West Texas Chophouse - Airway

West Texas Chophouse - Airway reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lucia

   New Mexico1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Tres leches was hot and no milk to go with it . Was charged for the side with my steak .
   

   Is this helpful?

2. L

   Lance

   El Paso2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had celebrated my daughters birthday here. We were greeted with friendly smiles and were seated promptly. We had their awesome nachos to start. Our server checked on us frequently to make sure we were okay. I had ribeye bone in and it was delicious and cooked to perfection.
   

   West Texas Chophouse - AirwayResponded 4 days ago

   Hi Lance! Thank you for your wonderful review of West Texas Chophouse! We're thrilled to hear that your daughter's birthday celebration was a success and that you enjoyed the welcoming service, delicious nachos, and perfectly cooked ribeye. Your feedback is greatly appreciated and motivates our team to continue providing outstanding dining experiences. We look forward to welcoming you back for another memorable meal soon! Thank you for choosing West Texas Chophouse!
   

   Is this helpful?

3. S

   Sharon VIP

   Phoenix47 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is outstanding. My coworkers and I enjoy this upscale restaurant when we come to El Paso. Fantastic!
   

   West Texas Chophouse - AirwayResponded 4 days ago

   Hi Sharon! Thank you for your outstanding review of West Texas Chophouse! We’re thrilled to hear that you and your coworkers enjoyed your dining experience with us. It’s wonderful to know that you found our food fantastic. Your feedback truly motivates our team to continue providing exceptional meals. We look forward to welcoming you back soon for another great visit! Thank you for choosing West Texas Chophouse!
   

   Is this helpful?

4. A

   Andrea

   El Paso1 review

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We finally were able to visit West Texas Chop House. We took my husband for his birthday and we couldn't be more pleased with the food but also the service we received! The experience was very impressive. Thank you very much and we will definitely be coming back for more celebrations!
   

   West Texas Chophouse - AirwayResponded on April 20, 2025

   Hi Andrea! Thank you for your wonderful review of West Texas Chophouse! We’re thrilled to hear that you and your husband had a fantastic experience celebrating his birthday with us. It’s great to know that you were pleased with both the food and the service. Your kind words mean a lot to our team and motivate us to keep providing excellent experiences. We look forward to welcoming you back for more celebrations in the future! Thank you for choosing West Texas Chophouse!
   

   Is this helpful?

5. J

   Jose VIP

   Orlando39 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was very good! We had a nice group and the waitstaff was very accommodating
   

   West Texas Chophouse - AirwayResponded on March 31, 2025

   Hi Jose! Thank you so much for your wonderful review of West Texas Chophouse! We're delighted to hear that you enjoyed your experience and that our waitstaff was accommodating for your group. Your positive feedback motivates our team to continue providing great service. We look forward to welcoming you back for another fantastic meal soon! Thank you for choosing West Texas Chophouse!
   

   Is this helpful?

6. R

   Richard

   Las Vegas9 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Awesome food and service. Will be back for sure! Server was maxing!
   

   West Texas Chophouse - AirwayResponded on April 4, 2025

   Hi Richard! Thank you for your awesome review of West Texas Chophouse! We're thrilled to hear that you enjoyed both the food and service, and that your server made a great impression. Your kind words inspire our team to keep delivering outstanding dining experiences. We look forward to welcoming you back for another fantastic meal soon! Thank you for choosing West Texas Chophouse!
   

   Is this helpful?

7. S

   Steve

   Dallas3 reviews

   3.0

   Dined on March 23, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Steaks were sitting around too long and were barely warm when they arrived at the table
   

   Is this helpful?

8. OT

   OpenTable Diner

   El Paso3 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was wonderful went to celebrate my husband birthday and the customer service was a 10/10
   

   West Texas Chophouse - AirwayResponded on March 19, 2025

   Hi! Thank you for your wonderful review of West Texas Chophouse! We're thrilled to hear that you chose to celebrate your husband's birthday with us and that you experienced 10/10 customer service. Your kind words are greatly appreciated and motivate our team to continue delivering excellent dining experiences. We look forward to welcoming you back for more special moments in the future. Thank you for choosing West Texas Chophouse!
   

   Is this helpful?

9. OT

   OpenTable Diner

   Amarillo1 review

   1.0

   Dined on March 6, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   They overcooked my steak. I asked for a medium rare steak and got a well done steak.
   

   West Texas Chophouse - AirwayResponded on March 7, 2025

   Dear Customer, Thank you for sharing your experience at West Texas Chophouse. We sincerely apologize for the overcooked steak and understand how disappointing that can be. Your feedback is important, and we will address your concerns with our kitchen team to ensure improvements are made. We appreciate you bringing this to our attention and hope you might consider giving us another chance in the future. Best regards, West Texas Chophouse Team
   

   Is this helpful?

10. J

    Justin VIP

    Orange County1 review

    2.0

    Dined on February 9, 2025

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 5

    Our food was very good. Unfortunately the service was not great.
    

    West Texas Chophouse - AirwayResponded on February 10, 2025

    Dear Justin, Thank you for your feedback about your recent visit to West Texas Chophouse. We're glad to hear that you enjoyed the food, but we sincerely apologize for the service issues you experienced. We strive to provide a high level of service, and it's clear we fell short during your visit. Your comments will be reviewed with our team as we work to improve. We appreciate your input and hope you'll consider giving us another chance in the future. Best Regards, West Texas Chophouse Team
    

    1 person found this helpful