Vapiano - Albert Lane

Review summary

1. H

   Heather

   Brisbane

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was lovely and the staff were great. Perfect seating allocation for our group. The music was subtle and suited to conversation. Thank you
   

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2. A

   Aidan

   Sunshine Coast

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   it was incredible! The food was delicious and the drinks were phenomenal. It was an excellent way to celebrate my 21st with fantastic food, excellent service and great company. The staff were exceptionally friendly.
   

   Vapiano - Albert LaneResponded 1 day ago

   Hi Aidan, thank you so much for taking the time to leave us this feedback and review. It's folks like you that make what we do so worthwhile. Can't wait to see you again soon!
   

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3. D

   David

   Brisbane

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was really nice as it usually is however, the pizzas (half of our group) came 10-15 minutes after the pastas. This meant our group were eating at different times which made the meal less enjoyable. The people who got their meals early did not know when to start and delayed their meals because they did not want to be eating at different times. A few minutes is acceptable but 10-15 is not and should have at least been acknowledged. Our welcome was a little odd as well. The initial waiter seemed distracted and moved us to another staff member who seemed unsure as to where we were sitting (even though we had reserved the table a few days before) and stated that initially we were going to be sitting at different tables. As said before, the food was good and is a nice setting.
   

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4. C

   Cicely

   Brisbane

   1 review

   5.0

   1 review

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely service and very prompt. We had a party of 16 and the servers were extremely accomodating, friendly and kind.
   

   Vapiano - Albert LaneResponded on November 27, 2024

   Hi Cicely, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and had such a positive experience with the service provided! We look forward to seeing you back again soon 🍝
   

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5. S

   Summer

   Gold Coast

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Lovely food! Miss the contact of having a waiter come to do the order rather than the link, but the young ones enjoyed this option. Delicious risotto! We will be back.
   

   Vapiano - Albert LaneResponded on November 20, 2024

   Hey Summer, thanks so much for this review! Heads up for next time you are still able to order with staff if you like that way of doing things, just let the team know as you are being seated and they will be more than happy to come over and take your order directly at the table. Look forward to seeing you back again soon!
   

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6. E

   Ellen

   Brisbane

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for an after work dinner, especially if you get there in time for happy hour :) Service was great right from when we arrived. The staff are very attentive and quickly refilled our water and cleared our plates. The food was very good, they have mastered their classics. I highly recommend the bolognese and the garlic bread with mozzarella. We will definitely be back!
   

   Vapiano - Albert LaneResponded on November 18, 2024

   Thank you so much for this wonderful review Ellen! We really appreciate it and can't wait for you to return again soon!
   

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7. N

   Nectarios

   Hawaii

   1 review

   2.0

   1 review

   Dined on November 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Table for two booked. Both meals did NOT arrive together. Upon initial enquiry follow-up after about 10 minutes of 1 of 2 meals being delivered, one of the waiters advised that there was a mistake / error with the meal, and that it needed to be remade. More time elapsed. A follow-up with the head-of-house advised that, apparently, the meal docket was misplaced by a new staff member (or words to that effect). Very strange and inconsistent, given that both meals were taken as part of the same order. Vouchers for two free pasta meals were provided. But the damage was well and truly already done. ABSOLUTELY DISAPPOINTING
   

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8. P

   Paul

   Melbourne

   12 reviews

   5.0

   12 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great meal at Vapiano. Their pizzas are wood fired and come in a thin crust authentic Italian style. We also had a tiramisu and panna cotta. Both were generous portion sizes and tasted amazing.
   

   Vapiano - Albert LaneResponded on November 4, 2024

   Thanks so much for the review Paul! We are so glad to hear you enjoyed your experience with us and we can't wait to have you back again for more soon!
   

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9. J

   Jessica

   Gold Coast

   3 reviews

   5.0

   3 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and great atmosphere. Ragu was cooked well and bread super fresh.
   

   Vapiano - Albert LaneResponded on October 27, 2024

   Hi Jessica, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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10. R

    Rhiannon

    Canberra

    6 reviews

    4.0

    6 reviews

    Dined on October 26, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Beautiful new restaurant that was very clean. Had some great purchases during happy hour. Food was so fresh and loved the options of the zoodles for our diabetic son.
    

    Vapiano - Albert LaneResponded on November 1, 2024

    Thanks for your review & feedback Rhiannon! We look forward to seeing you back again soon 😄
    

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