Whiskey Cake - Jacksonville

Whiskey Cake - Jacksonville reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Anthony VIP

   Naples8 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Ordered the specialty “Pork Chop” was told it was 2 inches thick on the bone and chef recommended medium temperature, it came out over cooked and it was a 1/2 inch at best. Went for second choice fish and chips and that was better but still over fried. I would not recommend unless you just want bar food, this place is nothing special. BTW no manger ever visited our table so very weak management as well.
   

   Whiskey Cake - JacksonvilleResponded 1 day ago

   Anthony, my name is Jabari Simpson I'm the general manager. I'm sorry to hear that your experience with the pork chop and fish and chips didn't meet your expectations. We strive to serve our guests the best quality food, and it's clear we fell short this time. I appreciate your comments and will use them to improve. I hope you consider giving us another try. If you're interested please reach out to me at the restaurant, I'm happy to help.
   

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2. J

   Jim

   Jacksonville8 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Not as good as I thought it would be. I know it was Mother's Day so it was busy, but 2 people at our table did not have their hamburgers cooked correctly. As a scratch kitchen, why would you be out of french toast? My sandwich was cool but at least my fries were hot. Better descriptions of the food would be better. My daughter ordered the red crab benedict because of the crab but all she got was the crab fritters with a poached egg on an english muffin. She already has the crab fritters as an appetizer. She was hoping to get actual crab. Maybe we need to come back and try to the dinner menu on a non-busy night. Our waitress Bailey was pretty good.
   

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3. M

   Meredith

   Jacksonville46 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was so sweet and attentive. She knew the menu well and was so enthusiastic! Our food and drinks were phenomenal, including the huge cinnamon roll, chicken and waffles, apple French toast, and crab Benedict. So good! We will definitely be back!
   

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4. C

   Crystal

   Jacksonville2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I haven’t tried dinner yet, brunch twice and loved it! Service was impeccable!
   

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5. D

   Donato

   Jacksonville3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I’ve had dinner and brunch here three or four times and every time the meal and drinks were great. Not this time. Both the drinks and food were late, the food we ordered (pork chops) were not cooked through or at least had a texture that would lead someone with experience cooking and grilling to think that it was not sufficiently cooked. Additionally, the food was lacking in flavor, and it seemed it was even lacking in salt. The food took quite long, and it was very slow to get service to order a drink while we were waiting. Surprisingly underwhelming experience this time. Hopefully it will improve in the future.
   

   Whiskey Cake - JacksonvilleResponded 1 day ago

   Donato, I am sorry to hear about your recent experience at Whiskey Cake. My name is Jabari Simpson I am the general manager here at Whiskey Cake. It's clear we fell short on your last visit. I apologize for the delay in service and the quality of the food. I'm taking your feedback seriously and will use it to improve. I hope to have the opportunity to serve you again and provide a better experience. Please reach out to me here at the restaurant, I'm happy to help.
   

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6. H

   Heather

   Tulsa5 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a 10:15 reservation. The restaurant was not busy when we arrived on time. We waited a good 7 minutes to be seated. Then, after the waiter brought our coffee and water, we waited too long for him to take our order. Then after 45 minutes of sitting at the table, we still had no food.  I asked if my food was undercooked and the waiter took my entire plate back to the kitchen. Then the manager showed up a few minutes later and told me it was not undercooked, but he had already taken the whole plate away. So I had to wait for them to remake my dish. My entire family was done with their meal before I even had anything to eat of my own. The manager was sarcastic when I asked how long it would take to remake the food since it took 45 minutes to get served the first time. Overall, a terrible Mother’s Day experience. I will not go back here. I would also not recommend this restaurant to any of my friends. This is the second time in a row where Service was slow, but this time was exceptionally bad. The manager didn’t even apologize. I feel like the entire customer service experience at a restaurant makes or breaks the trip. This time it broke it. 
   

   Whiskey Cake - JacksonvilleResponded 2 days ago

   Heather, I'm truly sorry to hear about your Mother's Day experience at Whiskey Cake. My name is Jabari I'm the general manager here at Whiskey Cake. I understand how frustrating it can be to wait, especially when you have a reservation. I apologize for the delay in service and the misunderstanding about your meal. I value your feedback and want you to know I take the guest experience seriously. I will work with the team to prevent these issues from happening in the future. I hope you will reconsider and give us another chance to make it right. Please reach out to me at the restaurant at your convience. I look forward to hearing from you.
   

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7. J

   Jennifer

   Tampa1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great will be back !! Loved it . Awesome atmosphere
   

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8. M

   Mike

   Greater Boston6 reviews

   2.0

   Dined on May 4, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Below-average service for a slow night. The food was average at best. The Whiskey selection list was way out of date. The one in Plano a much better run operation.
   

   Whiskey Cake - JacksonvilleResponded 2 days ago

   Mike, I'm sorry to hear that your experience at Whiskey Cake - Jacksonville didn't meet your expectations. My name is Jabari Simpson, the general manager here at Whiskey Cake. I apologize if our service was slower than usual. We're always looking to improve, and your feedback is invaluable in that process. I hope you'll give us another chance to impress you.
   

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9. L

   Larry

   Atlanta6 reviews

   5.0

   Dined on May 2, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Enjoyed to atmosphere and the setup, a little loud toward the front and people crossing paths all over. Food was good and appreciate the real cloth napkins.
   

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10. J

    Jim

    Jacksonville1 review

    5.0

    Dined on May 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food and service was great. Party of 9 sat and served with zero issues.
    

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