Vernick Fish

Review summary

1. C

   Chris

   VIP

   Minneapolis

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Our waiter was not friendly this time and hardly made eye contact with us. The food was excellent, though, as per usual.
   

   Vernick FishResponded 1 day ago

   Good Evening Chris, I am thrilled to know that you enjoyed the food here with us ... thank you for the feedback about service, I am going to review this with my team so we can look at making any adjustments. We do appreciate all feedback here, and hope you will join us again in the near future! Have a great holiday ahead, Billy Yoder General Manager, Vernick Fish
   

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2. N

   Noelle

   Philadelphia

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food was very tasty but service left a lot to be desired, and the experience was not worth the cost. We had a reservation for 2 for my birthday at 7, and arrived at 6:51. The hostess asked us to wait a few minutes while they got the table ready, and offered either a bench in the hotel lobby or a lounge seating area behind the host stand. We sat in the lounge area and waited for about 5 minutes before someone came to take a drink order. At 7:07 I stood up to go check in with the host when someone walked by and said to me "We're clearing off the table right now, it'll only be a few more minutes." At 7:15 a manager came by and said "We apologize for the wait, we're just sanitizing the table now and I will come and seat you when it's ready." At 7:30 I walked over to the host stand where the hostess immediately said "We didn't forget about you! The table there is just taking really long." We waited another 3 minutes until someone came over to seat us at our table. On the way to our 2-top we saw another 2-top table also empty. Someone came over to fill our water glasses and our server came and dropped off menus. Then we didn't see her for another 10-15 min. We ordered our food and a bottle of wine to split between us. While we were both working on our first glasses of wine, my boyfriend finished his and I was about half through mine when our server came over poured my boyfriend another glass then topped mine off, and placed an empty bottle on the table. It was not the wine we ordered, so she mixed wines in my glass and gave him the wrong wine. I alerted her to this and she apologized, brought new glasses and our wine over, and offered us glasses of wine on her. The kitchen sent over one small plate as well. We appreciated the effort to comp items but were overall disappointed with no further acknowledgment of the delay once seated nor ever seeing a manager again. As I said the food was good but the experience was not and we won't be coming back.
   

   Vernick FishResponded 1 day ago

   Good Evening Noelle, First, I want to thank you for taking the time to leave us such detailed feedback here. I am genuinely sorry for the mis steps in your experience here with us, and do want to connect with you so we can discuss and make it right. We strive to deliver one of the best experiences in the city, and I am very disappointed to know that we missed the mark. I sent you a private message in the hopes that we can connect, and we can not only learn from this experience but take the correct steps to ensure we do not make the same mistake twice Again, thank you for the time to leave us this feedback and I do hope to connect with you very soon. Enjoy the weekend ahead! Best, Billy Yoder General Manager
   

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3. S

   Scott

   Milwaukee

   2 reviews

   4.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Yellowtail and sea bream crudos were the standouts, incredible. Oysters, salmon crudo, and the scallop and branzino entrees were all immaculate. Shrimp cocktail, yellowfin tartare, and sardines were good but I wouldn't order again at these prices. Service was friendly but I'd hope for smoother somewhere this expensive. We were sat at a lounge table to wait until our table was ready 20 minutes after our reservation. We felt a bit forgotten until someone took our drink and app orders from there, which was a surprise. Backups happen but a little more initial communication would have gone a long way. We were also charged for an extra oyster and a Grey Goose upgrade when we asked for Tito's. We took the elevator to the top floor bar for dessert- highly recommend on a weeknight! Desserts were simple and good if a bit pricey, but worth it for the view of the city.
   

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4. R

   Robert

   Philadelphia

   76 reviews

   5.0

   76 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is possibly the best restaurant in Philadelphia! We’ve gone to many times and have never been disappointed.
   

   Vernick FishResponded on December 13, 2024

   Good Afternoon Robert, We are thrilled to receive this compliment from you, and we certainly agree! Thank You for taking the time to leave us a 5 star review here, we hope to see you again very soon - Happy Holidays! Cheers, Billy Yoder General Manager
   

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5. M

   Michael

   San Francisco

   267 reviews

   3.0

   267 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   $31 for a martini. I am in Philadelphia a few times a year and lately have looked forward to eating at Vernick's. The food is always good. Sometimes it is excellent, sublime even. It's inconsistent. Last night was no exception. It might be my last visit. My ceviche appetizer was amazing. My halibut entree was overcooked and dry. The sauce and mushrooms in the dish were great but the panko crumbs on halibut was a mismatch that only served to mask, rather than compliment the flavor of the fish and make it seem even drier. It was not a successful dish. But the killer was the $31 martini that was not cold, certainly not in a chilled glass. It was just a basic martini, nothing special about it and it was $31. Service was friendly and efficient. Vernick's is consistently expensive but unfortunately it is not consistently good.
   

   Vernick FishResponded on December 11, 2024

   Good Afternoon Michael, I want to thank you for leaving us your feedback here. I am very disappointed to hear that during this visit, the food was not to your liking. We do take all feedback here very seriously, and I am going to share this input with our culinary team so we can find ways to make improvements. We always strive to deliver the best food and best guest experience, and I am sorry that we did not meet the mark during your visit. I would like for you to join us again, and experience the difference that your feedback has made - please let me know the next time you consider joining us so I can introduce myself and ensure your complete satisfaction! I will send you a direct message with my contact information Thank You again Michael, Billy Yoder Vernick Fish General Manager
   

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6. C

   Charisse

   Philadelphia

   5 reviews

   1.0

   5 reviews

   Dined on December 8, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   My Branzino was excellent, as usual. My husband’s steak was just ok. Our waiter took our water order and then he appeared to be reassigned, without telling us anything. He just ignored us. Someone else took our food order after we sat for almost 30 minutes while being ignored by the person we thought was our waiter. (He then began waiting on the two tables on either side of us.) We waited over 20 minutes for our drinks to appear from the bar. We had to ask for bread and the young woman who brought the bread was rude and did not crack a smile. We were celebrating our 42nd wedding anniversary on Sunday night. We will not be celebrating our 43rd wedding anniversary there. My husband was in a bad mood when we left. Ugh.
   

   Vernick FishResponded on December 11, 2024

   Good Evening Charisse, I want to thank you for leaving us feedback about your most recent experience. I am very disappointed to hear that you felt that service was inattentive especially on such a celebratory day. I am also disappointed to learn that the food also was not to your liking. We do take feedback here very seriously, I would like to learn more about your experience if you have a moment to connect with me. I will leave my email with you in a private message so we can connect. I would like to get a better understanding of our missteps, and find ways to improve. I would like for you to join us again, and experience the difference that your feedback has made Thank You again, I look forward to connecting, Billy Yoder Vernick Fish General Manager
   

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7. R

   Romeo

   Washington DC

   13 reviews

   5.0

   13 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The FOOD was AMAZING, and the service was Excellent!
   

   Vernick FishResponded on December 11, 2024

   Hello Romeo, Thank You for the review, we are thrilled to know that you enjoyed your experience with us...hope to see you again soon! Have a great week ahead, Billy Yoder General Manager
   

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8. T

   Tracey

   VIP

   San Francisco

   14 reviews

   4.0

   14 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent ambiance. Food was very good but not excellent. Fish dishes could have had more flavor. Endive salad should be cut - too much work to eat. Sides were very good but none were outstanding. I was surprised food was not more flavorful.
   

   Vernick FishResponded on December 11, 2024

   Hello Tracey, Thank You for taking the time to leave us feedback here....we do take all feedback very seriously, please allow me to take this input back to our team as we are always looking for ways to improve. I hope you join us again in the future, so you can experience some of the adjustments we have made. Thank You again, enjoy the week ahead! Billy Yoder General Manager
   

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9. R

   Rodney

   VIP

   Philadelphia

   83 reviews

   5.0

   83 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This is my 2nd time at Vernick Fish and it was even better than my 1st trip. Food, service and professionalism of the entire staff were OUTSTANDING! The Lobster & Blue Crab Rice was incredible and the Scallops were also great. All in all, we had a great dining experience.
   

   Vernick FishResponded on December 11, 2024

   Hello Rodney! Thank You for taking the time to leave us such stellar feedback ... we are thrilled to know that you enjoyed your experience with us. We hope to welcome you back for your 3rd time very soon! Have a great week ahead, Billy Yoder General Manager
   

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10. K

    Katie

    Philadelphia

    299 reviews

    5.0

    299 reviews

    Dined on December 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a stellar meal at Vernick Fish. The staff is so well trained and professional and the fish dishes are sublime; well crafted and innovative. Cheers to Greg Vernick. Also great room! One of my favorite restaurants in Philly.
    

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