Twisted Tomato Blue Ridge

Review summary

1. J

   Julio

   Jacksonville

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience! Would definitely go back. The smoked old fashion is a must if you are into old fashions.
   

   Twisted Tomato Blue RidgeResponded 7 days ago

   Hello Julio! Thank you for your kind words. We're thrilled to hear that you had a great experience with us. your satisfaction is our top priority and we cannot wait to welcome you back again!
   

   Is this helpful?

   Report
2. K

   Keith

   Atlanta Metro

   2 reviews

   3.0

   2 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was excellent. Service excellent except for time to receive entrees….about 30 minutes. That seemed excessive. Also, one entree was incorrect and the initial bill reflected both the incorrect entree and the correct entree, a $24 error. Wait staff handled it well and got the bill corrected. Will return but will adjust expectations for wait time on delivery of entrees.
   

   Twisted Tomato Blue RidgeResponded 7 days ago

   Thank you for taking the time to review your experience with us, Keith. We're sorry your experience did not quite live up to your or our expectations. We hope you will give us another chance to serve you in the near future.
   

   Is this helpful?

   Report
3. C

   Catherine

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined on November 1, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   A tourist trap. Food was fair as well as the service. We are locals and won't go back.
   

   Twisted Tomato Blue RidgeResponded 7 days ago

   Thank you for taking the time to review your experience with us, Catherine. We appreciate your honest feedback. We're sorry your dining experience did not meet your expectations, or ours. We're striving to give the best possible service and atmosphere to our guests and reviewing our standards toward that goal. We hope that you will give us another chance to show you that improvement in the future.
   

   Is this helpful?

   Report
4. L

   Lon

   North Georgia

   13 reviews

   vip
   4.0

   13 reviews

   Dined on October 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   My wife and I booked a reservation on the same day...we were sat pretty quickly outside as it was nice weather this past weekend. We sat for 17 minutes and still no service, so we are bar people anyway and 2 seats popped open so we moved to the bar and the bartender (Summer) immediately greeted us. The hostess came out and ask where the people from our table went and we overheard her ask Summer and we said we had been waiting over 18 minutes now so we moved, I even went to the hostess table and even told her we had not been greeted at around 12 minutes. No apology or anything. The saving grace for this place was Summer at the outside bar, the food and the atmosphere. They have been open about 5 months and clearly need to work on their processes or people. The place is huge but a nice space and concept. Will give another chance.
   

   Twisted Tomato Blue RidgeResponded 7 days ago

   Thank you for taking the time to offer your honest feedback of your dining experience with us. We strive to provide an overall positive experience for our guests and apologize that we missed the mark. Summer is fantastic and I hope you will give us another chance to serve you and show improvement.
   

   Is this helpful?

   Report
5. E

   Ella

   Jacksonville

   4 reviews

   4.0

   4 reviews

   Dined on October 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great spot to grab dinner. Our table had Cesar salads, calamari, a variety of pizzas & Meatballs. Their pizza crust is 💯. Would definitely visit again!
   

   Twisted Tomato Blue RidgeResponded 7 days ago

   Thank you for the kind words Ella! We enjoyed the opportunity to serve you and look forward to seeing you again soon!
   

   Is this helpful?

   Report
6. J

   Julie

   Los Angeles

   8 reviews

   2.0

   8 reviews

   Dined on October 12, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Want to be clear, our waitress was an absolute professional and hustled. She was also thoughtful, personable and kind. But this restaurant is chaotic with zero leadership. It’s clear servers, kitchen, hostess and manager are at odds and cannot work in sync. There seems to be breakdown in communication leaving employees feeling shorted and frustrated. Pizzas were really good. Spaghetti and meatballs yummy with a bit of spice. Crab cakes enjoyable. Lovely cocktails and wine. Inside ambience is a overstaged while outside seating was a better and more consistent vibe. This place needs to find it rhythm.
   

   Twisted Tomato Blue RidgeResponded 7 days ago

   Thank you for providing your honest feedback of your experience with us, Julie. We're sorry your experience did not live up to your or our expectations. We are reviewing our procedures to ensure a more pleasurable, and organized dining experience. Your feedback is invaluable in providing the necessary information to help us improve. We hope you will give us another chance in the future to display our efforts.
   

   Is this helpful?

   Report
7. H

   Howard

   Fort Lauderdale

   1 review

   4.0

   1 review

   Dined on October 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Under staffed but we'll worth the wait. Food was excellent
   

   Twisted Tomato Blue RidgeResponded 7 days ago

   Thank you for taking the time to offer your honest feedback on your dining experience with us Howard. We have been making great strides in improving our overall operation and your feedback is instrumental in that happening!
   

   Is this helpful?

   Report
8. J

   John

   North Georgia

   1 review

   2.0

   1 review

   Dined on September 19, 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Advertised as Fine Dining but spent the evening looking at a Coke vending machine. Felt more like eating at Wendy’s. Food was ok. Sides were very large and could easily be shared.
   

   Twisted Tomato Blue RidgeResponded 7 days ago

   Thank you for your honest feedback, John. We are constantly adjusting our concepts and procedures to increase the overall quality of our guest experience. The coke machines are an unfortunate sore thumb in the dining room, currently and we are taking steps to rectify that by having them relocated. We appreciate you taking the time to let us know about your experience and it will be invaluable as we move forward in our efforts.
   

   Is this helpful?

   Report
9. R

   Renee

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on September 1, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Understaffed and underwhelmed. Our server was overwhelmed with little help for a large area. She tried her best. The entire staff seemed completely confused. It took 40 minutes to receive a drink. The food was fine, but not worth the wait, especially with the attitude of the so called manager. Our check then showed up wrong. He acted as if he done us a favor for correcting their mistake. Ultimate example of “we have all the tourist business we need so we couldn’t care less about your experience” dining.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Nashville

    1 review

    3.0

    1 review

    Dined on August 16, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Food was very good, service was slow. There were not enough staff for number of seated tables.
    

    • 
    • 

    Is this helpful?

    Report