Urban Hearth

Urban Hearth reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. F

   Francis VIP

   Greater Boston5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and drinks were delicious. Small intimate space. Servers were kind and knowledgeable. Would highly recommend!
   

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2. S

   Stephen

   Greater Boston1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was outstanding. Particularly enjoyed the halibut and carrot dishes
   

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3. R

   Regina VIP

   New York City13 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unique flavors. Fun presentation. Everything we ordered was great. Can’t wait to go back!
   

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4. C

   Chris VIP

   Greater Boston2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous meal start to finish! We ordered 6 shared plates and left delightfully full. My only regret is not getting a biscuit to go!
   

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5. K

   Karen

   Philadelphia County5 reviews

   5.0

   Dined on May 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Birthday dinner for a dear friend. Food was tasty. More impressive than assumed based on the menu. Might have been my own ignorance. We ordered 6 items for 3 people and it was just enough. Plates are not abundant but the taste was superb. Will come back for sure. Book in advance, it is a small place but very comfortable.
   

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6. J

   Jane VIP

   Greater Boston84 reviews

   5.0

   Dined on May 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We shared most items on the menu and enjoyed every single one. Beautifully presented and really interesting flavors. Fun evening!
   

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7. OT

   OpenTable Diner

   Greater Boston2 reviews

   1.0

   Dined on May 14, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We arrived 20 minutes before our reservation and were seated outside promptly. The server came a few minutes later and took care of our drink order and answered questions with some menu items in an effective way. Once the drinks arrived we ordered all five of our dishes. Once she had left I noticed my drink was incorrect, however for the next hour (seriously an hour) no one checked on us or even noticed us. Another 10 minutes go by and we make awkward eye contact with our waitress assuming it was a mistake and the food was never put in. (Mistakes happen, everyone is human) ! . However, the only thing mentioned was that she was sorry for the wait and the bread will be out shortly.. I mentioned my drink was incorrect and she did happily bring the correct drink. When the bread arrived it was cold and had been sitting out for awhile. Next was the salad which was excellent. Then the other dishes came out shortly after. We did find it rather odd the main dish was served second to last with the cabbage coming out last. On top of this, the items seemed to have been an after thought as the dishes that should be warmed even slightly were cold as ice. Personally, I do not hold any person responsible for a mistake and judge a restaurants quality of food on service solely. They did remove our drinks from the bill, which was a kind gesture! However, I was excited to try this restaurant hoping to take my father here for his retirement at their chefs table. However, due to the lack of service I was not able to even inquire about it, as we were to the point of frustration and simply ready to leave. For the price you can get a better meal, experience, and service. I will not be bringing my business nor anyone else’s here.
   

   Urban HearthResponded 7 days ago

   Thank you for sharing this important feedback with us. Let me start by sincerely apologizing for this poor experience. You happened to join us on a night where our team was very shorthanded and it was the first night that our patio was officially fully booked. The patio doubles our seating capacity and as a very small team, it always takes us a little time to adjust to this. We were all overwhelmed and unfortunately your experience reflected that. We all care so deeply and work hard every day to provide impeccable service and when we fail to provide it, it truly affects us. I know you said you weren't willing to come back, but I've left a note in your profile and hope you will give us another chance so we can show you the experience we are known for here at Urban Hearth. - Abby, GM
   

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8. A

   Andre VIP

   Greater Boston9 reviews

   5.0

   Dined on May 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Brilliant cuisine, featuring unexpected but delicious combinations of ingredients.
   

   Urban HearthResponded 7 days ago

   Thank you so much! Come and join us again soon.
   

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9. h

   hubert VIP

   San Francisco Bay Area42 reviews

   5.0

   Dined on May 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Online menu is not kept up to date. This is a disservice to customers trying to decide whether to come in or wait until another time.
   

   Urban HearthResponded 7 days ago

   We promise we will try to update the menu more frequently. Sometimes the menu changes happen moments before we open the door so it's a challenge to post it online once we are in service. We appreciate your feedback and business.
   

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10. D

    Denise

    Portland / Oregon2 reviews

    5.0

    Dined on May 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A wonderful experience filled with delightful details!
    

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