Willow

Review summary

1. A

   Adam

   VIP

   Sacramento

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We waited 18 minutes without any service. In fact others who were seated after us got served. We asked the waiter after 10 minutes if we could get service and he said he would be right back and instead went and served a customer who came after us and never came to our table. We left without even having a drink much less food.
   

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2. D

   Darlene

   Sacramento

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was excellent. Our server was fantastic. Unfortunately, it was clear that they were understaffed. After waiting 10 minutes at the host stand, we were greeted with a "Who are you?". Even though we were early for our reservation, we were seated 30 minutes after our reservation time. Once seated, food and beverages came out quickly.
   

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3. N

   Nicki

   Sacramento

   1 review

   4.0

   1 review

   Dined on January 18, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   First time at Willow but have been wanting to try it. We had 6:45pm reservations, were seated fast and since we came for Dine Downtown, we knew the menu and quickly placed our order. Unfortunately we waited an incredibly long time for our drinks (ice tea/soda) to arrive and then the first course. For context, it was nearly an hour and a half from when we got there until we received our entree course. We had to tell our server that we had to leave our parking when the garage closed at 9 since it was already around 8:20 and it had taken so long in between courses to be served. He provided our bill right then but still didn’t return to run them so one of us had to leave to get the car. The food is incredible and we definitely would return for that reason. We just didn’t anticipate the dinner would take over two hours and the overall pace and service would be so slow (we had to remind him about refills, and the glasses of wine we requested with our main course).
   

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4. K

   Karen

   Sacramento

   7 reviews

   5.0

   7 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely dinner, yummy wine, fine service. Good value for a high-end place.
   

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5. R

   Rachel

   Sacramento

   7 reviews

   5.0

   7 reviews

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great, but had no idea it was a cashless business
   

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6. J

   Jeff

   San Diego

   1 review

   5.0

   1 review

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We took our friend out for her birthday. Ended up being dine downtown and we ended up eating that menu. Food was great. Everything so good. Great service and loved watching all the people walking around on J st. Will definitely go back
   

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7. K

   Kelsey

   Sacramento

   2 reviews

   2.0

   2 reviews

   Dined on January 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   My partner and I tried Willow for the first time for Dine Downtown Sacramento. We had a reservation and were seated immediately, but then not greeted or given water by our server (the same person to seat us) for over 10 min. By the time they arrived we were ready to order both food and beverages. Our appetizers came out rather promptly, before either water or our bar drinks were served. The food runner noticed we didn’t have anything to drink, so went to get us water. Our server only then noticed we didn’t have beverages yet and went to retrieve our sparkling water (which is what we had originally requested) though at this point I was fine with the still, just wanted something to drink. It then took about 30 mins after our appetizers were served to receive our entrees. We then waited another 30 mins for our premade desserts to be served. The food was good, nothing too special, but the lack of service received made it not worth it. The restaurant was not overly busy, nor was our server without support. For the price paid and time spent, I expected more. We will not be returning.
   

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8. J

   Joseph

   Sacramento

   1 review

   3.0

   1 review

   Dined on January 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The appetizer and the salad was delicious, but the entrees were quite salty. We were there for the Dine Downtown event and they were vastly understaffed. We ordered a second round of drinks to have with dinner and they arrived when we were well into delivery. It was also very clear that our server, who was great, was not prepped in advance about any limitations or shortages. We ordered a dessert from the limited price-fixe menu, which she took, but then had to come back after the fact to tell us that they were out. We were the first guests of the night so it was not a supply and demand issue. It was certainly not her fault, but we felt bad she had to come back and deliver the news after the fact. The same happened when we ordered another one of the appetizers because it was so delicious. She took the order, then had to come back and tell us we could not order anything ala cart from the special menu. She should have been better prepped. We witnessed another couple also not receive the drinks they ordered to “have before dinner”. I could sense their frustration. We won’t rule out this place in the future, but maybe just for a quick drink and appetizer at the bar only.
   

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9. H

   Hanna

   Sacramento

   1 review

   5.0

   1 review

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We tried this place during Dine Downtown week and we had a great experience! They were able to seat us comfortably with our toddler and baby in the stroller. Service and food was great! Glad we had the chance to try it out this week!
   

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10. M

    Muhsin

    VIP

    Sacramento

    1 review

    5.0

    1 review

    Dined on January 8, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 3

    Good experience overall but too pricy for the food
    

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