VUE Rooftop at Hotel Washington

Review summary

1. OT

   OpenTable Diner

   Washington DC6 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The VUE was extremely accommodating to our needs and customized the experience for our party. We were very impressed.
   

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2. OT

   OpenTable Diner

   San Antonio1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   View was fabulous. Service was great. Food was fairly priced and good, but the burger was outstanding. We all wished we ordered the burger. Drinks were very expensive
   

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3. D

   Daniela

   New York City1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   The location and view are outstanding (sunset was beautiful and we got great shots). Drinks options are solid, but the food menu is not very inclusive: practically no vegan options, few gluten-free and not even one vegetarian option of main dish. This was kind of disappointing as I was left with only an OK salad for dinner.
   

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4. D

   Dave

   Richmond2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great view of DC especially the National Mall and White House. Great food and service!
   

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5. C

   Cheryl

   Washington DC6 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice atmosphere with a great view, of course. Food was good and service was excellent.
   

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6. JL

   JordanL

   Washington DC3 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Go for the view. Expect to spend $30 on a cocktail in the saddest glass you’ve ever seen.
   

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7. I

   Irmayanti

   Washington DC1 review

   4.0

   Dined on February 26, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The view is amazing! The server was great but why they charge me for charcuterie $41 which is on the menu $27 coz we order charcuterie with no cheese (he don’t eat cheese at all) but the server said that they will add meet instead off cheese without informed it will be additional charge, we was surprised they charged us $41 only for platter of charcuterie, additionally my crispy calamari was so oily. Definitely we will not comeback!
   

   VUE Rooftop at Hotel WashingtonResponded on March 6, 2025

   Thank you for sharing your feedback. We’re glad to hear that you enjoyed the amazing view and had a positive experience with our server. We sincerely apologize for the misunderstanding regarding the charcuterie platter. We always strive to communicate any adjustments to the menu clearly, and we regret that this was not the case during your visit. We will review our procedures with the team to ensure that any modifications are explained upfront to avoid any future confusion. Additionally, we apologize that the crispy calamari did not meet your expectations. Your comments will be shared with the kitchen team for review. We truly value your feedback and hope you might reconsider giving us another opportunity in the future to provide you with a more satisfying experience.
   

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8. J

   Jess

   Washington DC4 reviews

   2.0

   Dined on February 22, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   First time and honestly it was the worse experience I’ve ever had with the service, the serve gave us. Server was very rude, careless about service, and he didn’t care when we asked recommendations of cocktails and food. It was a table of 4 ppl- 2 couples, he gave us the bill and said I have to go, here is your bill and if you want to stay you’ll have to asked another server. We kindly asked him can you divide the bill because we ordered different food and drinks he said no I can’t. Overall the Food was great and wines too.
   

   VUE Rooftop at Hotel WashingtonResponded on March 6, 2025

   Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our service did not meet your expectations. This is certainly not the level of service we strive to provide, and we sincerely apologize for the behavior you encountered from your server. We take your comments seriously and will be addressing this with our team to ensure that all guests receive the attentive and courteous service they deserve. Your feedback is important to us, and we would love the opportunity to make things right. We’re glad to hear that you enjoyed the food and wines, and we hope you’ll consider giving us another chance in the future to provide you with a better experience.
   

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9. M

   Matthew

   Denver1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Service was poor. Server only came by twice after we sat down. So we were only able to order one drink.
   

   VUE Rooftop at Hotel WashingtonResponded on March 6, 2025

   Thank you for sharing your feedback. We sincerely apologize for the service you received during your visit. It’s concerning to hear that our server was not attentive and that you were only able to order one drink. This is not the experience we aim to provide, and we will address this with our team to ensure we offer more consistent and attentive service moving forward. We value your comments and would love the opportunity to serve you better in the future. Thank you again for bringing this to our attention.
   

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10. N

    Natalie VIP

    Cleveland2 reviews

    5.0

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and food! Nice view of the city.Thank you
    

    VUE Rooftop at Hotel WashingtonResponded on March 6, 2025

    Thank you so much for your kind review! We're thrilled to hear that you enjoyed both the service and the food, as well as the beautiful view of the city. We truly appreciate your feedback and look forward to welcoming you back for another great experience in the future. Thank you again!
    

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