelo Honey both in Asheville and in Franklin many times and loved it. It is our go to for solid Southern food and good service. This visit was a bit of a mixed bag. while the food was very good, the service we received was very subpar for them (our take was they were short staffed for the holiday). The restaurant was very accommodating in helping us move up our dinner reservation fifteen minutes. 5 of the 6 people in our group had flown in that day. Our server was nice but really inattentive, he walked away as we were ordering appetizers, we ordered two and were about to add another and he just walked away. Getting drinks refilled was also a challenge. The appetizers we did have the fried pickles and the green tomatoes were delicious, but not particularly hot. Three people in our party had the fried chicken and loved it, two people in our party had the salmon and said it was great. I had the shrimp and grits, it appears that my dish had been waiting a while for everyone else’s entrees because my entree was not hot, just barely warm. I tried looking for the server to alert him but was no where to be found. Normally we would have stuck around for dessert but after basically being ignored by our server the entire meal, we didn’t bother.
    

    Tupelo Honey - FranklinResponded on December 27, 2024

    Hi Carin, Thank you for sharing your experience. We're glad you enjoyed the food, but we're sorry to hear the service was not up to our usual standards. We apologize for the delays and the temperature of your shrimp and grits. We appreciate your understanding of the challenges during busy times, and we’ll use your feedback to improve. We're grateful for your loyalty to Tupelo Honey and hope you’ll give us another chance to provide the great service you’ve come to expect. We look forward to welcoming you back soon!
    

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