Urban Grill & Wine Bar

Review summary

1. j

   jason

   Orange County

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   had a great time on valentines night. It was packed and busy but we got out food fairly quickly and really enjoyed the filet and sebass that night. drinks were great and ambiance was perfect and chill.
   

   Urban Grill & Wine BarResponded 2 days ago

   Hi Jason, Thank you for celebrating Valentine’s Day with us! We’re thrilled to hear you had a great time and enjoyed the filet, sea bass, and our handcrafted drinks. Your kind words mean a lot, especially on such a busy night. We can’t wait to welcome you back for another wonderful experience soon!
   

   Is this helpful?

2. LJ

   LaurieJ

   VIP

   Denver

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We’ve been coming to this restaurant since it opened. Never again, so so disappointed! Made reservations for Valentine’s Day a week prior for two. Arrived early and they put us in the worse spot in the restaurant. Asked if we could move and owner said no. The restaurant was still empty too. The (new) owner had set everything in stone and was inflexible. Overpriced set menu too. Therefore, we walked out. We live local and made sure we notified all our local friends about our bad experience.
   

   Urban Grill & Wine BarResponded 2 days ago

   Hi Laurie, We truly appreciate your support and are sorry to hear about your disappointment on Valentine’s Day. We understand seating preferences matter and we always try to accommodate requests. However, with over 150 reservations, seating was automatically allocated based on arrival times to ensure smooth service for everyone. Moving one would have disrupted service for others. Our Valentine’s Pre-Fix menu is a 10+ year tradition, offering a 3 course meal at a better value than ordering separately. As a local family business, we strive to serve our community. It’s disappointing to hear you want to discourage others over a table preference. We truly hope you’ll reconsider and give us another chance in the future. Our doors are always open, and we’d love the opportunity to serve you again.
   

   Is this helpful?

3. D

   Donna

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was Valentine’s Day and we had our fur baby with us so we sat on the patio and were the only ones outside. Service was excellent. Food was great. Definitely will go back.
   

   Is this helpful?

4. V

   Vu

   Orange County

   1 review

   5.0

   1 review

   Dined on February 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great welcoming experience from start to finish. Fresh ingredients, fast service and amazing smiles all around
   

   Urban Grill & Wine BarResponded 2 days ago

   Hi Vu, Thank you for dining with us and for taking the time to share your experience! We truly appreciate your support and are so glad to hear that you enjoyed your meal. We're so glad to hear that you enjoyed your experience with us from start to finish. At Urban Grill & Wine Bar, we strive to provide fresh ingredients, fast service, and a welcoming atmosphere, and it’s great to know it made a positive impression. We look forward to hosting you again soon and continuing to bring you delicious meals and smiles!
   

   Is this helpful?

5. J

   Jerry

   VIP

   Orange County

   3 reviews

   1.0

   3 reviews

   Dined on February 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   We’ve eaten at Urban Grill before and the food has always been good. I guess the night stared off bad when we were seated at the last table right outside the bathrooms, something needs to be done with putting a divider, door or curtain so that you don’t have to see everyone going in and out of the bathrooms. Maybe it was because we were seated so far away from the rest of the restaurant, our server took forever to serve us so we ordered our meal at the same time we ordered drinks. As for food, my wife ordered a ribeye and I ordered the scallops. Food came and my wife’s $45 ribeye was maybe a half inch thick and was gray, my wife took one bite and it tasted spoiled. I took bite as well and it just didn’t taste good at all. We flagged down waiter and informed him, he kept saying the food is “fresh” but did take it back and brought her a menus to look at to select something else, after 10 minutes of him not checking to see what she wanted to order, we decided to just share my meal. Seems to me that standards and making sure customers are well taken care of are no longer important to them…. What a shame. I doubt that we will ever go back.
   

   Urban Grill & Wine BarResponded 1 day ago

   Hi Jerry, Thank you for dining with us and for taking the time to share your experience! We truly appreciate your support and are glad to hear you’ve enjoyed our food in the past. We apologize your recent visit didn’t meet expectations. We always prioritize service, and we're sorry we fell short during your visit. Regarding the table, we don’t recall if other seating was available, but we typically reserve that area when the restaurant is busy as a last choice. We regret it impacted your experience. Regarding the ribeye, we’ve inspected the dish & apologize for it being thin than expected. We've worked with our meat vendor to switch to a 16oz bone-in ribeye, which we began serving from Valentine’s Day. We’d love for you to return and try it, and we hope your next experience will be better!
   

   1 person found this helpful

6. J

   Julie

   VIP

   Orange County

   62 reviews

   5.0

   62 reviews

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our food and margaritas. The hamburger with matchsticks fries always delicious. Scallops and salad also great. Loved the blueberry cobbler and cheesecake too.
   

   Urban Grill & Wine BarResponded 1 day ago

   Hi Julie, Thank you for dining with us and for taking the time to share your experience! We truly appreciate your support and are so glad to hear that you enjoyed your meal, margaritas, and desserts. We’re thrilled to know that the hamburger, scallops, salad, blueberry cobbler, and cheesecake were all to your liking! We look forward to welcoming you back soon for more great food and drinks!
   

   Is this helpful?

7. C

   Carley

   Orange County

   1 review

   5.0

   1 review

   Dined on January 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love this place. The food is consistently good as well as the service. BEST cheesecake too!!
   

   Urban Grill & Wine BarResponded 1 day ago

   Hi Carley, Thank you for dining with us and for taking the time to share your experience! We truly appreciate your support and are so glad to hear that you enjoy the food and service. We’re thrilled that our cheesecake is a favorite of yours as well! We look forward to welcoming you back soon for more great meals and experiences!
   

   Is this helpful?

8. B

   Bill

   VIP

   Orange County

   15 reviews

   5.0

   15 reviews

   Dined on January 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great local restaurant. Food is well prepared. Large bar and wine selection.
   

   Urban Grill & Wine BarResponded 1 day ago

   Hi Bill, Thank you for dining with us and for taking the time to share your experience! We truly appreciate your support and are so glad to hear that you enjoyed the food and our bar and wine selection. We strive to provide a great local dining experience, and we look forward to welcoming you back soon!
   

   Is this helpful?

9. R

   Richard

   VIP

   Orange County

   8 reviews

   5.0

   8 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice dinner any day of the week. Good food. Just a little noisy
   

   Urban Grill & Wine BarResponded 1 day ago

   Hi Richard, Thank you for dining with us and for taking the time to share your experience! We truly appreciate your support and are so glad to hear that you enjoyed your meal. We understand that noise can sometimes be an issue, and we’re always working to create a comfortable atmosphere. We hope to welcome you back soon for another great dining experience!
   

   Is this helpful?

10. R

    Rhonda

    VIP

    San Diego

    20 reviews

    1.0

    20 reviews

    Dined on January 25, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    This local restaurant used to be amazing. I understand new ownership and possible turnover but the decisions the new owners made with the new hires are very disappointing. They were understaffed and things were flying all over the place. Poor food runner was almost throwing our drinks at us helping out the bartender. Our burger was like a hockey puck, so hard and tasteless. Overall, 1 at best. Who stood out was the gentleman that serves the water and helps with all but waiting. He is always so polite and hardworking. Worked prior to the new ownership. Sorry, I wouldn’t of written this review but open table sent me an email asking how my meal was.
    

    Urban Grill & Wine BarResponded 1 day ago

    Hi Rhonda, Thank you for dining with us and for taking the time to share your experience! We truly appreciate your support and are sorry to hear that your visit didn’t meet expectations. We take great pride in our well-experienced team, with each staff member having over 10 years in the restaurant industry. While staff changes do happen in any business, we respect everyone’s decisions When our team is busy, we help wherever needed. We apologize for the drinks being spilled by our expo and will review this feedback to prevent it from happening again. As for the burger, we’re sorry it didn’t meet your expectations. It’s usually one of our signature dishes and best-sellers. We’ll follow up with the kitchen team to address the issue. We hope you’ll return and give us another chance.
    

    Is this helpful?